Having had a front door key stuck in the lock, for obvious reasons I needed to get the issue resolved quickly! I searched for a local company online and selected Ultion Lock. I called the webs... See more
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Review summary
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New back door fitted , really pleased with how it looks. The instructions for registering for lock, key control and anti corrosion Guarantees were easy to do and the registration details arrived on... See more
Our new lock was fitted as part of our new front door (c/o Everest). A really positive experience and the first time I’ve ever registered a key. Amazing product with top notch security features and a... See more
Ordered the AirTag key. Fast efficient service. All ordered in line verification sent to ensure it was me ordering the keys. Ordered out of working hours Wednesday key arrived mid day Friday. Set up w... See more
Company details
Written by the company
Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.
Contact info
Hexgreave Hall Estate, NG22 8LS, Newark, United Kingdom
- 01924 410200
- sales@ultion-lock.co.uk
- www.ultion-lock.co.uk
4.6
Excellent
12K reviews
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Perfect Service
Super helpful. Instant communications. Perfect resolution, it could not have gone better. A new lock was provided by the very next day. Thanks to the design of the Ultion lock, security was never compromised. Thanks to Beth & Molly for all their help.
19 July 2026
It’s a lock butt not just any lock its…
It’s a lock butt not just any lock its security in home can trust this 100%
19 July 2026
Excellent web link very easy to follow…
Excellent web link very easy to follow and register and great communication with supplier
19 July 2026
Great products
Easy to use website so you are able to quickly register your key. Easy to navigate to purchase future products and to order spare/ replacement keys
19 July 2026
Easy to set up the guarantee
20 June 2026
We contacted Colin at south west…
We contacted Colin at south west windows of Barnstaple, having used them in the past, we asked him to estimate to supply and fit a new solidor front door, Colin was very helpful and made choosing the door style etc very smooth, when the time came for the installation the two men arrived exactly on time, they made the fitting look very easy & the care they took was amazing they hoovered and cleaned up, then explained about the warranty for the door and the keys, once again a fine job from start to finish and we are really pleased with the new front door me & Mrs H
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
EXCEPTIONALLY POOR CUSTOMER SERVICE.
I LOST TWO SEPARATE KEYS FOR TWO SEPARATE LOCKS. i THEN ENCOUNTERED SUCH AN UNHELPFUL ATTITUDE THAT IT WAS ALMOST SURREAL. EMAILS WENT UNANSWERED I PUT THE RELEVANT KEY NUMBERS IN AND HEARD NOTHING BACK. I WAS TOLD IMAGES HAD TO BE SENT OF THE TWO KEYS BUT I TOLD ULTION I DID NOT KNOW HOW TO SEND IMAGES. AGAIN THEY OFFERED NO HELP ON THIS. I WOULD NEVER DEAL WITH THEM AGAIN.
18 July 2026
Unprompted review
Reply from Ultion Lock
Thank you for your feedback. We're sorry to hear about your experience and that you felt unsupported throughout the process.
In some cases, we ask for photographs of keys so we can verify the information. We appreciate that not everyone is able to send images easily, and we're sorry if we didn't provide enough guidance or support with this.
If you'd still like assistance, please contact our support team on 01924 410 200 and we'll do our best to help find a suitable way to resolve the issue.
Excellent quality quick service
Good Quality lock quick service on extra keys cheaper than Timpsons
17 July 2026
Good solid smooth feel to the locking mechanism
Seems like a very sturdy long lasting product. Time will tell if I'm right.
17 July 2026
This is the second composit door I’ve…
This is the second composit door I’ve had from you and I now feel that my home is very secure .
Thankyou
16 July 2026
Great looking and working high security…
Great looking and working high security key and lock. The service and delivery was prompt and immaculate. Highly recommended. The Airtag enabled key is a bargain. Thanks
16 July 2026
these locks were a cost affected extra…
these locks were a cost affected extra to the two doors i've just had fitted.
i chose the Ultion "keyed alike" option (and so got 6 keys and 2 locks with the same serial numbers) as i have heard great reports about these cylinders and keys.
15 July 2026
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