Tweetfull has been excellent in helping us increase our engagement on X. Things become easier with their auto following and we have always got great weekly report, very impressive. I love the transpar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Their professional marketing approach when I first contacted them really impressed me. I knew they were on track and really understood what I needed. They helped me get more followers, and one thing I... See more
When I cancelled my subcripton these scammers still take money from me. They take 301kr every month for the last 3 months and I really need to get a refund
Dont sign up there, they destroy your whole x account and you will loos followers in hours! They reposted every shit on my account, in 2.5h hours i lost more than 400 followers! Cancel the subscrip... See more
Company replied
Company details
Information provided by various external sources
TweetFull is a Twitter automation bot that helps your marketing to get targeted traffic by auto liking, auto ReTweeting and auto Following Twitter users.
Contact info
United States
- www.tweetfull.com
2.8
Average
41 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company became a wonderful partner…
The company became a wonderful partner to have been with. I was in need of a social media agency that could help me to get traffic and engagement on my twitter account, and my friend referred Tweetfull to me. After few weeks of working with them, I really felt safer 'cos I didn't expect they would perform greatly. Moreover, they give me weekly reports, and I am happy to continue working with them.
17 October 2024
Thanks to Tweetfull they did a great…
Thanks to Tweetfull they did a great job. I was facing the issues of getting followers on my page and I met few companies that couldn't deliver what I needed but since I met Tweetfull, my page has been growing amazingly. The most interesting part is that they answer my question or messages within 24 hours. They really did a great job.
7 October 2024
Tweetful helped me to improve my page…
Tweetful helped me to improve my page traffic within 1 month, and I started seeing results on my Twitter page. Thanks to them for all they did for me, and I would really like to work with them anytime I need engagement on my other page.
7 October 2024
Stops working after a few weeks, Scamer team.
After a few weeks, the integration stopped working and the team could not get it to reconnect. Avoid this at all costs as the team will rob you of your money.
I have been back and forth with their support team who have not been able to fix the issue. What is worse that after they clearly admitted they couldn't fix the issue they would not issue a refund for the annual plan, instead opting to send me repetitive messages of how to fix the connection after they themselves could not fix it. I asked for a refund on the various occasions it was attempted to be reconnected but they ignored it.
This is a borderline scam, I would advise you to go to peer platforms there are plenty that are out there.
28 November 2023
Unprompted review
Reply from Tweetfull
Dear Chris,
I'm truly sorry to hear about the difficulties you've been experiencing with our service and the frustration it has caused. My name is Tom, and as your dedicated Customer Success Manager at TweetFull, I'm here to ensure we resolve this issue to your satisfaction.
Firstly, I want to acknowledge the challenges you've faced in reconnecting the service. We understand how crucial this integration is for your operations, and it's disappointing to hear that our previous attempts to assist have not been successful. I assure you, this is not the experience we want any of our customers to have.
To address this, I propose we schedule a one-on-one session at a time that's convenient for you. In this session, we'll go through the reconnection process step-by-step together. Our team has successfully assisted many customers through video guides and direct support, and I'm confident we can find a solution for your specific situation.
Regarding the issue of the refund, I genuinely apologize for any misunderstanding or inconvenience caused. While our policy typically doesn't allow refunds for annual plans, given the unique circumstances of your case, I would like to offer an extension of credit for the time lost due to these issues. This gesture is in recognition of the inconvenience you've experienced and our commitment to your satisfaction.
Please reply to this email or contact me directly at tom@tweetfull.com with a time that suits you for the one-on-one session. We are committed to making this right and restoring your faith in our service.
Looking forward to hearing from you and thank you for giving us the opportunity to rectify this situation.
Best regards,
Tom
Customer Success Manager, TweetFull
Continued to charge my card after cancelling
Tweetfull doesn’t have a cancellation button inside it, so you have to email their customer support to request to cancel. They replied to confirm they received my cancellation, yet charged me again 3 weeks later, and a month later after that. When I emailed again to request them to stop and refund those payments, they refuse to confirm cancellation. I had to issue a chargeback on my credit card. Beware.
Update: in response to their reply below, I just checked all their welcome emails and there are no instructions in them how to cancel. That is a lie. And there is no way inside the members area to cancel (other than submitting their cancellation request form which I did). That is a lie too. Nothing they’ve said in their response here is true, which makes me believe this is operating as an actual scam rather than it being a customer service mixup. Once they have your card details on file, good luck trying to get them to stop charging them! Asking me here to contact them via email is ironic given the many emails I’ve had back and forth with them since cancelling after they kept taking payments.
