UK Business Supplies Reviews 

An order was placed. Order was not received so credit was given. Then the order arrived. Separately another order was placed to ensure receipt of the goods. So we ended up with two orders.

Over the course of a couple of days the company has phoned several times and sent many messages. I spoke to the company on Wednesday and was told everything was ok, but the calls continued so I phoned again on the Friday. I was told different things by different people.

We told the company that we would pay for the goods that had gone missing but later arrived but their systems could not cope properly. Ordering through Amazon seems that their systems do not appear to facilitate payment in circumstances like this.

The staff did not listen properly in dealing with the query, they started saying they would collect the duplicate order after we had said we would pay which didn't make sense to us. They also used business jargon which I didn't understand about their relationship with Amazon. They have put the onus on us to raise another order and say they won't send it out, but we do not have trust in confidence in their abilities and systems and do not want the risk of another delivery. They did say they would collect the goods, but did not give me time to work through when I would be available as I do work.

On speaking to a manager about why they were going to collect the goods (not at a time that we were home) they did not apologise and were frankly arrogant and not understanding. I wouldn't personally order from this company.

Since raising this the written response from the company to this query still did not apologise for the inconvenience caused and threatened to report the vulnerable young adult who raised the order and for whom they have completely confused with their messages on text and through Amazon.

The saying is that attack is the best form of defence and that is certainly how it feels this side. They know that they are dealing with a neurodiverse customer who I am helping. They are calling into question our motives suggesting we are trying to con this business out of £16.49. I can assure anyone reading this that that is not the case. I have sent payment to them.

They told me how many orders they deal with, this has no relevance to me. I am only interested in the orders that we have raised.

I have placed a lot of orders in my time and I can confidently say this is the worst experience of customer service. They have accused us of engineering this situation and not engaged as I would expect a professional company to do so.

At least we won't ever have to deal with each other again as I certainly wont be ordering from this company.

Company has been sent cheque which was posted at the weekend so they won't see order on their systems which we do not have trust and confidence in. So any information about non payment can be ignored. If they had been approachable I would have paid another way but their aggression and preasure was not something I wanted to engage with again.

My advice is keep away from this company.

Update 11th June. A couple of days ago a courier arrived and asked me to confirm I received goods on 1st June. They couldn't tell me the company or goods. The driver said that he would have to pay for missing goods if we didn't receive. I advised that we have many parcels but happy to say we had them so he wasn't out of pocket. I thought thought we had everything we ordered.

So suprised today as the same driver arrived today asking for us to sign for goods on 1st June. This time they had the info of company who sent the goods. It isnt possible to know what was in the parcel and we dont actually know when the delivery arrived. The sender was the same address as UK Business Supplies. So there is pressure on a young vulnerable adult to back date a delivery note. Please leave us alone.

Been ordering from UK Business supplies for a few months now and wouldn't go anywhere else. Amazing variety of products and the staff are always friendly and on hand to help with any queries I may have.

£35.99 to post a lesser value order from Liverpool to Isle of Man, have paid less to get motorcycle parts from the US. Would have been £4.79 with Royal Mail.

COFFEE MATE tubs
UPDATED review: The company replies that:
"The advert clearly shows 800g not 550g"
UNFORTUNATELY, the tub I received at home weighs 550 gm. In other words, I thought I was buying 800 gm tubs but I received 550 gm tubs on delivery.

Although UK Business Supplies insists I didn't order from them, I have their email confirming the order. The order No. is 287107. I cannot share a snapshot of my order.

Very misleading advert for Tassimo Coffee Pods. Ad shows 5 packs but on closer inspection the price is per pack (£7+ much higher than via Amazon and even direct from Tassimo). Also £7 plus for shipping is a rip off.
Once bitten never again!

£7 pouds postage for 2 rolls of sticky tape (Gorilla)?
Not even express delivery..5days+! only shows postage cost AFTER you have created an account, and AFTER logging in to paypal! Typical `put UK in the name` `stick a union jack on the logo` and proceed to fleece the sheep.. my advice go elsewhere

Placed first ever order, waiting for it to arrive, it never did,eventual I sent them an email to find out about the whereabout of my order. To receive a reply, stating it probably got managed or lost in transit, my parcel was also not track able?,waiting for refund now.
Won't use this seller again,sorry can't recommend.

I made a purchase of 36 bags of hot chocolate which arrived next day, along with a pouch of hero’s, a very welcomed addition. Thank you for a great service, product, fast delivery and the hero’s highly recommended and will be a returning customer
Many thanks
Lisa

Efficient service, came on time and it was the correct product. I rarely seem to get this efficiency these days. thank you

ordered sparkling water it came and was flat and only just in date i rang the number on the invoice and received a heartfelt apology and within 24 hours the money was back in my bank so courteous to deal with

Don't use this company, you will be very sorry if you do.

As a Liverpool company you would think that an order to Liverpool would be dealt with swiftly, but not so, firms like this one are the reason that scousers get a bad name, and after reading the reviews, shame on you.

We are a Liverpool Church and ordered cups for our Christmas Carol service, we ordered them in November to give the company plenty of time to deliver them, especially as we used the firm once before and they where shockingly slow to arrive.

This time they did not arrive at all, we where told they had been lost in transit, we believed that and, we where told they would be sent again, they have still not arrived and its the 9th of January, it cost us a lot of money to go and purchase cups for our service.

Today we recieved a refund, which tells us that the second lot of cups have not even been sent.

Avoid this company at all costs, they have no pride in their work and no consideration for their customers.

Been using them for 2 years now.

Always good, but this time they have excelled.

Ordered Thur 22 Dec 2022
Standard Mail
Delivered Fri 23 Dec 2022

These guys are ‘the business’!
:-)

I ordered some Haribo jelly babies via Amazon. The package arrived on time but the container for the sweets had been opened & there were a few loose sweets in the box. I phoned UK Business Supplies direct & spoke to Isaac. He asked for photo of the damaged container to be e-mailed which I duly did. He replied within 15 minutes to confirm a replacement would be sent immediately. It arrived within a few days & the container was undamaged. Excellent customer service from Isaac !!

Beware, they lie. I ordered 4 units from them via Amazon marketplace but only one was delivered. I contacted them and they faffed around for ages, even calling me the wrong customer name despite giving them my order number twice. They then said that they had no stock, so they could either do a refund for the price difference to one unit or for the the return of the whole order. However, they are still clearly showing stock availability on their website, so have simply lied to me to avoid honouring the original price for 4 units.

My order arrived short of one item .. called them straightaway .. had to jump thru hoops to get it sorted with “ has to be investigated “ no I am the customer , ordered in good faith your mistake .. they admitted they had two labels printed and only one box sent out .. just awful service would not use this company again

Rubbish Company, poor Service.

Twice now I have ordered from this company, paid and then emailed a few hours later to say the product is out of stock. Very frustrating and poor customer service. You urgently need to find a way to update your website with stock availability.

Excellent service - quite a big (but light) box - ordered Friday, arrived next Monday evening. Most impressed. I shall be using them again.