Ultrahuman Reviews 

RIng Air worked ok for approx 1 year and is now failing with a max of 1 days charge which is way out of line with expectations.

Support after the diagnostics hoops you have to jump through is non existent and not answering at all.

So would i buy another - nope
Do i require a replacement - Yep i want what i paid for
Would i advise anybody else to buy one - Nope just avoid go elsewhere

UPDATE - I am updating this review to reflect that Ultrahuman reached out promptly after this post. They have since issued a full refund for my purchase. While the hardware issues were disappointing, I appreciate that they stood behind their product and resolved the financial side of the matter quickly.
I really wanted to love the Ring Air, but the hardware simply isn't reliable. My first ring died within 2 months after it stopped connecting to Bluetooth. Support was quick to send a replacement, but now the second ring is doing the exact same thing. It’s incredibly frustrating to spend this much money on a product that requires constant troubleshooting and replacements. Also, be aware that they don't allow reviews on their own site or Amazon, so you won't see these issues until you've already bought it. Save your money and look elsewhere.

My ring AIR is down to 36 hours charge now. I've been told that I can have a replacement but the tracking link has shown no movement on this for a week and support is not answering the chat. AI Bot just passes on

Not good really. Cant see me staying with them,

I have my Air ring for one year. This ring is completely useless. It's only good for sleeping in or wearing to church on Sundays. I wore it all day, even while working outside or at home. After six months, it no longer fit in the charger. I’m not sure if the battery swelled or the ring flattened, but I could only put it on charger by forcing it. So, I switched to a smaller charger. After a year, the ring became unusable because the battery only lasted about six hours, even though the app said the ring and battery were fine. Immediately after removing the ring from the charger, the battery capacity dropped to 95%. Ten minutes later, it dropped again, this time to 80%. After a few hours, the app said the ring was dead and wouldn't connect. In my opinion, it's an expensive toy at €379. I also bought an Air Ring for my wife. She's had it for five months. She doesn't wear it to work or outside. She mainly uses it while sleeping. It looks like it has the same charging problem.

I initially got my ring last year, battery life slowly went bad over the course of 10 months even while keeping it always charged about 20%. My first exchange after running through diagnostics with them was simple and got a new ring about a week later. After 3 months with the new ring the sensors stopped working and stopped collecting my sleep data. I again went through the in app diagnostics and eventually was instructed to contact support over email however this time due to it being past the 1 year warranty period they will not replace it. Their solution to me was to offer me a trade-in discount on the new Pro that is available in the US. "Why would I want to continue investing in your product that keeps failing?" was my response to them. My suggestion is to not waste your money or time on this company.

I have the ring over a year now. Very disappointing. I have been re-syncing, re-booting, resetting a lot because the ring sometimes just stop registering (steps, heart rate, etc.).
And although it seems that it registers sooo much, when you try to read the details given it’s almost impossible to understand. Also the ring scratches very easily.
I do not recommend this ring.

Horrible product. I bought the product in July 2025 through Amazon. They changed my ring after a few months of using it since I started getting connectivity issues. However, the new ring is now giving me the same issues within a few months. The customer support does not respond on the app. I have no way of getting them to refund or take any useful action

I received this ring in September of 2025 and had problems with it early on. It wasn’t tracking my sleep pattern and was off on time slept numerous times. I contacted customer service and they sent some new updates and then my battery started draining faster and faster. I have been dealing with this for months and now the battery doesn’t keep a charge for more than 2 hours. I’ve contacted customer service and they say the ring is out of warranty and can’t do anything. 350 dollars for a ri that only lasts a year and a half. Do not buy this!

I used to love Ultrahuman. Now, with their updated customer service it's a nightmare. My ring hasn't been working for 5 days now and I can't seem to get a human to chat with. I just keep getting the chatbot which accomplishes nothing more than wasting my time.

I’ve had my ring for a while now, but now had an issue with it. Connecting to customer service took some time hence the 4 stars and not 5, but once connected the customer service agent Mohammad Sameer was fast, polite, courteous and sorted out my problem efficiently. My issue is now fully resolved and I was very happy with the outcome.

The customer support experience was extremely disappointing. I waited over an hour just to receive a response, and the information they gave me was incorrect. When I pointed out the issue and asked for clarification, support stopped responding entirely instead of helping resolve the problem. Very frustrating experience, especially for a product at this price point.