Update 2: in response to their updated response below, just to confirm I followed their cancellation process on May 24th which was to submit a cancellation request via their online form and they replied via email on May 25th confirming receipt: “We received notification of your subscription cancellation.” Trying to imply I didn’t cancel correctly is nonsense, particularly since they confirmed my cancellation (but subsequently charged me two more times).
15 July 2023
Unprompted review
Reply from Tweetfull
Dear Leanne,
We appreciate you taking the time to share your feedback on Trustpilot. I'm Tom, the Customer Success Manager at Tweetfull, and I'm genuinely sorry to hear about your experience. We understand that this situation must have been frustrating for you.
At Tweetfull, our goal is always to provide the highest level of service to our customers. We deeply regret that your interaction with us did not meet your expectations. We noted your desire to cancel your subscription and awaited your response regarding the reason for your decision so we could further assist you.
Our cancellation process is designed to be straightforward and transparent. Instructions for cancellation are provided in the welcome email upon subscribing, and they are readily accessible in the member's area. We try to emphasize these guidelines to ensure that each member experiences ease while managing their subscription.
However, we understand that these details can sometimes be missed, and we are always here to help whenever such situations arise. It's unfortunate that we couldn't resolve your issue sooner and that you felt the need to apply for a chargeback.
Given these circumstances, we'd really appreciate an opportunity to directly address your concerns and find a resolution that suits your needs. Please reach out to us at Tom@tweetfull.com, and we promise to expedite the process and work towards a resolution that leaves you satisfied.
Your feedback is essential to us, and we will use it to improve our communication and ensure prompt attention to every customer's needs. We genuinely hope to turn around your experience with Tweetfull and restore your confidence in our services.
Best regards,
Tom
Customer Success Manager
Tweetfull
Update:
Dear Leanne,
I'm sincerely sorry to hear about your experience. It seems we've missed the mark. I'll be sending you an email outlining the cancellation steps.
Furthermore, I'll ensure a prompt refund for any incorrect charges. Your feedback is crucial, and we're committed to improving our processes. My deepest apologies for the inconvenience.
Sincerely,
Tom
Customer Success Manager
refuse to give a refund even if you match the refund policy requirements.
didn't have enough features in the full version, and you can't even test most of them with the demo(which forces you to pay for the full version). Then when you don't like the full version, they do everything they can to lead you in circles so you can never get your refund processed. The only reason I bought this product was because they said they would respect refund requests within 2 week if the client wasn't happy.
The UI is ok, but for the price you barely get any customizability and and the customer service comes off as scammy and want to "schedule a call" to give me premium service, even though that isn't why I purchased the product. I purchased because the return policy seemed fair if I didn't like the product.
@Tom you have my email in your system, I just want the refund I don’t want to waste any more time in meetings or trying to use the product. I want you to honor your refund policy, not waste my time going in circles.
Reply 1:
@Tom
I’m leaving feedback right here for everyone to see. Stop leading your clients in circles when they ask for a refund. This is a huge red flag to anyone thinking about purchasing your product. Even with a 40% discount it was still extremely expensive. If you hadn’t had a “guaranteed refund” policy there is no way I would have paid for the product.
Reply 2:
Since I purchased the product through Amazon pay I was able to get a refund through Amazon. I would not purchase this product straight with credit card because Tweetful WILL NOT honor their return policy unless you go through Amazon pay and even then it is risky.
I recommend using Socinator because even though you host it yourself, it is only $50 a year and has way more features and isn’t nearly as limited as Tweetful.
Tweetful, get your act together.
2 June 2023
Unprompted review
Reply from Tweetfull
Subject: Reaching Out Regarding Your Recent Trustpilot Review
Dear Mack,
I hope this message finds you well. My name is Tom and I'm a Customer Support Manager at Tweetfull. I was disheartened to read your recent review on Trustpilot and understand that your experience with our product and refund policy has left you dissatisfied. I am deeply sorry for any inconvenience or frustration this may have caused you, and I'm reaching out to make things right.
Your feedback is extremely valuable to us and we always strive to make improvements based on our customers' experiences. As such, I would appreciate the opportunity to discuss your concerns in further detail to understand your issues more comprehensively, and most importantly, to rectify them.
Your comments about our refund policy and the feature limitations of our demo version have been noted. As a company, we believe in transparency, and it’s clear from your feedback that we need to revisit and possibly revise how we communicate about these aspects. I also understand your dissatisfaction with our customer service and I assure you, our intention is never to be perceived as "scammy". We truly value our customers and their experience with our product and services.
