UK Power Networks Reviews 

I don't know if we just live in a good area, but (thankfullt) power cuts, if any, are short lived. The power is usually rerouted quickly, but the most important thing is UKPower seem to be on it very quickly & always keep in touch via text & give timeliness for repair

We had a power cut when there was a fault with some underground cables. The power was back on within minutes and we were contacted very quickly to update us about the outage and what they were doing to fix it. 10/10 for communication and solving the issue.

Information of unexpected power cut was text to us straight away informing us of the problem of debris in overhead cables that had to be removed. Time frame given but our power was reconnected sooner than expected.

Quick notifications, quick updates, minimal disruption.
Top notch service

Was kept informed of the power cut and why, what was going on and when it was expected to come back on

Excellent service

Kept informed of the power cut situation

They were very informative with early information and regular updates. The work was completed ahead of their estimated timescale. I couldn't ask for better service.

Person was very helpful.told then I'm disabled and need electricly for my electric armchair. If there is a power cut I may be stuck in my electric arm chair

Really helpful turned up when they said they would got the job done there and then

I had 2 guys come out from UKPN today and I have to say, they were friendly, helpful and extremely professional. They provided the utmost care and excellent expertise, ensuring everything was fixed and back up and running within an hour. I cannot fault them at all, they were brilliant.

They response quick, staff are helpful. Problem fixed efficiently.

I'd give them Zero stars if I could. Continually bounced around from department to department, with no one taking responsibility for my query. Told to send emails (no reply). Taken up a lot of my time to-date & I still haven't got through to anyone who can help me. Truly appalling.

Amazing service today at ip21 from Mike Banham and Mark Smith from your internal tree cutting service
They were very polite and left my property immaculate not a twig ,leaf or sawdust in sight not sure how that is even possible considering I have a gravel drive
thankyou for excellent service from all the team at ukpn

It is not often you nowadays to get through to a company so easily. Less often is to find someone that is so efficient, polite and helpful. I cannot praise Colin Campbell (2) enough. What a super representative!

I'm really impressed with the care and professionalism of the UKPN electricians who came to do our service upgrade and install a 100A fuse - our old fuse was in an awkward place and they were happy to relocate it so that everything is now readily accessible. A privilege to see the safety-first problem solving applied when things underground weren't quite as expected, and the skill involved in making a safe connection to the century old main cable in the street (stripping back and then bypassing the old earth sleeve made of lead).

I'm also impressed with the organisation around them who coordinated 4 separate teams of subcontractors all turning up exactly when needed to deal with the groundworks and good-as-new reinstatement.

All work done to a very high standard, on time, and with minimal disruption or mess.

I was experiencing repeated power cuts due to a fault in the wider external system. UK Power Networks were wholly responsive and began to tackle the problem in a timely manner. Even though the fault was hard to locate, they persevered and finally found and resolved the underlying issue. Throughout their operatives were polite, helpful and informative. I can't thank them enough.

Another power cut. They’re endless.

Underground faults, overground faults, you name it. From seconds to hours without power.

They’re very good at telling you there’s a fault (which of course we already know) but quite useless at maintaining the network and keeping the power on.
We have no other source of energy. When the electricity is down we have no water, lighting, heating. We can’t cook, access our car, use mobiles because that network as often as not goes down too, we’re completely isolated.

It’s third world stuff in truth.

Platitudes don’t help, it’s time they were fined and/or made to compensate those they continually fail by their incompetence.

I had to have an earthing cable connected to my old property, as my new boiler required one. They fitted and completed the job within 2 weeks. Superb service only small downside is that 2 weeks is a long time to wait without any heating or hot water, but the service made up for the downtime.

I don’t normally write reviews, but I wanted to say thank you to UK Power Networks for such excellent service after an unexpected power cut at my home. The customer service was fantastic, and the engineers who attended were professional, friendly, and quick to get everything resolved. Excellent service throughout - very grateful.