I will never order from this company again and would urge caution to others. I sent my order back on the 22nd October and am still waiting for a refund despite confirmation that they have received it and processed it. I am now starting a credit card charge back to try to recover the money. Truly awful experience.

UPDATE: Ulla Popken Get a Grip

As promised I have returned to the review. I am pleased to advise that the dress ordered was received on Friday 1st October, correct size and as advertised - it is a very lovely dress, thank you. However, on the downside the remainder of my order (a further £60) worth of items is still seemingly out of stock - and the website has not been updated to reflect this.

Ulla Popken has a lot to learn about customer service and what is expected of them - they are somewhat laissez faire in their attitude and this does not do them any favours - please Ulla Popken, if your marketing team is reading this and other negative reviews, you know what you need to do to keep your customers happy.....get a grip!

I can't give less than one star, but I would if I could. Absolutely AWFUL customer experience. Pre-ordered an item in July for delivery 21st September. They could manage to take payment for the item, but couldn't manage to actually dispatch the item. Emails to customer service all went unanswered. Phoned and was told, basically, that they couldn't care less and they'd send it when they decided to! More calls went unanswered. Had to involve Paypal dispute, and then their customer service told me I shouldn't have done that, they'd send the item, and refused to cancel the order! Avoid like the plague - they are appalling. I have closed my account.

I have purchased many many items from Ulla popken,& have been ABSOLUTELY DELIGHTED! Every time, I have just received my Caprice high-top sneakers exotic jungle print long-sleeve dress black zip drop shoulder dress, all absolutely amazing perfect many thanks

DO NOT PURCHASE FROM THIS COMPANY! I ordered many items but they did not fit true to size. I contacted their customer service and followed all instructions for the retun. 8 weeks later (after many phone calls/emails) still no refund. After providing all the item numbers for the returned clothing, I received an email stating that a refund had been issued. However, the purchase prices they quoted were incorrect and the list of items incomplete. I emailed them but no response. A week later and the supposed refund (for the incorrect amount) still has not been received. BE WARNED!

Wish that I had read the reviews before ordering. Absolute scam placed order and made payment, days later get an email saying that demand was high and the product is sold out . They take payment for goods they don’t have and have no intention of supplying. Avoid !

I've asked for the shirt to be returned as the size is 7xl not 5xl , does not match the chart , it's really bad quality aswel, nothing as described
They are not responding
This behaviour is exposing scam as no honest retail company will behave like this

Product ,not as described, very bad quality
Failed to communicate with customer
Dishonest company ,keep away from them

Placed a number of orders. Slow delivery and some not at all, with no communication about delay. Still waiting. Wont shop there again - poor service. Dont buy here if you want it promptly.

What ever you do, don't subscribe to their newsletter. They will nuke you with newsletters every week. Yes... several every week. Their unsubscribe button doesn't work. It doesn't matter if you contact them and tell them to remove your e-mail address. Still today I receive multiple newsletters. Impossible to get rid of them.

Crappy company.
Besides the newsletters...I will never order anything from them again.

Took 2 weeks for the delivery to arrive, and any returns are at customers cost won't use again

I disagree with all the bad reviews for I have had nothing but the best service and quality from this company. The size fits so beautifully and the quality to me is top notch. Colours do not fade and fabrics do not pill. I don’t know but the people that gave bad reviews must have just had bad luck.

Fed up with this company. First of all, the website is poorly set up, you can’t place your address on properly if you stay in a flat, you have to add your flat number after the postcode. That immediately set alarm bells ringing.

Sure enough, order didn’t turn up and my order is sitting in a warehouse. Dreadful customer service, no one gets back to me and any email response is a token reply with no detail or representation of any action taken.

It’s just been an unmitigated disaster and it feels like they’ve lost my order and no one knows what to do. Lack of information and response from customer service has confounded the problems. Awful.

Speak as you find. I was really worried to read these reviews AFTER I had ordered over £500 worth of clothes. They arrived in just over a week. Beautiful clothes- it’s a 10/10 from me!

Bought a cardigan in January! It’s now nearly April and still no delivery and really struggling to get a refund. DO NOT USE!

Shocking customer service. Ordered in Jan, stuck in Germany, and they are not interested. Once they have your money they don't care. Going to see if I can get money back via PayPal.

If I could give it no stars I would, I ordered a coat on the 14th of January, delivery should have been the 25th of January, still not received, I wrote to them and the answer was its because of Brexit,I can tell UPS to refuse the package and get a refund? what if they don't receive it back? No apologize nothing, I order from China and Japan I have have received my items quicker then from this company, Pity as I loved this coat so much and it was half price and my parents paid for and its a lot of money to them, will never use this company again as I think their customer service is rubbish

Dreadful...........................
Ordered 2 items from them 17th January and am still awaiting delivery and/or my refund.
Ulla Popken refuse to refund monies for these items. The only thing that they will accept is that they have a complete lack of responsibility.
The matter is currently in the hands of my bank.

Shocking! My husband ordered a top from them several months ago however we never received it or got a refund. I stupidly fell in to the trap of ordering from them again as I really liked the look of a couple of their items. However sadly I haven't received them and the email I sent asking for a refund has bounced back. They also rejected my review and gave no explanation or apology in reference to my comment about not receiving my clothes.

I placed an order on 6th January 2021. After 2 days I noticed they had halved two of the items I had bought same coat in 2 different sizes. So I placed my second order. They arrived 5 days later. However they were not what I wanted so I contacted them for a return address. I was given a P.O. Box originally and informed returning items would be at my own cost. Returning 6 coats to Milton Keynes has cost me in excess of £20. I was given a shops address in Milton Keynes to return my orders too. They were collected from me on 13th January 2021 with Hermes. And delivered on 16th January 2021. I was advised to allow 10 days for them to be returned back to Germany for a refund. Well here I am today 9th February 2021 still waiting for my refund. I have asked them to clarify where my parcels have been taken? By which Company, do they themselves have any tracking? They asked me for my tracking information? I have phoned them in excess of 10 times. They have said now it’s out of their hands. I need to use email? I will NEVER NEVER use Ulla Popken ever again.

I am sitting here with my mouth gaped open in confusion...i have ordered 5 times from this company and loved every thing I bought..price is a lil higher but ..they are Imported, I Love ULLA POPKEN.....