UKPackaging.com Reviews 1,190

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be as described, durable, and suitable for various needs. Many appreciate the competitive pricing and the convenience of ordering, highlighting the ease of finding what they need and the availability of smaller quantities, which is particularly beneficial for small businesses. The delivery service is frequently commended for its speed and reliability, with many orders arriving promptly and well-packaged. However, some people were dissatisfied with aspects of the ordering and delivery process. A few customers experienced delays with their orders, sometimes without clear communication or tracking information. There were also instances where the quality of certain products, like cardboard boxes, did not meet expectations for thickness or strength, leading to concerns about their suitability for heavier items.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, often praising its speed and reliability, with many... See more

Product

Customers consistently note positive experiences with product, often praising the good quality, reasonable... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight excellent, fast, and... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues like delayed orders,... See more

Quality

Users describe positive interactions with quality, often highlighting good quality packaging and products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product was easy enough to find and order, with a simple to follow process. There was a delay with the delivery which required chasing but my enquiry was quickly responded to with an apology a... See more

Company replied

Rated 4 out of 5 stars

Great company, just had one small issue with some samples I ordered for next day delivery (which was offered and I I paid extra for) but didn't arrive next day (hence 4 stars & not 5). Main order w... See more

Company replied

Rated 5 out of 5 stars

I always use UK Packaging. They have everything I need and the prices are reasonable. Living at the top of Scotland has its difficulties with shipping but the packaging always arrives in good conditio... See more

Company replied

Rated 5 out of 5 stars

Brilliant product and arrived when said. Amazon UK is useless and failed to deliver my order of corrugated packing and failed to refund via their convoluted complaint system. That’s why I turned to U... See more

Company replied


Company details

  1. Packaging Supply Store
  2. Office Supply Store
  3. Packaging Company
  4. Packaging Machinery
  5. Packaging Store

About UKPackaging.com

Written by the company

We are one of the leading on-line suppliers of packaging materials in the UK. Our mission is to consistently offer our customers the widest range of innovative packaging and related products at the lowest cost. Our Midlands-based Distribution Centre stocks over 2500 product lines and we deliver next working day to both commercial and residential addresses. We are proud of our prompt next day delivery service and helpful customer service team. If you place your order before 4pm Monday - Friday, your order will be packed and dispatched same day.

£25 Off Any Order Over £250
Use Code 25OFF At Checkout

  • Free Delivery on Orders Over £75
  • Bulk Volume Discounts
  • Next Day Delivery Available

Cardboard
Boxes
Bubble
Wrap
Strapping
Kits
Jiffy
Bags
Pallet
Wrap
Polythene
Packaging

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

This was my first time using…

This was my first time using UKPackaging.com and I expect it won't be the last. Although there was a delay in receiving my goods, they responded very quickly to my inquiry about the delay and I received my goods the next day. I was pleased with my purchase, it arrived in good condition and the product is of good quality.

10 September 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!
Apologies for the delay in receiving your order. We look forward to receiving any future orders.

Rated 3 out of 5 stars

I'm sure the PIP boxes this time are a…

I'm sure the PIP boxes this time are a lesser quality or have been stored in a damp environment. Also they where badly packed as always I would say 10% of the items where damaged Again. Send me an email to resolve this! Simon at prestigegold.uk

10 September 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. I can see the issue has now been resolved.

Rated 3 out of 5 stars

Found the boxes very flimsy

Found the boxes very flimsy, and didn't quite close properly, had to seal up extra with my own packing tape, Won't buy again

10 September 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review.
We can't see that you have contacted us. If you would like to do so, we can try and help to sort this issue out.

Rated 5 out of 5 stars

Good website ….easy to use

Good website ….easy to use
Delivery a little slow
Otherwise everything good

1 September 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review! Apologies for the delay in delivery, this is not how we normally aim to operate.

Rated 5 out of 5 stars

Good service

Good service. Goods as promised.

26 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review!

Rated 5 out of 5 stars

UK Small Packaging

Everything from description, quality of product, notificatios, to delivery were all excellent. Very pleased and satisfied.

26 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Ella Smith

Ella Smith, was very helpful in the ordering process.

23 July 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! This will be passed onto Ella.

Rated 3 out of 5 stars

Sadly the delivery time was late

Unfortunately the delivery time was not kept resultant delays meant that I had to pay extra to find local alternatives in order to package in time for moving

22 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. Apologies for the delay in receiving your delivery. We can see this has been delivered. This is not our normal operating procedure.

Rated 5 out of 5 stars

Great service!

I made contact with UK Packaging to see if our order could be expedited as I realised I needed it more quickly than anticipated. The service was outstanding and my order came the next day. Excellent!

21 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

As written on the tin or the cardboard?

Well, don't do like me ( reading in diagonal and flying over the manufacturing time) Read carefully and your package will be done as you wish . The dimensions of the finished product are correct.
Obviously they have to insert your fabrication in a loop... program the machine and cut your boxes. Therefore there is a 10 days manufacturing time...

20 August 2025
Rated 5 out of 5 stars

Great products

Great products, as described and good quality. Delivery is good, although your not notified as to when to expect it so no tracking information is provided, which is ok for us as we order in advance. The website for ordering is clear and easy to use. The prices are competitive and incentive with free delivery over a certain amount. Used them a few times and yet to have any issues.

19 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! If you ever require tracking and do not receive it, please feel free to contact us and we can advise.

Rated 5 out of 5 stars

Excellent service, selection and price.

Excellent choice, great quality, fast service and good price. I always buy my boxes from UK Packaging, I’ve found they can’t be beaten on their service and selection. Great company, highly recommend.

12 August 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

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