Absolutely do NOT recommend this product.
I’ve had mine replaced three separate times. After the last replacement, it worked fine from July until recently, when it suddenly stopped connecting. I contacted support, and they performed a reset. While that temporarily fixed the connection issue, it completely destroyed the battery — I now have to charge it twice a day.
When I reached out again for help, I was told they couldn’t offer a replacement because the warranty had expired by ONE month. Conveniently, this battery issue only started after their reset, yet they refuse to take any responsibility.
This product is a complete waste of money. Mine barely lasted 9 months in total. It’s incredibly frustrating to have to argue with a company over what is clearly a faulty product.
Avoid at all costs.

Used the WhatsApp support (in app support never assigned me an agent). There was a delay of around 2 hours but that could be timezone (I'm in Australia). Once connected the agent was very responsive and we were able to resolve my issue within half an hour.

Horrible experience. They stop connecting through Bluetooth after a while. I got three replacements in a year for this. Afterwards, for the 4th replacement request (yes, it kept having connection issues) they said the product was out of warranty and didn’t want to send me a replacement.

Purchased my first ring in March 2025. I loved it!!! Around the 6 months mark the ring would not connect and it stopped working. They sent a new replacement. Fast forward 6 months and the same thing happened. They will not replace this ring as I am out of warranty. The product does not hold up past 6 months so be prepared to purchase a warranty package as well to cover their faulty product!

I’ve been very happy with the Ultrahuman Ring AIR. It’s comfortable, discreet, and easy to wear every day, which makes it much easier to stay consistent with tracking.

The sleep, recovery, HRV, and heart rate insights have been genuinely useful for helping me understand my routine better. The app is also easy to use and presents the data in a clear way.

Overall, it has been a very good experience, and I’d definitely recommend it to anyone looking for a practical health tracker.

On my third ring in 6 months. They work for about 2 weeks then start to fail to connect to the app. Bad hardware

I’ve had my ring for 1 year and before this, I had a very good experience. But for the last few weeks, my ring battery fast. For example, the battery had been lasting less than 12 hours when it should last for at least six days. I worked with the AI chat to do a soft reset of my ring and that did not improve the battery life. I then reached out to a live support agent who told me to do a factory reset of my ring. I was told that it will take up to 24 hours for the ring to recalibrate and for the battery life to improve. That did not happen. I reached out to a live support agent again and I was told to wait 48 hours after the reset. I waited 72 hours and at that point it seemed like my battery was draining even faster. So I reached out to support again and was told to wait an additional 48 hours because my ring was still being recalibrated. I told the support agent I would not be waiting another 48 hours because I’ve already waited 72 hours and I haven’t seen any improvement. I was then bounced to another support agent who was super helpful and was able to address all my issues. With that being said, Ultrahuman has got to do better with their customer service because the wait time was over 20 minutes, and I had to speak to three different agents in two hours to get the help that I needed. I was not happy with this experience but in the end I got the support that I needed.

I have been pointed to this review site after recent talk with the customer support agent regarding replacement of the ring.

If the review is about the customer service, then it is very good. Even though I was contacting customer support on Sunday, there was live agent to help me with the technical issues. Yes, there is a lot of AI communication before that, but even the AI understood my issues and provided all the steps it could to get my problem resolved.
Last question is if the replacement ring will be delivered, but if the original delivery is to go by, I have no reason to be pessimistic.

If the review is about the ring itself, it looks good and it is comfortable, but I'm not sure about the quality. The titanium finish got scratched pretty easily, and it encounters unresolvable connection issues after 6 months of using.

If the review is about the application, it works fine most of the time, and I was able to get from it the information I was interested in. Big positive thing compared to the competitors is that the app is free to use. There are lot of paid addins, but they are for me personally necessary to have.

If the review is about the company as a whole, I don't think I can rate the company based on one product... However, there are definitely things that they do great (like deliveries and customer support), and things that could be hopefully improved (aforementioned ring quality)

It took over 24 hours to resolve the issue. Everyone I talked to wanted me to do the same thing after I had just completed that task with someone else. Everyone was very nice that I spoke to however, the last person that I spoke to was the best. They seemed to actually believe me and wanted to resolve the issue. They concluded that a new ring was the solution. I really enjoy my ring. It is a great product when it works.