Ultimate Mats Reviews 

460
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality, remarkable durability, and wonderful aesthetic appeal of the custom mats and rugs they receive. Many buyers note that these products fit their spaces perfectly and effectively meet their specific household or business needs. Consumers also appreciate the remarkably smooth ordering process and the attentive support provided by the dedicated team. People frequently mention that communication is exceptionally clear from start to finish, ensuring complete satisfaction with every purchase. Additionally, reviewers often note the prompt delivery times, stating that items arrive quickly and in pristine condition.

What people talk about most

Product

People report positive experiences with product, highlighting top quality and durability. Consumers... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and... See more

Order

Clients share positive opinions on order, highlighting simple ordering processes, prompt delivery, and... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting prompt correspondence and a strong... See more

Delivery service

Reviewers highlight positive aspects of delivery service, expressing strong satisfaction with prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When looking for new entry rugs, I came across the Super Berber carpet rugs. I liked that it is for high traffic areas, indoor/outdoor and didn't have the high ridges like our old rugs; that were pro... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ultimate Mats was excellent. The product turned out perfectly, and Diane went above and beyond to make sure we got exactly what we needed. Her suggestions were spot on, and the who... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ultimate Mats by WaterHog because they provide custom sizing. Very good customer service by answering all my questions about custom measurements and follow up once the mats arrived.... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Ultimate Mats on numerous occasions over the years. Every time I am always impressed with the quality of the mats that I have received and the high level of service that has come w... See more

Company replied



Company details

  1. Interior Designer
  2. Furniture Store

Information provided by various external sources

Ultimate Mats is a company that is just that: a proud company that carries only the ultimate matting options for any facility, business, or application. We take great pride in our outstanding collection of anti-fatigue mats, entry mats, and logo mats. A very common mistake when it comes to mats is the misuse of a mat for the area it is being used for. For this reason, Ultimate Mats enjoys having the opportunity to educate and guide you while you make your selection for your specific needs and desires for your business. Usually, the premium brands and quality comes with a hefty price, which is where Ultimate Mats stands out from the rest; we have the lowest prices for the best mats around! Our representatives are available and eager to assist you in making the right selection for you and your business.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

460 reviews

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4.9

All reviews

(460)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Just a repeat of their last outstanding…

Just a repeat of their last outstanding performance. Love the email follow up after the order!

25 February 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! We send the follow up on all orders, to be sure you received the product and are happy with the mat.

Rated 5 out of 5 stars

Wedding Venue Mat

I've ordered a few mats for my wedding venue over the past few years . Each mat is exactly how I wanted them to be with my logo . The quality of mat is superb and holds up for many years. The coloring of our logo is vibrant and has not faded ( even the ones that are 8 years old). Delivery of the mats are very quick , they usually arrive within a week of ordering. Diane Noles is the representative that I've dealt with and she answers all of my questions and returns my calls promptly.

10 February 2025
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Reply from Ultimate Mats

Thanks for the Great Review! Happy the Logo Mats are holding up for years! Also Thanks for the kind words about Diane, She is the key to our success.

Rated 5 out of 5 stars

Best price for these runners around

Best price for these runners around! Communication was great and the runners arrived on time.

27 January 2025
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Reply from Ultimate Mats

Thanks for The Great Review! We do our best to keep you inform on your order and to get them out as quickly as possible.

Rated 5 out of 5 stars

The mats arrived when I was told they…

The mats arrived when I was told they would, and were well packed and arrived in perfect condition. The only complaint is the that while it's clear the dimensions are going to be a bit off from what is ordered, but the lengths were well shorter than I expected. That aside, very good experience and customer service. Thanks.

17 January 2025
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Reply from Ultimate Mats

Thanks for the Great Review. The mats do have tolerable manufacturing size variance is plus or minus 3% to 5%. I will email you off line with what those measurements should be for the mats you ordered., if your mats are small we will Glady replace them at no Charge.

Rated 5 out of 5 stars

Friendly, fast service and great product!

Friendly, fast service and great product!

The rep that helped was very friendly and communicative. The mats I ordered were made, shipped and delivered within the same week and they look great! The price was good too. No complaints here!

20 January 2025
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Reply from Ultimate Mats

Thanks for the Great Review! Happy Diane was able to get your order for the SuperScrape Impressions Outdoor Logo Mat completely with in a week.

Rated 5 out of 5 stars

Great quality rug

Great quality rug. Perfect color, perfect fit. Shipped promptly. 5 stars.

20 January 2025
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Reply from Ultimate Mats

Thanks For the Great Review! Glad your pleased with the color and size.

