Lisa talked me through the uCheck web site application form in a clear and concise way. Clearly she knows the system well, very competently pointing me to areas on each page needed for the applicatio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Made contact with UCheck to query my application. Jean was incredibly helpful, professional and very quick in responding. Made what could have been a stressful process very easy to progress. Jean... See more
I needed to get in touch with UCheck about a refund to my account and 🌷 Jean 🌷got back to me less than an hour after I sent the request to tell me the money had been refunded and would be back on my... See more
Ceri was outstanding In a world where you are constantly coming up against issues with software, Ceri had the patience of a saint with me today and I was able to get everything sorted this morning. N... See more
Company details
Written by the company
uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 80,000 Organisations currently registered and benefitting from the uCheck service.
Contact info
Aperture, Pynes Hill, Exeter, EX2 5AZ , Exeter, United Kingdom
- 0330 113 33 33
- help@ucheck.co.uk
- www.ucheck.co.uk
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Katie explained everything that I…
Katie explained everything that I needed to know.she was so helpful.
28 May 2026
Unprompted review
Katie-Rose was super helpful
Katie-Rose was super helpful with my query today. She was pro-active in investigating what the situation was and putting it right before I'd even had a chance to ask! Couldn't be better
28 May 2026
Unprompted review
Excellent Service - Fast Action
Excellent Service - Raised a query and it was sorted and expedited immediately by Jenna who updated our account and enabled us to react to one of our clients requests.
27 May 2026
Unprompted review
Martin was a legend
Martin was a legend. Answered my queries, plural, and was polite and professional 🤩
27 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Very easy to get to the solution i…
Very easy to get to the solution i needed - Thank you Katie Rose
27 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
CHAR was amazing and helped support and…
CHAR was amazing and helped support and solve my query
26 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
their support is the best
21 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Great Service
Service received from Nick was top notch! He was quick to help, knowledgeable and friendly. My issue couldn't be resolved easily as there was some system functionality lacking, but an alternative route was offered. Not Nick's fault so I am keeping 5 stars, but might be worth looking into this to avoid in future.... Number of characters should match what is allowed on ID documents.....
22 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Enhanced DBS check
Very helpful team members, Sharna was able to help me through the process of an enhanced DBS check, prompt and easy to follow responses.
22 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Spoke to Katie through the online chat
Spoke to Katie through the online chat, she was really helpful and resolved my query very quickly
22 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
It's very good they answer very quickly…
It's very good they answer very quickly and in simple way to understand. Nick prove the excellent service guide me even further then I ask about . Thanks
21 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Extremely helpful customer support
Debra was extremely helpful. She answered all of my questions and clarified when I didn't understand. I was able to know exactly what I needed to do after my conversation with her.
21 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Quick and efficient service
Quick and efficient service. Jan and Nick were great!
21 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Assistance requested
I requested some support, and Jan was incredibly helpful. Delivering exactly what I needed promptly and with great professionalism.
21 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
My review on uCheck live chat line.
Sharna on the live chat was really helpful and timely with answering my queries, she is an amazing asset to the customer support team and deserves an amazing shoutout and recognition
21 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Great service
Really good, efficient business. Good responses. I had a great experience with this business. They are highly efficient and always respond promptly to inquiries. Their customer service team is knowledgeable and friendly, making the entire process smooth and hassle-free. I appreciate their attention to detail and commitment to meeting customer needs. I would definitely recommend them to anyone looking for reliable and effective service!
20 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
The issue was linked to an error made…
The issue was linked to an error made by uCheck when allocating funds to an online wallet.
After a lengthy session on the online chat, I was asked to send an email to their finance department. At that point, I asked to be put through to a supervisor.
Ben did listen to the issue, take on board that it was caused by an error on their part and work to correct it. He also agreed to a suggestion we made to avoid such errors occurring again.
I have given only 3 stars because it took well over an hour of my working day to sort out. However, it would have been much lower if I hadn't encountered a positive and helpful approach which did lead to a solution.
18 May 2026
Unprompted review
Reply from uCheck
Good Afternoon Sue,
Thank you for your review.
I am pleased that we were able to resolve this for you, and I apologise again for the initial error.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Great Service
My email enquiry was answered within minutes of sending by Jan, who responded and sorted with no problem fairly instantly
20 May 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.