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Review summary

Created with AI, based on recent reviews

Evaluating 1,058 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique light-filled items, finding them to be perfect gifts and enjoying their aesthetic appeal. Some found the products to be well-made, solid, and looking more expensive than their actual cost, with some lights working effectively and lasting a long time. Reviewers also noted that some items arrived in perfect condition, despite initial concerns about their delicate nature. However, a significant number of people were dissatisfied with the product quality, often describing items as cheap, flimsy, and not matching the website's pictures. There were also frequent complaints about delivery times, with many experiencing long waits and a lack of shipping information or confirmation emails. Additionally, some customers felt the products were overpriced for their actual quality and had issues with items arriving broken or not working correctly.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant disappointment regarding... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant disappointment,... See more

Order

Customers had ambiguous experiences with order, with some reporting positive aspects like quick responses to... See more

Price

Reviewers highlight negative aspects of price, with many expressing disappointment over the perceived low... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast delivery,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Outdoor Lights weren't the same as the photograph but still pretty! The indoor Dandelions aren't just switch on and off, you have to keep pressing the switch to get to the 'on' which is somewhat i... See more

Rated 3 out of 5 stars

I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more

Rated 3 out of 5 stars

The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.

Company replied

Rated 4 out of 5 stars

As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n no... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com


Contact info

3.0

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

just makes everything feel warmer

I don't usually write reviews but I felt like I had to for this one. The lights have completely changed the atmosphere in my living room. I turn them on every evening and it just feels so much more peaceful in there.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother- Starlit starburst lights

Got 2 Starlit starburst solar lights. Very poor plastic construction. Received with all the wires folded over... Flimsy metal wires that are impossible to place into the shape they show on the advertisement. Tried for 15 minutes but it just looks like droopy mess. Not at all what was advertised. Don't be fooled by the pictures. Waste of money.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

What they advertise is not what you receive

What I saw in photo format is not what I received. A skinny box with lights at the end of copper wires that somehow I’m supposed to magically form into the appearance of what you advertised. Be honest with your consumers and show them EXACTLY what they’ll be getting. Do better.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Christmas Tree

We ordered the Christmas tree, what arrived was NOTHING LIKE THE ADVERT.

When contacting customer services they advised they used special lights for photography , which would explain the differences . No amount of special lighting could make what I received look good.

The star on the top of the tree had 5 not 7 points the colours were totally wrong the lights on the advertised tree there were circa 33 on mine 17! There were details missing, quality was horrendous.

On contacting CS they said I can return for full refund but to do that would have cost a lot as it’s going back to Australia, was offered a 50% refund , which I took, but honestly these trees not worth £2.99 let alone the sale price of £29.99!

Please avoid buying the twinkling Christmas tree!!

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Bought Blissful Dandelion lights

Bought Blissful Dandelion lights - arrived but not item advertised on website! Cheap / poor quality.
Wished I looked into this company properly!
Appears an ethical company, but when challenge poor customer care, only offer 50% refund/ or full refund but you have to pay shipping/ or full value voucher to spend on something else on their website!!
Sadly it appears a lot of people have been caught out by this company- beware!
Im going to report them Trading Standards as they target UK buyers 🤞

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Product

Very disappointed to say the least!! Ordered 10. The light generated is no where near the advertised pictures. It’s deceptive and misleading. Additionally, all factual negative comments are deleted from their Facebook advertisements. Customers therefore making their purchases as a result of imbalanced reviews

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered the ceramic Christmas trees…

Ordered the ceramic Christmas trees which were absolutely terrible poor shoddy product save your money and don’t bother at least with Temu you know what your getting and I’ve had much better from them at a fraction of the cost

22 April 2026
Unprompted review
Rated 5 out of 5 stars

We love our twinkling tree

We love our twinkling tree! I placed it in front of a window so that at night, we see both the tree and its beautiful reflection. We find it well made and it arrived in a timely manner.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Had a small issue with my olive branch…

Had a small issue with my olive branch order, one section wasn't lighting up. Contacted TwinklingTree and honestly expected to wait days. They got back to me within the hour, walked me through a quick fix, and when that didn't work they sent a replacement right away. That kind of response is really hard to find. Great product, even better service.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful product

I received my order today and was absolutely disgusted. All 4 of the Blissful Bright Dandelion florets, whilst very delicate, were just squashed into a packing box and completely disheveled, to the point where they can’t be fixed. Additionally, where the floret attaches to the stem the shaft is broken and won’t stay in place. These things are so expensive and of such poor quality that they look like they’ve been bought at a $2 shop. DO NOT BUY THEM

22 April 2026
Unprompted review
Rated 2 out of 5 stars

The order never arrived and having…

The order never arrived and having couriers that don’t have tracking or any kind of information or photographs to prove delivery is ridiculous in 2026. I did get a replacement but it was not really worth the money or the trouble. Don’t use PayPal to order. They will always side with the seller without looking into your complaint.

3 February 2026
Unprompted review

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