Twilio Reviews 

Have been trying to get support on a rejected A2P brand campaign for THREE months. Their customer service makes suggestions that don't align with the rejected errors. The interface is not user friendly and it's extremely difficult to find the settings they're suggesting you make. I've asked to speak to someone on the phone and they refuse to have someone call me whilst offering no actual help. Take your money elsewhere, this business feels scammy.

Garbage service. Twilio suspended my account out of nowhere.

By far the most user unfriendly service. A nightmare to do anything....
I strongly recommend to find alternative providers.

very bad. can not set up the api/otp or whatever. you keep getting charges for overused their system that not even set up.

be careful ：don't give them your IC.

One of their Suppor Specialist named Ankit underhandedly cancelled my "Free Forever" Sendgrid account. He did this so that I would be forced onto their paid plans, since Sendgrid no longer offers any free or limmited email service. I was strictly using Sendgrid for appication testing. In addition to 'yanking' my account, he disabled my username and credentials too, which effectively cut me off from any recourse or complaint path. No login, no support history, no escalation.

I'm learning more about Twilio's tactics to hurt existing customers. Since they discontinued their free tier, the cleanest way to migrate their legacy free users to paid plans is exactly that: cancel the old account, forcing you to create a new one where the free option no longer exists. That's pretty bad.

Just signed up for an account to try to use them in my software.

Apparently using a VPN while signing up triggers their fraud department. Why?

Then they they ask you for a TON of information as you were signing up for some incubator or business accelerator, as if they need to approve the validity of your business idea to let you use their software.

It just seems like a way to collect data on the type of business trying to use their services. SCAM!

If you're lucky enough to read this before signing up, find another service.

Horrible worst nightmare ever
the A2P Campaign registration keep rejected for unknown reasons and when you reach out to support they give you another reason and when you ask on how to fix, no one answer it's been over a month
STAY AWAY FORM THEM
what a shame, strong functions great implementation BUT they support is none exists and the help is not there at all, horrible

Please join me to the list of unsatisfied defrauded customers in the reviews reported. They should shut down these thieves. Zero customer support.

Hard to deal with and keep asking documents that do not even exist.

Extremely disappointing support experience. I added $20 credit to my account on March 18 2026 without using any services. I raised refund request via support ticket #25705020 and followed up 4 times over 5 days with absolutely zero response. This is unacceptable for a paying customer. Avoid Twilio if you expect basic customer support.

paid for Twilio services, but after more than three months, I still cannot use the platform as intended.

My campaign keeps getting rejected over and over again. Each time, a new reason is provided, even after I carefully follow all the previous instructions and make the required changes. There is no clear, consistent guidance, and the requirements seem to change constantly.

This process has been extremely frustrating and time-consuming. Instead of helping businesses get up and running, it feels like Twilio is creating unnecessary barriers.

At this point, I’ve spent both money and a significant amount of time, with zero results.

I cannot recommend Twilio based on this experience.

I have a brand new account from outside the US. After my account was fully verified, we went for the A2P verification. My account was suddenly suspended for fraud. I send them a dozen of emails, but nobody replies at all (6 days ago). I cannot call them, I cannot chat with them. We opened a new account and had the AI "help bot" saying it escalated my case, but nobody ever came back. If I would have known the bad reviews before we started, I would have never chosen Twilio in the first place.

I attempted to register an A2P 10DLC campaign for a system alerting use case and encountered repeated rejections with error 30909 (CTA verification) across multiple submissions.

Each rejection provided the same generic explanation about “issues verifying the call to action,” but no specific detail on what actually failed. I updated the CTA language, disclosures, and sample messages multiple times based on the documentation, yet the campaign continued to be rejected.

There is no clear standard for what constitutes acceptable opt-in verification for internal or configuration-based alerting systems. Without concrete guidance or reviewer feedback, the process becomes trial-and-error with no clear path to resolution.

The vetting fee is non-refundable, even when rejections are tied to vague or unverifiable requirements.

This creates a loop where developers repeatedly submit compliant updates but are unable to complete registration due to lack of transparency in the review process.

The company they use for identity verification called (Persona) has massive privacy issues surrounding it. They are very sketchy and are known to sell your data to governments and otherwise. I really want to use Twilio for my internal apps but i refuse to provide my id to these unaccountable third parties and its a shame

Oh my God, the company set up is practically a scam, they want you to pay to set up an account get everything all set up and as soon as you actually try to use what you've set up and paid for already, they tell you that you have to go through a registration where you have to declare yourself an entity and all that because of US law, that should be something that is disclosed even before you make a single payment but instead they scam you out of $20, they are negligent, dangerous, and should be shut down.

Nothing worked in the flow. They forced me to pay even before I could test their product. In the end I couldn t even use my whapp business account so I made the payment for nothing.

This damn company don't care about anybody. I keep asking myself, which business treats its customers this way? They should close down the business since they clearly are not ready for business.
I threatened to give them a negative review, but they still didn't reply. I would have given them a negative rating if it were possible. Too bad an experience with them!

It's barely worth writing this review based on how many negative review are here 🤷‍♂️. I created my Twilio account in 2010 back in the days of RailsRumble (something that will mean something only a few).

I used it on and off for projects for years, but eventually wound up the projects using Twilio. I tried a while back to use it for a few things only to find it too hard.

Fast forward to 2026, I'm building a new product that needs SMS and WhatsApp and so I log into my account only to find they've suspended it for being dormant. Not only that but the support is unhelpful, won't unsuspend it and insists that I must create a new account.

I did create a new account...with Vonage. Let's hope this business is successful and some Twilio sales rep comes calling.

Very disappointing experience with SendGrid.

For more than a year I have been paying $18 per month for a paid plan, but in reality I was still limited like a free account. I contacted support last year about this issue and their colleague assured me that everything was correctly configured and solved.

Now I discovered that this was never actually fixed. I have been paying the wrong plan the entire time because of incorrect guidance from their support team.

This caused problems for my business and wasted both time and money. Only after contacting support again did they explain that I was paying for the wrong product (Marketing Campaigns instead of Email API).

It is very frustrating to pay monthly for a service that you cannot properly use, especially when support tells you everything is fine.

Support quality and internal guidance clearly need improvement. Very disappointing service.

Couldn't even register an account as a developer. Tried few times. Firstly server returned 492 rate limit server errors. I didn't exceed any limits at all. Then both of my accounts were blocked. To unblock I need to provide full company brief. Are you crazy? I haven't even tried a service. Ridiculous.