UK POS Reviews 213

Ultimate professionals
Great Price and very fast turnaround. excellent quality products

Fantastic customer service with really prompt delivery. Packaging kept everything protected, and the quality of the stands we purchased were perfect for our event.

Quick and easy to order. Everything was dispatched quickly and arrived in good condition

Quick and efficient company
Used these on several occasions to purchase A4 acrylic stands. Always easy to choose and quick despatch. Competitive on price also.

All items arrived in good order a few days earlier than expected. Thanks.

I placed an order on 04/04/2023, paid an additional £12.00 for express delivery, and the next day I got an email from DPD saying the package would be delivered on 05/04/2023 between 09.03 -10.03 as I had anticipated! Unfortunately, this wasn't the case and nothing turned up. It has been overdue for 3 weeks!

On 24/04/2023 I received an email from UK POS customer service (Laura Hodder) indicating the item was successfully delivered on 11/04/23 at 10.25am but had been returned to the warehouse :/. I had nothing to do with the courier's decision to return the item to the seller but the customer service made out as if I did.

First of all, they didn't deliver it and never committed to delivery date so I paid extra cost for no reason!

I contacted POS and spoke to the same person who had emailed me. it was clearly sent to the wrong address because the details on the proof of delivery she sent didn't match anyone working at our warehouse, which is why it was sent back to their warehouse. Even though they claimed i was the one who returned the item, the tracking information for the package in question indicates 'Your parcel is on its way back to UK POS'. Why would this be updated using the same tracking information the item was sent out on if I had returned the package myself?

Now they have agreed to send this item to my home address so we will see if this turns up or if the courier will lie again!

Great service throughout despite a couple of speedbumps. Laura in Customer Service went above and beyond to resolve our issues and then some. Georgia in Sales catered for a new order at the same time and also provided great service. Highly recommended.

we are a small art society who purchased screens and legs after having paid in full. We received the legs for the screens but delay to the screens themselves was postponed several times. Having informed the company that we required an alternative delivery address I was notified at 3.44 the day before a pre 12.00 delivery time with no chance to amend the delivery address and was informed that I would need to pay additional charges to change the day time. I am over 60 and now have a pallet on my drive which we now have to unpack and transport ourselves to the storage destination. NOT IMPRESSED!!!

I ordered 2 counter display stands at mid-day and they were delivered the next day at mid-day. Perfect items and perfect service. Excellent web site, too, with detailed measurements of their goods.
Thank you UKpos.

An oustanding customer service; probably the best we have experienced so far. Items delivered on time with follow-up email. Quality is superb and a very competitive price for the given high quality. We have been using this company since 2018, and received what a retailer can expect:
-Quality and reliable products
- Competitive prices, and
- Outstanding customer service.

Highly recommended.

Ive had nothing but a fantastic service since using UK POS last year, Many thanks. Would recommend.

First order with this company and I cannot fault them. Brilliant customer service, super fast dispatch and delivery along with good quality items.

Wouldn't risk buying from here again. Placed an order for 3 tier basket shelves, received an email to say the delivery had been delayed due to damaged parcel, received the delivery a week later and could see the word 'DAMAGED' wrote on the box. Checked the item and didn't really see much of an issue so assumed it was just a mistake, until I went to use it a few weeks later and every shelf is wonky and the frame is bent out of shape. Contacted support to be ignored for 2 months and then refused any assistance due to timeframe.

Excellent customer service and communication throughout. Product has exceeded expectation and looks very professional and smart. Part of the delivery was delayed at the courier end but UK POS sent replacement parts and banners.

Prompt response time on emails, personalised service. discussed the products over the phone. great lead time on products. 100% use again

We've used this company a lot and the service is always exceptional, never had a bad word to say.

There was a slight hiccup with the courier which is understandable, these things happen and it was no fault of UKPOS.

Laura Hodder from Customer Service emailed me immediately explaining the situation to me, and followed it up with a phone call, and the issue was resolved instantly and the product was received the next day.

Brilliant service, thank you Laura for all of your help.

Do not buy from this company very poor service !!!

We received our order quickly and was really pleased. We noticed after a couple of days that the item was damaged. Contacted UK POS and they solved our issue efficiently and provided a replacement. We liaised with Laura Hodder (Customer Service Advisor) and she was brilliant. Would definitely recommend.

Please do not order from this company. Diabolical customer service, I paid over £12 for next day delivery. When I received the item it was broken. I spoke to their manager Steve requesting for a full refund and delivery charge and he refused. I paid for next day delivery because I needed the item for a event on Saturday. I am extremely disappointed with this company and will never use them again. AVOID, AVOID...