Ultimate Mats Reviews 

461
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality, remarkable durability, and wonderful aesthetic appeal of the custom mats and rugs they receive. Many buyers note that these products fit their spaces perfectly and effectively meet their specific household or business needs. Consumers also appreciate the remarkably smooth ordering process and the attentive support provided by the dedicated team. People frequently mention that communication is exceptionally clear from start to finish, ensuring complete satisfaction with every purchase. Additionally, reviewers often note the prompt delivery times, stating that items arrive quickly and in pristine condition.

What people talk about most

Product

People report positive experiences with product, highlighting top quality and durability. Consumers... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and... See more

Order

Clients share positive opinions on order, highlighting simple ordering processes, prompt delivery, and... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting prompt correspondence and a strong... See more

Delivery service

Reviewers highlight positive aspects of delivery service, expressing strong satisfaction with prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When looking for new entry rugs, I came across the Super Berber carpet rugs. I liked that it is for high traffic areas, indoor/outdoor and didn't have the high ridges like our old rugs; that were pro... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ultimate Mats was excellent. The product turned out perfectly, and Diane went above and beyond to make sure we got exactly what we needed. Her suggestions were spot on, and the who... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ultimate Mats by WaterHog because they provide custom sizing. Very good customer service by answering all my questions about custom measurements and follow up once the mats arrived.... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Ultimate Mats on numerous occasions over the years. Every time I am always impressed with the quality of the mats that I have received and the high level of service that has come w... See more

Company replied



Company details

  1. Interior Designer
  2. Furniture Store

Information provided by various external sources

Ultimate Mats is a company that is just that: a proud company that carries only the ultimate matting options for any facility, business, or application. We take great pride in our outstanding collection of anti-fatigue mats, entry mats, and logo mats. A very common mistake when it comes to mats is the misuse of a mat for the area it is being used for. For this reason, Ultimate Mats enjoys having the opportunity to educate and guide you while you make your selection for your specific needs and desires for your business. Usually, the premium brands and quality comes with a hefty price, which is where Ultimate Mats stands out from the rest; we have the lowest prices for the best mats around! Our representatives are available and eager to assist you in making the right selection for you and your business.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

461 reviews

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4.9

All reviews

(461)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Every steps was clear and simple ..customer service top notch

18 December 2025
Ultimate Mats logo

Reply from Ultimate Mats

We appreciate your review! It’s great to know the steps were clear and our customer service was helpful. Thank you for choosing Ultimate Mats.

Rated 5 out of 5 stars

Great mats

Great mats. They fit perfectly in our space. Very good quality!

18 December 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the kind words! We’re so glad the ColorStar Impressions Logo Mats fit your space perfectly and that you’re happy with the quality. If you ever need another size, color, or a custom option, we’re here to help. Enjoy! — The Ultimate Mats Team

Rated 5 out of 5 stars

Great Response Time & Great Quality - Highly Recommend

Great response time and communicated excellent. Rugs are great quality, came fast and exactly what we wanted. Highly recommend!

17 December 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the wonderful review! We’re thrilled to hear the WaterHog Impressions HD Logo Mats arrived quickly, matched exactly what you wanted, and that our communication hit the mark. We appreciate the recommendation and are here anytime if you need additional rugs or a custom size in the future. Enjoy! — The Ultimate Mats Team

Rated 5 out of 5 stars

Your communications with us and the…

Your communications with us and the look of this rug! I love it!

4 December 2025
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Reply from Ultimate Mats

Thank you so much for the great review! I’m glad our communication made things easy—and even happier to hear you love how the Classic Solutions Entrance Mat looks. If you ever need care tips or help with another space, We got you. Enjoy! Thanks again for ordering with Ultimate Mats!

Rated 5 out of 5 stars

High recommend for Water Hog mats

The order was process was very simple and communication was amazing. The mats arrived in a timely manner and they are exactly as we expected.

4 December 2025
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Reply from Ultimate Mats

Thank you so much for the great review and the high recommendation! We thrilled to hear the ordering process felt easy, communication hit the mark, and your WaterHog mats arrived on time and exactly as expected. Thanks again for choosing Ultimate Mats!

Rated 5 out of 5 stars

BEST customer service

BEST customer service! The water hog mats were as described and do a great job of catching outdoor junk my two rescue dogs love to bring in. I will absolutely order from Ultimate Mats again!

4 December 2025
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Reply from Ultimate Mats

Thank you so much for the kind words—and apologies for the slow reply. We’re thrilled the WaterHog mats are doing their job (even with two adventurous rescue pups tracking things in). We appreciate your support and can’t wait to help again whenever you need us. If you ever want care or sizing tips, just let us know.

—David, Owner at Ultimate Mats”

Rated 5 out of 5 stars

My experience with Ultimate Mats was…

My experience with Ultimate Mats was great from ordering to delivery. The mats fit perfectly, feel high quality, and instantly made my car look cleaner. Definitely worth the price for the quality you get.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Quality products & service

The ultimate mats company is amazing to work with. Quality product, quality customer service. The person I dealt with, David, went above and beyond. He gave me guarantees that most wouldn’t. He assisted me in finding the right mat and it looks great! We had one problem with the mat sliding because of the type carpet it was on. We desired to keep the mat and not return it so he helped me find a solution to fix the sliding mat. That is exceptional customer service.

