AVOID TOOK £2090 FROM MY ACCOUNT AND DIDN'T DELIVER
Please do not confused this company with reputable retailer Ultimate Appliances.
Ultimate GRADED Appliances are a retailer of second hand refurbished and new end of line products.
I placed an order for 10 washing machines on Tuesday 14/02/2012. The washing machine was Hotpoint WMD947G priced at £209.
My payment was accepted and order taken for £2090. The money left my account on Thursday 16/02/2012.
I tried to chase the order on Thursday as I had not heard anything. Nobody could see the order.
Later that day I spoke to a representative of Channel Advisor called Sophia, I was advised that a mistake was made and they never have sold the model WMD947G and the order will not be honoured. I would expect a refund within 3 - 5 working days (still not received as of 18/02/2012).
A also had email confirmation from Jayne Twinkler of the Indesit Company UK, who heads this 'operation'. Jayne also confirmed on 17/02/2012 that the products were 'unfortunately unavailable for sale' and 'it is a stocking issue'.
The above would have been a genuine mistake had it not been what I believe to be a lie. I believe this because:
- On 11/02/2012 I successfully ordered the same washing machine and had it successfully delivered this morning on Saturday 18/02/2012.
- The washing machine I had purchased has since been put back online at a high price of £279 from £209. I have Jayne Twinkler to honour the price, but Jayne has treated my communication as if I am more of an annoyance if anything.
- The same product was being sold by the same retailer on eBay.
I am yet to receive what I consider to be a proper apology.
It is clear a mistake on Indesits side has been made and the lack of service is staggering.
I would suggest that potential buyers contact Ultimate GRADED Appliances before ordering, to check stock or that they have not made any mistakes on their site (since they are in capable of doing so) but no contact number is available on their side for these kind of questions. A contact number only exists for delivery enquiries.
In conclusion, I am very unhappy with Ultimate GRADED Appliances. I am without the washing machines purchased, without the £2090 paid and have received an appalling level of service. I would strongly urge before purchasing you check stock (somehow?) and prepare yourself to be disappoint.