Loads of choice online and excellent prices. Really happy with my new sockets and switches, had initially purchased some from another brand but UK Electrical Supplies stocked identical ones for about... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more
My first order with this company. My initial parcel came quickly but the switch i ordered had two different colours inside. Should have been black nickel but included antique brass. I could not fault... See more
Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more
Company details
Contact info
Unit 7, 129-133 Roebuck Road, KT9 1EU, Chessington, United Kingdom
- 0208 783 9995
- sales@ukelectricalsupplies.com
- www.ukelectricalsupplies.com
4.7
Excellent
6K reviews
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Replied to 88% of negative reviews
Typically replies within 1 week
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Needs improvement⁸
Had the items I wanted at a good price but ordered on 17 Dec delivered 11 jan
8 January 2026
Reply from UK Electrical Supplies
Hi,
Thank you for sharing your feedback with us. While we are glad we had the items you were looking for at a great price, we sincerely apologize for the length of time it took for your order to arrive. We aim for much faster delivery, but in this instance, your order coincided with the peak holiday season, which unfortunately led to delays with our suppliers. We understand how frustrating it is to wait longer than expected for an order, and we are working hard to improve our logistics during these high-volume periods. We value your business and hope to provide you with a much swifter experience next time.
Kind regards,
David
UK Electrical Supplies
Satisfied client.
Following my order which was easy to complete, the items arrived in good time and were as expected, culminating in early completion of the job they were intended for. Thank You. BW
8 January 2026
Outstanding Customer Services
I had a query about an item, I wasn't sure if it was what I needed. I sent an email on Sunday afternoon and first thing Monday morning I received a reply from customer services, which was an incredible turnaround , but what made it more amazing is that customers services had contacted the supplier and attached their reply. With the infomation provided I confidently placed my order, which was delivered two days latter
8 January 2026
Order them well in advance
Product is good but I ordered on the 20th Dec was told on the 2nd of Jan I would recieve them the 5th they turned up on the 10th very poor really considering your paying £5.99 for delivery
10 January 2026
Reply from UK Electrical Supplies
Hi Mike,
Thank you for your feedback. We are pleased to hear that you’re happy with the product quality, but we want to sincerely apologize for the delay in your delivery. We completely understand how frustrating it can be when delivery times don’t match expectations. That’s why, during the holiday season, our site features multiple advisories stating “there may be delays to some orders in the run-up to, and during, the holiday period. Items may take longer than any expected lead times displayed on products.”
Also, looking back through our emails, we can see that you were told that your delivery would be with you “the w/c the 5th of Jan.”, not specifically on the 5th itself. Thank you for your patience; we hope to have the chance to provide a much better experience next time.
Kind regards,
David
UK Electrical Supplies
Excellent customer service.
Unfortunately the wrong product was received and I telephoned on Monday morning to query this.
It was explained that the product I ordered was out of stock with no lead time as to when it would be available again so a similar product was sent. This did not meet my needs.
Collection of the product was arranged immediately without fuss and it was collected the next morning. A full refund was received two days later.
Overall excellent customer service.
5 January 2026
Although not every item was in stock
Although not every item was in stock, the customer service was excellent, being both responsive and supportive.
31 December 2025
Unprompted review
Trusted supplier
All items were not available, but good customer service: responsive and helpful.
16 December 2025
Advertising stock that’s not there
Advertising stock that was clearly not in stock. Told the missing item would arrive by Saturday and it took till Tuesday. Given it was late they didn’t even send it next day delivery.
22 December 2025
Reply from UK Electrical Supplies
Hi Eric,
We're sorry for the delay and subsequent inconvenience that you experienced with your order on this occasion. While we do maintain stock of a wide variety of items in our warehouses, we offer too many products on our website to keep them all on our shelves at any one time. As we explain in various places on our site (like the Delivery Info Tab on each product page), our standard delivery time frame is 2-5 working days. In the vast majority of cases, we are capable of getting the stock from our suppliers and passing it on to our customers within that time frame. Unfortunately, when it came to your order, our supplier let us down. This caused the delivery of one of your items to fall two days beyond our expected 2-5 working day window. We sincerely apologise for the trouble this has caused; we will strive to deliver a more prompt service in the future.
Kind regards,
David
UK Electrical Supplies
Arrived quickly
Arrived quickly, good value. One of the items arrived wrong but they were quick to resolve.
16 December 2025
Great range of products and detailed information
Great range of products and detailed information. Easy transaction
15 December 2025
The product is excellent
The product is excellent, although it took rather longer then anticipated to arrive.
The instructions are dreadful and require one to be psychic!
11 December 2025
Great products and swift delivery
Great selection of products with an easy to navigate web site. Payment was easy and delivery was swift.
11 December 2025
Quick delivery
Quick delivery good price easy to find what you want. Would shop again no problem.
10 December 2025
Delivery time was major issue
Delivery time was major issue . Had to stand down tradesmen due to expected delivery when it went 2 days over . When box ( of expensive switches / sockets ) arrived looked like it been through a pass the parcel game or played football with . Appalling service tbh . You need to change the courier you use because unfortunately I’m not using this service again . As for the goods …luckily not damaged but first delivery I had few weeks back was meant to be next day but alas took 48 hours . No updates from company either on delivery times or tracking . Courier failed spectacularly, and supplier should have been more concerned with customer service . Did complain but no feedback or apology .
8 December 2025
Reply from UK Electrical Supplies
Hi Steve,
Please accept our humblest apologies for the issues you experienced with your orders. The items in your main order were listed with our standard delivery timeframe, which is 2-5 working days. You placed your order on the 2nd. Based on when the goods left us, they should've reached you by the 9th, but they ultimately arrived on the 10th. We understand that this was 6 working days after you placed your order, and we're sincerely sorry for the delay. This was down to our courier, who must be struggling during the current busy season. Unfortunately, they were also responsible for the state of the package, which you highlighted. We will certainly take your comments about this into consideration. Regarding communication and updates, we can see that you enquired on Sunday the 7th and that we replied to you on Monday the 8th and subsequently sent you your tracking information once the goods were on their way. Regarding your other order of items listed for Next Day Delivery, we can't find a record of that in our system. Did you use a different email address at that time?
Kind regards,
David
UK Electrical Supplies
Had issues with original light switch I…
Had issues with original light switch I ordered,contacted UK who had no hesitation in sending our a replacement and even sent a pre paid label so I could send back faulty switch,unable to fault there customer service,excellent.
5 December 2025
Amazing service and pricing
4 December 2025
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