UnitedHealthcare Reviews 

They only get 1 star because I have to assign one. We spoke with UHC and person after person showed attitude and rudeness. It was astonishing that a professional company would respond like that. Even the supervisor! So glad we don't have UHC anymore.

If I could rate this dogbreath company I would rate it less than 1 star. Don't waste your time or your money.

Their coverage is terrible. They are overpriced. The customer service sucks.

I had received an email about payment not going through when it was pulled out my account. The first person I talked to suggested I called the bank, and gave me a confirmation number, so that when I called back, whomever I spoke to would be informed of my situation. (I could also barely hear and understand them, and could hear people in the background.) There wasnt a direct line to speak to whomever was helping me again. I called my bank, and my banker was going to stay on the line to give them the trace number to verify that the payment had come out of my account and they **Had** received it. By the time I got back through their "press a number" menu options, waited for the next rep, and got my situation re-explained(confirmation number did absolutely zero), my bank rep had hung up. (I am upset at them too. She could have waited on the line.)

The girl on the line, then gave me another customer service number to call. So after calling them and getting through their "press a number" menu, I spoke to another representative that said, "no, your payment did go through, sorry about the confusion." Once again, she was hard to understand and there was a lot of background noise.

So not only did I not get it resolved, they also lied to me, and my account was double drawn this month to cover the past due balance that I had already paid.

Literally paying out of your pocket for medical care is better than having these guys as insurance.

The customer service department consists of foreigners that cannot speak or write in English. All they can do successfully is send denial letters even though the procedures are covered.
Don't expect them to pay for any dental work even though they offer $1,000.00 dental. Cataract surgery is covered but you'll pay $195 deductable and the full cost for any stigmatism!
They should not be allowed to offer insurance...all they do is take your money.

When you use uhc to schedule your uber ride and request a big car there is NO guarantee you will get one. Awful service another UHC disappointnent!!

If I could give united health care a 0 I would. I told them back in January 2026 that I was switching providers. Did they listen. No they didn't. I have called about several issues but they never took care of them. I speak very good English. But most of them where people who could not speak English. This is the main reason I moved on. They need to hire people who speak just ENGLISH.

I am new with them. It is difficult to get the correct help. I have been trying to add my husband to my plan. They send the wrong application via email. that takes three days to send an email. the phone people are like a remote out of USA answer system that tell me it sent the application. never receive it. I cant even get them to add a customer. Its horrible customer service.

This company United crapcare is what I call it !! They have the WORST CUSTOMER SERVICE IN THE PLANET!!! I HAVE TRIED FOR A YEAR TO TALJ TO A SUPERVISOR !!! A YEAR !!! THEY TELL ME NO ONE IS AVAILABLE AND ONE WILL CALL BACK AND THEY NEVER DO !!! THE RIDE SERVICE PEOPLE THEY PICKED UNLIMITED ARE TGE WORST LOWLIFE PEOPLE !! HOW ABOUT BLOOD IN THE VAN !!! ON THE CEILING OF VAN !!!THE DRIVER ON DRUGS DRIVING TOO FAST SLAMMING ON THE BREAKS !! THREATENING ME !!! I MAFE COMPLAINTS AND UHC SAID THEY WOULD NOT SEND THEM AGAIN AND THE DID !!! THEN LIED AND SAID THEY DID NOT AND DID NOT HAVE A RECORD OF THE LIES !! THESE PEOPLE ARE COMMITTING MEDICARE FRAUD BY PICKING UP TWO PEOPLE AT A TIME AND COMING ONE HOUR EARLY !! MEDICARE TAKES EACH RIDE OUT OF EACH PATIENTS ACCOUNT AND DOUBLE BOOKING IS AGAINST THE LAW AND UHC IS IN ON THIS SCAM !!! THERE ARE SUPPOSED TO BE ACCUPUNCTURE PROVIDERS ON OUR PLAN AND THERE ARE NO PROVIDERS IN NETWORK AT ALL !! ANOTHER SCAM !! SOME IF THE DRS AND PHARMACIES UPCODE AND BILL THE PATIENT MORE MONEY THAT IS AGAINST THE LAW !!! THE PODIATRIST CHARGED ME FOR SURGERY AND 1284.11 TO INSURANCE TO GET NY TOE NAILS CUT OFFICE VISIT AND SIMPLE LAB !!! UNITEDCRAP CARE IS CORRUPT AND COMMITING MEDICARE FRAUD !!!

