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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, most reviewers were let down by their experience overall. People frequently complained about sudden unjustified account suspensions, automated moderation issues, and the complete lack of helpful customer support or reliable human assistance. Consumers also mentioned that the interface feels uncomfortable and the platform is heavily filled with toxic comments and random content. Some reviewers were happy with the platform, noting that it remains a very useful tool for following real-time breaking news and important global conversations. They truly appreciated how easy it is to connect with people from different backgrounds and share their personal thoughts instantly.

What people talk about most

User experience

Reviewers highlight negative aspects of user experience, pointing out that the platform is a dysfunctional,... See more

Customer service

Customers reported strong dissatisfaction and frustration regarding customer service, highlighting a complete... See more

Website

Customers consistently note negative experiences with website, describing frustration over account... See more

Application

Users describe negative interactions with application, citing a completely nonfunctional design that locks... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Now known as X, this company has no customer support worthy of its name, even for paying users. There are forms available, but while support answers once or twice, they often just copy and paste somet... See more

Rated 1 out of 5 stars

Like many socail media companies as it is known as X now from twitter its the worse place to be on... nothing but abuse bullying and trolls when you reported them nothing gets done apart from you bein... See more

Rated 1 out of 5 stars

Literally can't use Twitter at all in any useful manner without an account. You can see specific tweets if you can find links to them, but you can't read replies or retweets. Browsing post history is... See more

Rated 1 out of 5 stars

I left X/Twitter 8 months ago because I got fed up with their human verification/count the rocks bulls**t. Tried logging in a few days ago and was told my account is "suspended " - can read only.... See more


Company details

  1. Social Media Agency
  2. also in
  3. Media Company

Information provided by various external sources

Twitter is without a doubt the best way to share and discover what is happening right now.


Contact info

1.2

Bad

TrustScore 1 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(2,518)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never again means never again

I joined the app before Husk bought it and it went downhill after. Recently I deactivated my account because no matter how good or bad the app is, that was no Roman salute.. unacceptable.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst property management company-Resortica Hawaii…

This is the worst property management Company we have ever used. We rented in kulani on Kona. The place was filthy. The floors and carpets were turning our socks and feet black. Then venomous centipedes showed up which scared the crap out of us. If bitten by one you can land in the hospital. Then a mouse ran behind the couch. They obviously do no inspect the properties before the next guests come in. We paid $10k for a 10 day stay. This was absolutely unacceptable. They have not offered any reimbursement. DO NOT RENT FROM THIS COMPANY.
They tried to invade our privacy by saying they would come in and clean and do pest control. All the things that should have been done before our arrival. I said noone will be in here if we are not here and I am not taking up my vacation time waiting for you to clean. When it should have already been cleaned. They are scammers! Money grabbers

17 December 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience with X (Twitter)

Terrible experience with X (Twitter). They suspended my account without a valid reason and refused to refund my money. I paid for their services, and now they’ve taken my money without delivering what I paid for. Customer support was unhelpful, offering no real solutions. Feels like a scam. Avoid spending money on this platform!

8 February 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely useless site

Absolutely useless site. Won’t let me get into an old account, deactivate an account or even create a new account with an unused email address. No way of contacting them either worst customer service I’ve ever dealt with

7 February 2025
Unprompted review
Rated 1 out of 5 stars

I am a premium use of X and my account is @xrporfavor

I am a premium user of X and my account is suspended.. i am not aware of anything I've done wrong! I pay a lot of money for a blue checkmark and wrote multiple appeals.. i'dont even get a reply or a reason to why or what. Or how to prevent it!! It's so customer unfriendly! Free my account @xrporfavor

4 February 2025
Unprompted review
Rated 1 out of 5 stars

This Microblogging Site is a Joke, a Nightmare!!!

Twitter i used to love in my past years is now becoming Corporate Dystopia... let's start off with the Biggest Problem: XXX bots with Malicious Links and OnlyFans Accounts!!! They are liking my posts as the First Likes & sneakingly Following Me for NO REASON!!!(Very Annoying and Why they're the Plague... a Viral Infection. a Parasite that didn't go away easy) also, the Customer Service is a Nightmare. also, the Appeals are taking forever or it may be a joke for some reason. My Old Account was Suspended back in 4/6/2023. Overall, Elon Musk since He Bought Twitter just destroyed the Blue Bird and it becomes Hot Garbage!!! Also, Speaking of Premium & Blue Tick... absolutely Useless!(but also, expand Character Limit on posts when it should've not be a Premium Feature)Just move to BETTER microblogging sites(especially Decentralized ones) like Mastodon & BlueSky(also, Stay Away from Facebook, you may get annoyed by Messenger App)

0/10!!! AN ABOMINATION OF A SITE... NEVER COME BACK TO TWITTER X AGAIN!!! IF THIS HAS ZERO STARS, THAT'LL MAKE SENSE!!!

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Worst app I ever downloaded it is…

Worst app I ever downloaded it is sketchy and is apparently called X now? Elon musk brought it and ruined it even more it lags all the time.DO NOT VISIT THE APP just to save you from the disappointment.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Worst Microblogging Site Ever!!!

Since Elon Musk bought and owned Twitter... this site i used to love now become the very thing i HATE. My Like Feed and Followers is plagued by XXX Bots(hot women with scam links) and OnlyFans Wannabees!!! also, the quality Control is terrible. This is why i started moving to BlueSky and that's way better than this piece of scum site. Elon Musk is corrupt and a liar!!!

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Subscribers Beware!

