UK Power Reviews 

Following a power outage that lasted more than 40 hours, during which our property was the only one affected in the street, I wanted to share how impressed we were with the service provided by UK Power.

From the moment the issue was reported, UK Power responded quickly and sent engineers to investigate the fault. What became clear was that this was an extremely challenging job. The teams worked seamlessly together, including throughout the night, to identify and resolve the problem. Due to the age and location of the infrastructure, they did not initially know exactly where the cables were situated beneath the public road and footpath. Despite this, they successfully located the fault, which turned out to be breaks in the cable at three separate points.

The investigation and repair work took many hours, and I would like to recognise the dedication and professionalism of everyone involved. They worked tirelessly in very hot summer conditions, using specialist equipment and excavators where necessary, while always remaining courteous and professional.

The repairs were completed efficiently and to a very high standard. Not only was the power restored, but all affected areas were fully reinstated, including the road surface, footpath, and our front garden. New tarmac was laid, excavations were filled properly, and even the grass was reseeded, leaving everything neat and tidy.

A special thank you must also go to Karen L in Customer Services. She was exceptionally organised, efficient, and helpful throughout the process. She arranged our compensation claim quickly, and the amount offered was more than we expected, reflecting both the inconvenience caused and the loss of earnings we experienced.

I would highly recommend UK Power for their professionalism, quality of work, communication, and commitment to resolving what was a very complex fault. From the first phone call through to the completion of the repairs and compensation process, the service was outstanding.

Thank you to everyone involved – you were all amazing and helped get us back to normal as quickly as possible.

We lost power at midday on a Saturday. Uk power networks turned up two hours later and were there about five hours locating the problem under our driveway. They brought a digger in dug up the drive and fixed it. They then sent people to repair the damage inc new tarmac and seeding the grass. Outstanding service at all times. We were gobsmacked at such good service.

Power went down and soon had updates. Was kept informed until power restored. Excellent service.

I live in the 19th century, better known as Danehill in Wealden, East Sussex. Our power went down several times over the last week or so. We don't get any mobile signal so we're completely without any comms at all.

The power didn't fail because of storms. It failed during the lull days between storms, when there was almost no wind and only a little rain. The power lines run through thick trees which, like the local drains, are never cleared. Any fool knows trees and electricity don't mix.

We get many outages every year around here. Luckily we have solar powered night lights, wood stoves and a portable gas cooker.

At least UK power let us know of one of the outages, by text, two days after it happened.

UK Power Networks were contacted when a large branch came off a very old tree, prejudicing the electrical supply to my house.
The site team arrived promptly, and handled the tricky situation well, removed the offending branches, tidied the tree up, chipped all of the smaller branches and left the larger branches logged and stacked nearby.
The site team demonstrated great care and professionalism. A top job UKPN! Thank you!

I use UKPower to switch my energy every year. Unlike other websites, I really enjoy how simple and easy it is to use.

They called me to try to get me to change supplier and were very unprofessional! Just try to push a sale, not taking time to explain anything or repeat information, rude! Will never switch supplier using them.

Spoke with Richard.S re: Switching energy, was very clear and very helpful.

The site is easy enough to use but to make real comparisons I need the kWh's and daily standing charge rates. I have an email saying I can save with a specific supplier but no detail, I tried to look at that supplier and I end up back on the uswitch site which asks me to enter all my details again and tries to sign me up with a supplier - how can I sign up? it has not given me any information yet. Not useful, takes your time but gives nothing back.

I don't know what is going on ? Smells fishy to me I put in my details but the comparison is done on completely different tariff so much more expensive than what I have . ( Tried several times to enter my present tariff with no success I suspect my tariff is cheaper ) I always check tariff details before I switch . I don't trust these comparison sites anymore . Be weary and check standing charges and unit price before switching .

Excellent response time and quick issue handling. Changed my supplier in no time + the customer service provider was very nice. Would highly recommend it.

Sorted my switch to Octopus

Used UK Power to switch to Octopus Energy. Switch was handled really well, no problems, and should save me a couple of hundred pounds this year.

Have Swapped my energy supplier about eight times with Ukpower. Always got a good deal and never had a problem swapping.

I called at 7.50 on Saturday morning with a power out. Really quick phone response. Adam first established it wasn't critical - nothing life threatening - and then took details efficiently and said it would be dealt with within four hours.
By 8.20 a text message to say the engineer was on his way, arriving at 8.30 - and we live right out in the countryside. He found the fault and sorted it by 8.45.
Superb performance
Ref 6002828ID

Don't use this company. They did not send my details to solarplicity - who are also an absolute disgrace. I have been seriously out of pocket and have now complained to ofgem.

They were incapable of solving a minor problem and are expert at 'fobbing off'. Their mantra is blame everybody else....

Complaint is now going to ombudsman.

Simple and easy. To renew with Co.op would have been £1140 for a 3 year fix, an increase of £300. With Sainsbury's I save over £100 on my present payment.

Hate form filling Much easier to speak over phone.

Useless, searched for electric supplier with no standing charge, the site says no standing charges, yet every quote has a standing charge!!

i phoned up for a quote 1 because my gas price was going up and 2 because your form on your website wasnt working. so i have here my figures and tariffs costs kwh im projected to pay so i know my exact projection, yet when i told all this to the guy on the phone he was telling me my current supplier was projected to charge me approx £100 more than my letter tells me. I told him exactly what it said and he was adamant the information he had was correct and i w as wrong. i told him again what it said on my letter from my supplier and wouldnt listen kept saying he was right and i would save a fair bit of money a year. i know what i have on paper here is projected right i called my supplier who confirmed also yet he was pushy and didnt listen to what i was saying at all. in the end i had enough and told him to f off and hung up.

i dont like it when companies lie to me especially when i have things on paper and i know they are right or at the very least projected right yet im trying to be persuaded that its wrong and have a pushy person on the line telling me im wrong. this is wrong and unacceptable i do hope the rest of your staff are not arrogant and pushy like this!