Rated 5 out of 5 stars

Great Help

Great Help. Thanks!

10 January 2025
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Reply from Ultimate Mats

Thanks for the Great Review! Glad we could help you with your Logo Mats!

Rated 5 out of 5 stars

Quality product that was easy to order…

Quality product that was easy to order and shipped quickly. This is the second mat I have ordered for my home. These mats are nice looking, hold up well, and appear to be constructed very much like mats I have purchased from popular catalog/online retailers that cost twice as much.

17 January 2025
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Reply from Ultimate Mats

Thanks for the Great Review and ordering from Ultimate Mats a second time. You are correct that they are most likely the same mats you could order from catalog/online retailers that cost twice as much.

Rated 5 out of 5 stars

A+ Mats and customer service.

When we first started inquiring about mats for our offices we had no idea of what an overwhelming task that was going to be. All the different pile heights, styles, colors, sizes etc.
Ultimate Mats has made ordering mats truly a great experience. The personal care you receive from staff/ownership to the mats you will receive is top notch.

13 January 2025
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Reply from Ultimate Mats

Thanks for the Great Review! We do our best to help our customers understand the many different options for their floor mats needs.

Rated 5 out of 5 stars

Excellent Quality and Service

I was able to order a Waterhog mat in the exact size that I needed. Sandra was great and proactively reached out to let me know timelines, having a real person to communicate to is rare so i really appreciate the outreach! Service was excellent! Will be using ultimate mats for future purchases.

13 January 2025
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Reply from Ultimate Mats

Thanks for the Great Review! Thanks for the kind words for Sandra, She does a great job for us keeping our customers inform on the progress of their orders. Look forward to serving you on your next order.

Rated 5 out of 5 stars

Communication was excellent.

Communication was excellent.
Product is great.
I would buy from them again.

10 January 2025
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Reply from Ultimate Mats

Thanks for the Great Review. Look forward to your next order.

Rated 5 out of 5 stars

WaterHog Fashion Diamond…

We ordered the WaterHog Fashion Diamond mats. They are great: no sliding, no curling edges and no creasing. We will buy from Ultimate Mats again in the future for our business needs.

9 January 2025
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Reply from Ultimate Mats

Thanks for the Great Review! All the mats we sell have a rubber backing, so none should slide or crease, and the edges should never curl up or crack. Looking forward to doing business with you again.

Rated 5 out of 5 stars

A Quality Rug!

A quality rug -- our Preschool loves it! Thank you

6 January 2025
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Reply from Ultimate Mats

Thanks for The Great review! Glad the Preschool loves the Super Berber Entry Mat,

Rated 5 out of 5 stars

Great customer service

Great customer service, follow up, and Diane was great.

30 December 2024
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Reply from Ultimate Mats

Thanks for the Great Review! And Thanks for the kind words for Diane, She thrives on providing great customer service.

Rated 5 out of 5 stars

I started with one Micrloxx mat to see…

I started with one Micrloxx mat to see it it cut down on dust and small rocks getting into our house. I’m happy to write that I was very satisfied and ordered two more for entry ways. The rug is thin enough to fit under almost all of our doors. I would highly recommend this product.

2 December 2024
Unprompted review
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Reply from Ultimate Mats

Thanks for the Great Review! The MicroLuxx mat is great at trapping dirt and fitting under most doors, even with the thicker carpet.

Rated 5 out of 5 stars

Beautiful office mat…

Easy and quick response from manufacturer. Rug looks great!

16 December 2024
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Reply from Ultimate Mats

Thanks for the great review. Just to be clear, we are a distributor, not a manufacturer.

Rated 5 out of 5 stars

Customer Service is Outstanding

My husband did not like the carpet I ordered at all. He said it was ugly. However, it was what I wanted to make sure it didn't move when walked upon. It is in my entry way. The sizing wasn't what I thought I was getting either. It was not quite wide or long enough to cover the entire floor. So, I called the owner and explained the situation. He wanted us to be happy with our purchase and told me that the only carpet that could be cut to exact measurements needed was the Berber. He offered to send me samples, which he did. He gave me multiple options to replace or return the one I bought. I received the samples via Fed Ex within a few days. Upon receipt of the samples, it was clear to me that it did not have the "absolute no slip no matter what you do" backing which is the reason I chose the carpet I did. I decided to keep the one purchased as it was all that it was described to be. Once down and we had time to get used to it, even my husband was good with it. Many thanks to Ultimate Mats for thinking about me, the customer first.

16 December 2024
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Reply from Ultimate Mats

Thanks for the Great review. We do our best to make sure you are completely happy with your order from Ultimate Mats.

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