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U Drive Cover Reviews 10,831

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TrustScore 4.5 out of 5

4.3

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Considering 2,425 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and understanding approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting its efficiency and the ease with which they can manage their coverage and access documents. The overall service is often described as excellent, with consumers appreciating the straightforward enrollment process and the clear policy options. However, some people were dissatisfied with the pricing, mentioning discrepancies between online quotes and final costs, unexpected fees, or significant premium increases. A few other people also felt that the service was poor, citing long wait times, rude staff, or issues with administrative errors leading to additional charges.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and professional agents... See more

Price

People report ambiguous experiences with price. Many customers express frustration with unexpected price... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a few issues with my initial policy. Antonio did everything he could to ensure I was able to get cover for my vehicle taking my circumstances into consideration. Much recommended

Company replied

Rated 4 out of 5 stars

The operator on the phone was nice ,but I had to pay more on the phone than the original online quote

Company replied

Rated 5 out of 5 stars

Spoke to Evan, when I didn’t understand something he broke it down with a perfect analogy, he was very patient and very understanding, did everything in his power to ensure I had a good experience. To... See more

Company replied

Rated 5 out of 5 stars

Leo did a great job organising my insurance renewal. He was able to call at a time to suit me, which was organised by email, so I wasn’t harassed by phone calls throughout the day. He was very efficie... See more

Company replied

Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Home Insurance Agency
  5. Legal Expenses Insurance Company
  6. Motorcycle Insurance Agency

Written by the company

U Drive Cover specialises in insurance for performance cars, imported cars, drivers with penalty points and more. Call now for a quote

Contact info

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Why not see if we can save you money on your car insurance.

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Dislike the amount of time on the phone…

Dislike the amount of time on the phone with the company, 1 phone call 20 minutes long going through all the information that I had already provided online and another phone call over 15 minutes after they validated the information that I had provided.
All completely unnecessary and a waste of my time.
Also they said that I can’t cancel the automatic renewal until I get a renewal quote from them for next year’s insurance! I hate automatic renewals!!!

30 April 2026
Unprompted review
Rated 2 out of 5 stars

After the original quotation was paid…

After the original quotation was paid for you then have to ring up for verification. this is confirming your original information exactly verbally, taking 1hr and 2 min.
Then you need the underwriters to verify.
With me they said that the insurance company criteria wasnt met, but had an alternative which with my add on was an additional £ 50 approx. at this time i needed to get cover and losing the will to live.
There is no secure payment method.
eventually you get the T & Cs.
Then you get an email 24 hrs later with the policy details link to the website.
Plus wait for it another asking for more information.
im at that stage now.

29 April 2026

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