17 November 2025
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Reply from Ultimate Mats

Thank you for the wonderful review! I’m thrilled to hear your Super Berber Entry Mats looks great and that we found a solid fix for the sliding on your carpet. We believe in standing behind our products and making sure you’re taken care of from start to finish, so I’m glad the extra guarantees and guidance were helpful.

If anything else comes up or you need help with another space, I’m here for you. Thanks again for choosing Ultimate Mats!

Rated 4 out of 5 stars

Good priced mats

A good assortment of reasonably priced mats. The rug was delivered on schedule, and the ordering process was easy. For the price, the quality is respectable, and the colours roughly matched the pictures.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Well-made product

They deliver a great product-well made. They communicate with you to keep you up to date on the status of your order.

25 November 2025
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Reply from Ultimate Mats

Absolutely thrilled to hear this—thank you! We’re glad the Super Berber Entry Mat 4ft x 8ft met your expectations and that our updates were helpful along the way. If there’s anything else you need or if we can support you in the future, we’re here to help. Enjoy, and thanks again for choosing Ultimate Mats!

Rated 5 out of 5 stars

These mats are fabulous

These mats are fabulous. I've ordered many times and can always find the perfect size for my space. And just the color I want~

17 November 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the glowing feedback—and for being a repeat customer! We work hard to pair durable, well-made mats with service that makes ordering easy. It’s great to hear you’re consistently finding the right size and just-right colors. We’ll keep expanding options and staying responsive so you can count on both quality and care every time. If you ever want sizing tips or color guidance, we’re happy to help!

Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service. Will purchase again! Highly recommend these mats!

16 November 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the wonderful review! We put as much care into the quality of our mats as we do into the service that supports them. Hearing that both stood out—and that you’d purchase again and recommend us—means everything.

Rated 5 out of 5 stars

They were very proactive in updating us…

They were very proactive in updating us on our order.

17 November 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the great feedback! We believe outstanding service starts with clear, proactive communication—your order should never be a mystery. I’m glad our updates helped, and we’ll keep holding ourselves to that standard. If there’s anything else you need, we’re here to help.

Rated 5 out of 5 stars

Great mats and great service!

Our experience with Ultimate Mats was excellent. The product turned out perfectly, and Diane went above and beyond to make sure we got exactly what we needed. Her suggestions were spot on, and the whole process was smooth from start to finish.

31 October 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the wonderful review! We’re thrilled to hear the WaterHog Inlay Logo Mat turned out perfectly and that Diane took great care of you—she’ll be over the moon to hear this. We appreciate you trusting Ultimate Mats and look forward to working with you again.

Rated 5 out of 5 stars

An excellent product backed by…

An excellent product backed by exceptional customer service! The floor mat is high-quality, durable, and was the perfect missing piece for our office. A special thanks to David for his outstanding assistance; he went above and beyond to ensure a smooth experience. I highly recommend this company!

14 September 2025
Unprompted review
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the wonderful review! We’re thrilled to hear that the mat is a perfect fit for your office and that its quality and durability are meeting your expectations. I truly appreciate the shout-out—it was my pleasure to help make everything smooth from start to finish. If you ever need anything else (sizing, care tips, or additional mats), I’m just a message away. Thanks again for the recommendation!

Rated 5 out of 5 stars

Repeat order

Super easy to reorder, quick and efficient service. Great quality product

24 October 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the fantastic feedback! We’re thrilled to hear reordering was super easy and that our service was quick and efficient. Enjoy the WaterHog Impressions HD Logo Mats, and don’t hesitate to reach out if we can help with anything else—can’t wait to serve you again!

Rated 5 out of 5 stars

The entire experience was good from…

The entire experience was good from asking initial questions to placing the order. We received the carpet in a reasonable time and in good condition and the quality is exceptional. We are planning to buy more that we see how good the quality is.

21 October 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for your great review! We're so pleased to hear that everything—from your first questions to receiving your carpet—went smoothly. It’s great to know the quality of the Super Berber Custom Logo Entrance Mat exceeded your expectations and that your order arrived in perfect condition. We really appreciate your support and can’t wait to help you with your next purchase!

Rated 5 out of 5 stars

Great Quality, Fast Shipping!

We are thrilled with our custom rug! We had our logo designed on the rug. The quality is excellent, and the production/shipping was about three days. Incredible! Highly recommend.

17 October 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the fantastic review! We’re thrilled your custom logo rug turned out exactly as you hoped—and arrived so quickly. Our team works hard to deliver top quality with fast turnaround, so hearing it reached you in about three days is incredible feedback. Thanks again for recommending us—we’re here anytime you need another mat or care tips

Rated 5 out of 5 stars

My custom carpets look Awesome

My custom carpets look Awesome! Perfect! High quality!

10 October 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the great review! We’re thrilled your Color Impressions HD Custom Shape Logo Mat turned out perfect and that the quality shines through. If you ever need anything else—or want matching pieces—we’re here to help!

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