Uk Mobile Store Reviews 

4,068
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Waited over a week for phone to arrive,no communication to tell me reason,cancelling order was straightforward.Left me wondering if because I never entered their cashback scheme or any their other off... See more

Rated 5 out of 5 stars

I ordered these earphones on recommodation from my daughter. I am really pleased with them. I love music & I can now listen wherever I am, excellent volumn & balance of sound. Great purchase price, go... See more

Rated 5 out of 5 stars

Not being very technically minded, I had two queries before I could place my order. Firstly, they were very easy to contact - a real bonus from my recent experiences - and secondly replies were recei... See more

Rated 5 out of 5 stars

Item received was not working as expected. Got in contact with seller to request a refund. Customer service tool a little while longer than I had hoped on a second communication but the issue was reso... See more

3.3

Average

TrustScore 3.5 out of 5

4K reviews

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3.3

All reviews

(4,068)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Phone no show …

Waited over a week for phone to arrive,no communication to tell me reason,cancelling order was straightforward.Left me wondering if because I never entered their cashback scheme or any their other offers if that was why they weren't fussed about my order.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Purchased an item for my mobile phone…

Purchased an item for my mobile phone but never received.
Contacted the company more than once about the item not being delivered and being told by the seller that the item had been shipped.
Requested a copy of the Certificate of Posting but being told by the seller that was not available because the item was sent out via standard mail.

12 January 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn't recommend this company at all

Wouldn't recommend this company at all. Ordered a phone battery. Arrived damaged. Sent back at my expense tracked via the post office. Six weeks later I still don't have a replacement and I am out of pocket. Emails simply go unanswered. I wouldn't order anything from them...

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a Astro gaming chair for…

Ordered a Astro gaming chair for Christmas, wasn’t packaged very well inside the box, so had one of the plastic covers broken, and a arm rest button not missing and not even in the box. Have emailed them numerous times, not even a response back, I only want to know where I can get the spares from. I would avoid in the future, due to no existing customer service.

21 December 2022
Unprompted review
Rated 1 out of 5 stars

Abysmal customer service

Back in 2019 this company left me no choice but to leave a negative review. They sent the wrong cable for my phone because, unbeknown to me, there are actually 2 types of Nokia 6 using 2 different sizes of micro USB, but the listing did not make this clear.

The person I emailed with to try to get this sorted, refused to do what any normal company with good customer service would have done ie: send me the correct cable and refund my return postage for the incorrect one. Instead he threatened to take me to court if I left negative feedback!

There was no way he could do that of course, but I'm frankly astounded that he even suggested it. Three years later I still feel deeply offended and angry. I have not, and will not, ever use this company again.

2 August 2022
Unprompted review
Rated 1 out of 5 stars

Use a different company

Wouldn’t use.
Sent me the wrong item.. I asked for a prepaid envelope to send back and now I’m being ignored by them.
Very poor customer service.
Don’t waste your time!!

24 August 2021
Unprompted review
Rated 1 out of 5 stars

Bought a charger

Bought a charger, it broke contacted them they answered a few times but they stopped replying and now the website seems to be down. Luckily I only spent 10 pounds. Very Annoying though. Keep away

21 August 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting service!!

Absolutely disgusting service. Ordered a phone case for £25 and received the wrong one. Sent it back at my own expense of £7.50 and after numerous emails not even one staff member will reply. We've now been left with nothing.

Look elsewhere people, far better companies out there.

20 August 2021
Unprompted review

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