One of the best things to happen to me todsy was to realize my X account has been locked forever by the evil powers that be whose social media platform depends on Satan aka “the prince of the air” & airwaves. Now, Christian soldiers, get a load of this. I was clued into this blessing today when I tried to post the answer to Elon’s IQ Test ( which is 12) & couldn’t get my post to go thru. So, I contacted the ungodly Help Center where I learned my account had been forever locked due to rules violation. I clicked on appeal & proceeded to let Satan & his henchmen at X have it in the name of Jesus because I serve Him not them!
In closing, not only was there something rotten in Denmark according to Shakespeare, but there’s also something rotten at X formerly known as Twitter. Grade X earned today is a big fat F!
Q

14 January 2025
Unprompted review
Rated 1 out of 5 stars

X formerly Twitter is a failure & disappointment

Where is the X platform on here. I’ll leave it here for now. It’s no longer Twitter! X has become a major failure & disappointment to say the least. It’s pretty clear that the latest move to use algorithm programming to combat ‘negativity’ on the platform is just a way to control any negative criticism of X or him. X is ineffective in so many ways. This is manipulative social algorithmic programming to control people & it’s ridiculous. Free speech not guaranteed reach - well it isn’t free & the reach part is not guaranteed definitely because anything I posted on my profile apart from my pinned post, there was 0 traction even though I had about 5,500 followers which was clear they had done something with the algos.. it took a year to build another 1,000 followers, I called Elon out & it went back up to 6,500 followers then 2 days later back down by a 1000. Clearly playing with your follower account. It is pretty clear they use algorithm control to help their narratives. The reason they say not guaranteed reach is for information control, so X decides who is visible & who isn’t to help control public perception. I put in complaints to their ‘customer service’, which is a bot service only. None of the complaints were dealt with properly & had me around a loop. I still was left with a non satisfactory service. There should be a proper customer service & escalation service. I often gave feedback but you just get ignored. It’s a disgrace. Only 10% of the app works for me. Their monetisation is impossible to attain if they keep you hidden & for some reason their method of paying you was not available in my area….. clearly preventing me from being monetised. Some accounts have great visibility over others & nothing is explained to you why. I see the same high influencers on my feed, even though I didn’t ask to have them there…. X is not transparent. To say this is a free speech/truth platform is hypocritical considering the algo tactics used. Many people have started cancelling their subscriptions to X due to what is being seen. The division created between non payers & payers by Elon altering who can communicate with him ie only paying subscribers is a way to create division. Some people can’t afford it. So that is some of what I say are problems with X. If people can’t be honest about their experience on the app, then they need to leave actually reviews outside the app of their true experiences, because sooner or later this will affect the reputation of X. The negative situations in the world are negative mostly and need to be talked about. X you need to do better. Majority are focusing on finding other ways for expression / other platforms. This is not a quality service at all.

5 January 2025
Unprompted review
Rated 1 out of 5 stars

Musk & Co. a Desaster

A so called Brilliant Brain obviously lost the Reality, just like Zuckerberg. Earning to much, selling for too much.....Result "RUBBISH". I really hope, people would just leave this idiotical Platform - which will never happen.

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing Turn for a Once-Great Platform

Twitter (now X) used to be a vibrant platform fostering free speech and meaningful conversations. Unfortunately, under Elon Musk’s leadership, the platform has taken a troubling turn. By openly supporting a fascistoid presidential candidate and promoting outdated nationalist parties abroad, Musk has steered X into the realm of right-wing nationalism.

This shift has made the platform nearly unusable. Constructive discussions have been replaced by toxic polarization, which now seems to be the primary currency on the network—unless, of course, you’re just there for cute animal pictures.

To make matters worse, blue checkmarks, once a symbol of verified credibility, are now mainly associated with payers and right-wing voices, creating an unwelcoming environment for diverse perspectives.

As a result, I can no longer support X. I’ve found Mastodon to be a fantastic alternative, along with other decentralized networks like Bluesky. These platforms offer spaces for genuine conversations

Goodbye, Twitter. You’ve lost your way.

3 January 2025
Unprompted review
Rated 1 out of 5 stars

Zero!

If I could rate this app a zero, I would. The platform wouldn’t even let me through with selfie verification—like, what’s the deal with that? Total nonsense. I’m done even trying to sign up for this thing

29 December 2024
Unprompted review
Rated 1 out of 5 stars

I would leave 0 stars

I would leave 0 stars. The platform is flooded with right wing creators, hate speach, bots and unregulated misinformation. I have been subject to the most horrendous things said about me and my family. It is a platform for anyone with an axe to grind at marginalised people.over run with bots. They claim it's a platform for free speech. But had a past review removed for stating facts they did not like. Freedom of speech only applies to certain people.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

X is the best

After the endless censorship and bans on Twitter, Facebook and all the other major platforms, it´s really nice to have at least one mainstream platform where you can actually say what you mean and not have to think extra hard about if it´s allowed or not. If you just follow the law of the land, you´re good. People who say X is full of hate and misinformation, obviously don´t ever venture outside their bubbles on Facebook or BlueSky or wherever. I´ve seen so much misinformation and blatant hatred on Facebook and BlueSky and reported a ton of it, without any action being taken by the platforms. An example is the endless scam advertisements on Facebook, it´s never ending. Fake companies, with fake names and fake adresses, selling fake things with fake reviews. Facebook doesn´t care because (I guess) these "companies" are paying for the ads. SoMe is a cesspool of bullshit anyways and X is absolutely no worse or better in that regard. X allows sarcastic jokes and dark humor, while BlueSky and Facebook will punish you for having what was considered normal humor only a few years ago.

20 December 2024
Unprompted review

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