UK Power Networks Reviews 

We had a major power outage which lasted nearly 24 hours. They kept in constant contact keeping us updated on progress. The whole team have been brilliant. In addition they gave us a temporary supply until they can get us back on a normal supply with five industrial generator packs. Our thanks go to the engineering team as well who worked through the night to find the fault. We live in a rural location so it must have been a tough task. Very well done to you all.

Quality engineers doing an excellent job.

I had power failure to one of my meter's(2 meter's on 3 phase supply) .They came out and managed to get supply back on,but located fault outside to be repaired as soon as possible.Returned a couple of day's later dug up path outside and did repair,back filled and resurfaced path,leaving site clean and tidy.Job well done by polite and efficient team.

Prompt and efficient

The service was excellent and the lads carrying out the repair were very efficient.

Very efficient, on time and very helpful.

Incredibly quick and efficient response on a Saturday, to our power failure. Full marks! Three weeks ago.

Informed about loss of power, speedily, and kept up to date with progress regarding the companies finding and fixing the problem

Total power outage on 15 May. Emergency engineer came within 40 minutes. Problem identified as faulty UK Power Sytems fuse which had overheated and failed. Told fuse assembly needed changing and kitchen cabinet needed removing for access. Told to phone when ready. He did manage to clean contacts and get power on. Got a kitchen fitter following day and phoned you on 18 May. Phoned 3 days later to be told you had not recorded fact we were ready. This was corrected but we have now been waiting 6 weeks for this to be resolved. Have phoned twice for an update: no forecast given. Kitchen still dismantled, not happy with long delay in fixing this problem permanently.

Received calls to check we were OK during a recent power cut and updates untill it was back on

UKPN resolved a problem with our earthing arrangements, so that we could complete the installation of a new oven in the kitchen

They were helpful, informative at all times. I was contacted at each step, to make sure we are all safe and we have sufficient water at hand.

I am astonished at how quick the team was to deal with this, and how professional and friendly they were throughout. The gold standard, thank you.

Immediately supported me with restoring electricity in middle of the night.

Keeping customers informed on time when problems arise.
Fixing problems asap.

When I had a power cut ,The company acted quickly to reassure me that they knew all about it and would solve it quickly which they did.They were concerned because I live alone and am disabled.They were kind polite and efficient.

UK power networks and Lewisham Council have left 64 residents without water in a red weather warning and without any working lifts.
Just had a flimsy excuse that UK power networks can't bring any water to us because there is a cap on what they can order...8pm last night to ongoing....

Being a disabled person, it was great to receive information and updates on the information
The downside is when the electricity goes the lift goes out of order and it takes days to get it fixed
As I live on the third floor and with a heart condition, it makes it very difficult for me to get out to do shopping cause I can’t do the stairs

I dealt with firstly Karen Lloyd and then Esmee Mercer from the MPAN Management Team at UK Powernetwork, despite the challenges they faced they were so helpful , professional and efficient , their customer care was incredible