The worst Insurance Company. Denied claims when I had possible cancer diagnosis. I was denied at 5 hospital that sent me a list of.

I have had seriously bad customer service. The accents of the representatives is difficult to understand. Why put someone on the phone that can barely speak or understand the English language. The wait times are ridiculously long. I would give them a zero star if I could.

If there were zero stars, I would give United Health Care a zero. My husband initially had Blue Criss Blue Shield where he used to work before they relocated elsewhere. And he had to join another firm . I did step therapy for before getting Praluent for high cholesterol. I failed statins, colesevalsm, etzimbe, and Repatha. Praluent is the one that works for me. BCBS approved it year after year since 2019. Fast forward to 2026, and change to United, 2 pa” s have been denied, now it’s in appeal. When trying to contact them, it seems as though Optum Rx and United have two different numbers even though they are the same. On Monday optum rx actually sent me an email the order was ready to ship, so I thought it went thru. On Tuesday, they sent me an email stating they cancelled it because it requires a PA- even though my physician sent two in that were denied like three weeks ago and an appeal is in process. What kind of pharmacy does that? BCBS never did that.

Misinformation. Three different agents told me I didn't owe anything to Seva. Then the fourth one says I do. But doesn't understand why there arev2 charges for 455.00. Then turns around and agrees with the Seva finance guy. I'm am so confused. The amount I pay out of pocket, exceeds my financial limits. Leaving me to choose between food and a new payment . They have literally made it hard for low income people. I'll have to find a different insurance. This Misinformation is overwhelming for someone like me that has PTSD. Thank you for the extensive stress your Misinformation has brought to my life.

Very bad customer service. Not the right information and when I was confused about what this office wanted and why they were calling the customer service person was very rude. Very uncomfortable with the questions they were asking me

Thousands of dollars spent on this insurance provider throughout the years and they've denied 2 procedures in the past couple months. Their reason for one was because of my age (I'm too young/under 50). Pretty sure that's illegal. Their illegal practices are unethical. Their whole operation is unethical. Countless hours spent on the phone as well only for them to hang up on me. They need to be held accountable.

This is the absolute worse insurance I have ever had. You can't get two people at that company to tell you the same thing. It's constantly jumping threw hoops to get anything done. And one step forward is followed by 10 steps back. I wouldn't recommend them to anyone. Absolutely hate that I am stuck with them till open enrollment in December. I hope and pray nothing bad happens with my health this year cause this company would rather you die before the actually approve what you need. NEVER USE THEM PLEASE DO YOUR SELF THAT FAVOR. Oh and their customer service is the worse I have ever dealt with. Asked me to take a servay about how my experience was when I told them I was leaving a bad review she put me on hold so I couldn't do the survay waited 45 min on hold with no servay

I called on 4/20/26 to cancel my insurance with Golden Rule and i was told it was done and i would receive a letter in the mail stating my final date of coverage. 5 days passed and i got no letter so i called back. Why do they then tell me that they dont show that i cancelled my insurance with them. Now i have to pay this elevated monthly fee for this crap insurance. Every year they raise my rates a ridiculous amount. DO NOT DO BUSINESS WITH THIS COMPANY. They make it very hard to cancel and move on.

For united healthcare to steal $300 out of the DC state & Federal DC health insurance then block my Ucard for me to purchase medications is bullshit ABUSERS ASSHOLES. I will be terminating these United healthcare corporate criminals Abusers. JERKS.

Giving no stars wasn't an option, so yall get 1. Legitimately the worst health insurance company to ever exist. They are out-of-network for practically every medical facility available within my area as well as out-of-network for facilities that are as much as 2-3 hours away. Not only that, they will cancel practically any and every claim that you have and DENY them without any second opinion.

Tldr: Possibly the sorry-est health insurance company under the sun. 0/10. Do Not and never will recommend.

Worst mistake I have done in awhile by signing up with them through my Union. Cant log into the web site. Spent an hour in their chat. Once it got difficult, got logged off and sent back to their AI assisstant.

If I could gove no stars I would. This insurance finds every way NOT to cover anything. Their customer service department dont care about your experience. AVOID THIS INSURANCE COMPANY AT ALL COST.