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For all your car needs including repairs, MOT and servicing, book online with Tyreshops your independent, local garages in Hedge End and Whiteley.
Herald Road, SO30 2JW, Southampton, United Kingdom
Visited the Whiteley branch with my wife's car to check tracking. The front reception couldn't have been more helpful and on collection a full explanation and no charge😊 as no adjustment needed. We will continue to use and recommend them.
I've used this garage before and all was good.....but then nothing went wrong those times.
Had 4 tyres replaced here after hitting a pot hole. 2 were replaced as one had burst (and I always replace both on the same axel), 2 more were replaced because there was a vibration felt through the car and Tyreshops told me I needed two new tyres. It didn't fix the vibration, so I took it back a few days later. This time they told me a wheel was buckled. Upon asking how they managed to balance the wheel if it was buckled, they stated "it's obviously been buckled since we last saw it"! Think I would have noticed hitting another pothole!!
Have to ask myself did I really need that second set of tyres?
I've since seen the inner rim of the wheel and when removed it's obvious that it has been buckled; my 8 yr old even spotted it in an instant. Shame the Tyreshop managed to miss it as it's clear that this is the primary cause of the vibration. I have now taken it to a wheel specialist to see if it can be repaired and upon removing the wheel they stated that it wasn't correctly balanced.
I have complained to Tyreshop via email and their own 'customer satisfaction' email ......no response. Nothing.
Wasn't looking for anything other than an apology, a simple "terribly sorry our mistake, we missed it". But they can't even bring themselves to do that. Although still concerned how they balanced the wheel with such a buckle on it.....perhaps they didn't, which is why the other shop said it wasn't balanced properly...?
As I say, this place is great if all goes well but clearly, they have no idea how to deal with customers when it goes wrong; instead lapsing back into the disreputable type of business so many in the motor industry are trying to distance themselves from.
BUYER BEWARE! - I’ll be sticking to ProTyre in future!
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