UKPackaging.com Reviews 1,190

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be as described, durable, and suitable for various needs. Many appreciate the competitive pricing and the convenience of ordering, highlighting the ease of finding what they need and the availability of smaller quantities, which is particularly beneficial for small businesses. The delivery service is frequently commended for its speed and reliability, with many orders arriving promptly and well-packaged. However, some people were dissatisfied with aspects of the ordering and delivery process. A few customers experienced delays with their orders, sometimes without clear communication or tracking information. There were also instances where the quality of certain products, like cardboard boxes, did not meet expectations for thickness or strength, leading to concerns about their suitability for heavier items.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, often praising its speed and reliability, with many... See more

Product

Customers consistently note positive experiences with product, often praising the good quality, reasonable... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight excellent, fast, and... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues like delayed orders,... See more

Quality

Users describe positive interactions with quality, often highlighting good quality packaging and products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product was easy enough to find and order, with a simple to follow process. There was a delay with the delivery which required chasing but my enquiry was quickly responded to with an apology a... See more

Company replied

Rated 4 out of 5 stars

Great company, just had one small issue with some samples I ordered for next day delivery (which was offered and I I paid extra for) but didn't arrive next day (hence 4 stars & not 5). Main order w... See more

Company replied

Rated 5 out of 5 stars

I always use UK Packaging. They have everything I need and the prices are reasonable. Living at the top of Scotland has its difficulties with shipping but the packaging always arrives in good conditio... See more

Company replied

Rated 5 out of 5 stars

Brilliant product and arrived when said. Amazon UK is useless and failed to deliver my order of corrugated packing and failed to refund via their convoluted complaint system. That’s why I turned to U... See more

Company replied


Company details

  1. Packaging Supply Store
  2. Office Supply Store
  3. Packaging Company
  4. Packaging Machinery
  5. Packaging Store

About UKPackaging.com

Written by the company

We are one of the leading on-line suppliers of packaging materials in the UK. Our mission is to consistently offer our customers the widest range of innovative packaging and related products at the lowest cost. Our Midlands-based Distribution Centre stocks over 2500 product lines and we deliver next working day to both commercial and residential addresses. We are proud of our prompt next day delivery service and helpful customer service team. If you place your order before 4pm Monday - Friday, your order will be packed and dispatched same day.

£25 Off Any Order Over £250
Use Code 25OFF At Checkout

  • Free Delivery on Orders Over £75
  • Bulk Volume Discounts
  • Next Day Delivery Available

Cardboard
Boxes
Bubble
Wrap
Strapping
Kits
Jiffy
Bags
Pallet
Wrap
Polythene
Packaging

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 2 out of 5 stars

I ordered 15 rolls of bubble wrap

I ordered 15 rolls of bubble wrap. Delivery was late and I was disappointed because all of the bubble wrap rolls had a layer of dust through them.

27 November 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. I believe we have been in contact and resolved this for you.

Rated 5 out of 5 stars

Not cheap but goodquality, not too thin.

Better quality green bubble wrap than some. All bubble wrap is thinner than it used to be. The last lot of bio degradable bubble I got, from a diferant company, was very poor quality. I use this for wrapping hand made ceramics so needs to be good quality. By time you add the post and VAT this is not as cheap as it seems at first. But it is reasonably thick and lots in the pack, would buy again.

24 November 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review!

Rated 1 out of 5 stars

item missing from the order

item missing from the order, asked for refund
ukpackaging never replied.

20 November 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. I can see this has now been sorted for you.

Rated 5 out of 5 stars

Everything arrived well packed

Everything arrived well packed, on time and exactly as described. The quality of your packaging supplies is consistently excellent, and I really appreciate how reliable your service has been. Thank you for the smooth experience, I’ll definitely continue ordering from you!

11 November 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovey feedback!

Rated 5 out of 5 stars

Cardboard boxes

Arrived quickly. Order as requested.

10 November 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review!

Rated 5 out of 5 stars

First time order

Ordered for the first time and overall it was a good experience. They kept me informed when part of my order had to go on back order. If I have to complain, and I prefer to think of it as constructive criticism, it would be that it would have been better to have been informed before I ordered that they did not have enough stock to send at once - but I guess that's more to do with their inventory tracking system. The goods arrived quicker than I had anticipated and back order, again - in good time. I would definitely order again.

29 October 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your feedback and your review!

Rated 5 out of 5 stars

Dependable packaging

Good quality packaging, exactly as described. Turned up dependably as ordered over multiple orders. Could not have moved without this company.

3 November 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! We hope your move went well!

Rated 5 out of 5 stars

Good experience

Good price, speedy delivery & easy to order. Just remember prices don't include VAT, this is added at checkout.

6 November 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your feedback!

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery. As a business, dedicated to sustainability and raw materials this was the best choice that we have found in the UK so far.

29 October 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

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