UK Fabrics Online Reviews 547

I placed an order for various fabric to fill an order. First time using them. I've chased the order by email as they don't have a phone number. 10 days later it arrived only to find one item of fabric is missing from the package despite being on the dispatch label. Totally disappointed and the set back in time due to this is stressful. Being unable to get a response when things go wrong is poor in this day and age. Totally unacceptable. If I could give 0 star rating I would.

Quick delivery great fabric

Ordered some blackout material to make some blinds with. Arrived in time stated in a packet that was able to fit through the letterbox. Unfortunately some part of the material had some damage to it which meant I couldn’t complete all my project in one go, but the response from them was swift, kindly and resolved quickly. Thank you

Ordered waterproof fabric, which turned out to not be waterproof at all and also cut terribly! Really disappointing

SCAM. Received sample so placed an order on 28/11/25. Shipping number not working. 2 emails totally ignored. Chased by phone - fobbed off by an extremely rude man and basically told there was nothing they could do. DO NOT USE THIS COMPANY, THEY ARE RUDE AND DISHONEST

I have used this company before and on all occasions material is exactly as advertised at a great price. Dispatch is very quick too by the company and well packaged, and appreciate they dont have control on the carriers. When i need fabrics i would always choose UK Fabrics online first.

I have ordered fabrics several times from this company and have always been satisfied. However, my recent experience was very disappointing. I ordered 15 meters of light-coloured (cream) chenille, but the fabric arrived with black stains appearing every 1.5 meters. This made it extremely difficult to use for upholstering large cushions.

I contacted the company and provided photos of the issue, and they have now returned £9.99 of the £150 order.

Edited from 1 star to 4 stars. Once I’d sent a message on their website I received an email the next working day and another piece of fabric was shipped that day and received the next working day, quality and size as expected. Always good to know the complaints procedure works when necessary!
Original review:
I ordered fabric, width 1.5m x 2m, the piece I received was damaged, the cut was totally wonky, and it was more than half a metre short. Tried to get contact details from their website as none on the email confirmation but their website won’t load.

The length they sent was so generous I complained it was short of 1.50m until it turned out I ordered a metre. Prompt and helpful service and product as expected...

Wrong colour was initially sent but responded by email straightaway and immediately sent out the correct colour . Fabric fabulous we are really pleased with quality at such a great price, thanks

5 star service. Kept updated throughout. Very generous measurement. Can't fault anything. If I could give 6 stars I would.

I ordered on 29th Nov and received on the 1st Dec. The quality of the fabric is good and the colour true to the image on the website. They were very generous with the measuring as I ordered 2 metres of each fabric and both had 40cm over. It was necessary on one of the pieces as it wasn't a very straight cut, but I've cut it even and it's still over. I'm pleased as it was going to be tight for the seam allowance, but I didn't want to order another metre for the sake of 10cm. I will definitely use this company again.

This company is very good at taking orders but not so great when it comes to delivering them and dealing with problems. My order didn't arrive. I then find out that there's no phone number. You have to post one of those silly web forms or send an email to a catch all, anonymous inbox. There is also no tracking information from the courier. I'm fed up of ordering from companies that mess up your order and won't pick up the phone or won't or can't sort it out.

RESPONSE : Listening to your customers is clearly not a strong point. Yes, the package did arrive. No, there was no traking info. What really stinks is your customer service and lack of communication. Just publish a phone number and pick up the bloody phone. Its easy.

I had a quality issue with the fabric I received however UKfabricsonline have quickly resolved the issue.
I would shop again from this company with confidence.

Hi, ordered from here on the 13th August. It’s now the 21st and still no fabric. Apparently it’s due today. So I’d just like to make people aware do not take notice of the 1 day processing and 2 day delivery info on their site. We had arranged (and gave the fabric a week to arrive) for someone to do the recovering today. Obviously that’s now not going to happen. Not thrilled with this as we now have to find a date again to suit both.
Have mailed to company and the communication has been good. Doesn’t make up for the lack of fabric and timescales that are way out of what was promised. If you are ordering from
here I’d suggest giving two weeks and not the 3 days!! Hoping the fabric lives up to the description now.

Bought 600 denier pvc backed waterproof fabric to make covers for parasol, tables and fire pit. This is my second purchase; I was not so pleased with the first as the edges of the fabric were not trimmed making cutting accurately difficult the second was fine. I was amazed at how easy it was to machine sew. My old Singer coped easily with 4 layers and was coaxed to sew 6 layers. I used a straight edge and Stanley knife to cut and it was easy.

Placed an order for materials and were happy with the result so ordered a further batch of the same.

Unfortunately, the supply had changed and the material differed substantially. Contacted UK Fabrics and not only did they process the return but also kept a file note and advised when the correct material returned to stock.

In my opinion, one should judge a company on how they deal with things that go wrong, going right is the easier path, in this they were exemplary

Bought materials for upholstery and was a bit apprehensive of buying online.

The quality was however very good, lovely thick materials and strong colours.

Delighted with finished results

The fabric arrived folded instead of rolled (4m) so as it’s plush velvet it’s very creased even after hanging for nearly a week, the quality , price and fabric itself is great, just annoying that it was so creased .

Beautiful fabric delivered on rolls as requested