From the very first engagement Mark Hammond at TW White in Bookham was the consummate professional. Friendly, easy to talk to, and clearly experienced, he made the decision to go ahead with the sale... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I went to T W White to arrange a lease car. The sales staff were excellent. The contract and options were fully explained and all my questions were answered by a knowledgeable (and patient) agent. A s... See more
Company replied
Brought my KIA to T W White & Sons in Byfleet on a number of occasions. These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs. They... See more
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These guys went above and beyond. Due to factors beyond anyone’s control the delay for my new car was shortened to the earliest time possible. Above and beyond. Literally. The staff at Mazda on my... See more
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Company details
Information provided by various external sources
Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons
Contact info
Barnett Wood Lane, KT22 7DG, Leatherhead, United Kingdom
- www.twwhiteandsons.co.uk
4.9
Excellent
433 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The staff are welcoming with a smile…
The staff are welcoming with a smile and have the patience. They gave me all the alternatives and allowed me to choose what I needed. All my questions were answered. Big up to Daniel Barron, he has always done a great job👏🏾as this was the second encounter I met him, even with my first car he assisted me. I was offered refreshments.
8 August 2026
Great experience
Great experience. Very friendly, professional and helpful team. Everything was smooth.Highly recommended!
17 September 2026
Very good customer service and they…
Very good customer service and they explain what is stated on the service report.
17 August 2026
Very Friendly and went extra mile to…
Very Friendly and went extra mile to sort the issue with my car
19 August 2026
Test drive was great experiece. Sold.
Went thriugh the car spec clearly
Adised on all the potential add on benefits
Let us take car for a drive alone. So much better!
Arranged purchse and handover quickly and smoothly.
Very friendly staff. Thank you Robert. Very happy customer
17 September 2026
Fantastic car purchasing experience…
Fantastic car purchasing experience which is a rare thing these days.
Very helpful friendly staff which made the process so easy and a joy.
17 September 2026
Polite and friendly staff
Polite and friendly staff, comfortable waiting area and a clean car returned.
10 September 2026
Harry is such a professional and has a…
Harry is such a professional and has a very pleasant manner. The lads in service are always very helpful. All a credit to the company
10 September 2026
Great garage been using for years
Great staff, always very communicative and clear about work being done and costs.
10 September 2026
Issue with car bonnet which took the…
Issue with car bonnet which took the excitement away from the new car.
17 September 2026
Reply from T W White & Sons
John, we're sorry that this was your experience when purchasing from us. It was a small dent that neither you nor our team noticed at test drive or handover. Although this has since been rectified to your satisfaction, we do understand how this made you feel.
Great service when purchasing my Mazda…
Great service when purchasing my Mazda CX5, by bringing it to a branch closer to me. Lovely car and good buying experience.
12 August 2026
Reply from T W White & Sons
Andy, we're pleased you had a great buying experience with us. TW Whites do have 3 Mazda showroom sites across the south-east so we were happy that in this instance we could make the sale more convenient for you.
Professional garage with reasonable…
Professional byfleet garage with reasonable prices.
20 August 2026
Reply from T W White & Sons
Neil, we appreciate your positive review about your recent experience with our Byfleet service team, thank you.
I have no problem with the actual…
I have no problem with the actual service, However as part of the service im supposed to have the car washed and cleaned,after taking it back to be cleaned for the second time, I still ended up having to pay to get it cleaned elsewhere.
10 September 2026
Reply from T W White & Sons
Gary, we're sorry you had this experience of our complimentary wash and vac following your service. It had been noted and steps have since been taken to improve the issue. We do appreciate all feedback.
Good customer service
Good customer service, listened to my questions and concerns when my car was serviced
24 August 2026
Reply from T W White & Sons
Deborah, we're glad that you found our servicing team to be supportive and responsive. We look forward to seeing you again in the future.
As usual the service was done well
As usual the service was done well, the staff were friendly and helpful and everything was on schedule. I am happy using T W White & Sons, Orpingto
10 September 2026
Reply from T W White & Sons
Alan, as a customer of our for many years, we're delighted that you remain pleased with the level of service received from our team. Thank you for the feedback.
Very pleased and Harvey was excellent
Harvey in sales was excellent, thoroughly professional, quick to respond to queries and easy to deal with. It is the first time I have owned a Mazda and so far I am very pleased with my decision to purchase the used CX-30 from TW White & Sons.
20 July 2026
Reply from T W White & Sons
Tim, we're delighted to read your wonderful review of our Weybridge Mazda showroom team, and very much hope this may be your first Mazda of many.
Brilliant and efficient
Brilliant and efficient, only waited 3 weeks for new car. Couldn't be happier
3 September 2026
Reply from T W White & Sons
Lacey, thank you for those kind words regarding our Bookham Mazda showroom team. If you have any further questions please give us a call. We're always happy to help.
Excellent service
Excellent service. Efficient, knowledgeable and friendly - guess it helps having a brilliant product too!
10 September 2026
Reply from T W White & Sons
John, thank you for taking the time to let our Suzuki servicing team know how they did. We hope to see you again in the future.
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