I would love to arrange a phone call or a video conference at your earliest convenience, not to upsell any premium services, but to genuinely listen to your grievances and find the best possible solution to your problems. I assure you, your satisfaction is our highest priority and I am committed to ensuring that you feel valued and heard.
Please let me know a suitable time and date for this conversation. You can send direct email to tom@tweetfull.com.
Again, my deepest apologies for the negative experiences you've had. I look forward to speaking with you and addressing your concerns.
As a small enterprise like ours, we were thrilled when you took advantage of our 40% discount and showed your trust in us by committing to a one-year plan without opting for a trial period.
We were eager to exceed your expectations, so it's disheartening to learn that you are considering cancellation without having a detailed conversation about your expectations and how we may have fallen short.
We believe in the value of communication and understanding the specific needs and expectations of our customers. This is why we are sincerely requesting your input, either through a phone call, a Zoom meeting, or a detailed email outlining your concerns. This will not only help us address your individual situation but also improve our offerings and service for all our customers.
Your feedback is of utmost importance to us, as it provides valuable insights into how we can improve and meet your needs better. We would truly appreciate your assistance in this matter.
Best regards,
Tom
Forces to pay: refused to cancel my trial!
Refused to cancel my trial, and no longer replies to get my refund.. Crazy!
I was forced to pay their subscription, and now they ignored my e-mails when I ask them for a refund...
17 April 2023
Unprompted review
Reply from Tweetfull
We did not receive any such request. No one with the name of Bobu ever worked with us in the recent times.
Twitter account temporarily suspended…
Twitter account temporarily suspended only a few hours I registered their service.
It was the first time I used a Twitter service.
Apparently too many follow/RT/Like.
Now that the account is suspended, it will be very difficult to reach people as Twitter flagged my account...
30 March 2023
Unprompted review
Reply from Tweetfull
Hi Boris, We've observed that your Twitter account is active and was recently created in December 2022.
For new accounts, it's crucial to gradually warm up and build a strong presence. We're here to assist you in optimizing your promotions to achieve steady growth.
Please let us know if we can help optimize your promotions for your new Twitter account.
scammy company
scammy company, the product is buggy and doesn't work, the support is useless, and they won't refund your money even though the product doesn't work, even after they admin it. It's a robbery - stay away!
31 January 2023
Unprompted review
Reply from Tweetfull
We've processed your refund request for the past six months, and the funds should be returning to your account soon. We're sorry to hear that you were having trouble with some of the features of our product during that time. We understand that it can be frustrating when something doesn't work as expected, and we want to make sure that we're doing everything we can to help.
We also noticed that your plan is still active, which suggests that there might have been some misunderstanding about the features or how to use them. If you'd like to discuss your plan or any specific features in more detail, please don't hesitate to contact our customer support team. We'd be happy to provide additional guidance and help you get the most out of our product.
Our goal is to provide a smooth and intuitive experience for all of our customers, and we appreciate any feedback that can help us achieve that. We hope that you'll give us another chance to better serve you in the future.
Thank you for giving our product a try, and we apologize for any inconvenience that you experienced.
I am pleased with number of quality…
I am pleased with number of quality followers from my niche.
11 November 2022
Just wasn't very self explanatory
Just wasn't very self explanatory, I didn't really try though. Just wanted something simple.
28 September 2022
Reply from Tweetfull
This is not a fair review. We have videos for every step. We have customer support team standing by to help you every step of the way. You are leaving 1 star review that you don't understand.
Complete scam
Customer service is completely uncooperative. They make you run in circles without ever offering solutions to problems you’re having. Complete scam.
29 August 2022
Unprompted review
Reply from Tweetfull
Hi Vinnie, We don’t find any ticket with the name you created this review. Can you please share your email address and the time window you worked with customer support. We’ll look into your problems immediately.
Good customer service
When I had a question during the trial period, someone from their customer service team worked with me via zoom and answered my questions and helped me configure my account. I also like the fact they are adding new features all the time.
21 August 2022
I have good experience using Tweetfull
I have good experience using Tweetfull. I am getting followers and I don’t have to do any work.
21 August 2022
This company is fake it has two…
This company is fake it has two websites, it says its based in USA but its really based in India.
The software got me banned from twitter account.
28 July 2022
Unprompted review
Reply from Tweetfull
We apologize for what happened to your Twitter account. We didn’t have any tickets from you. It would be helpful if you share more details, we could try to find the root cause of what happened.
They followed porn accounts
They followed porn accounts! I changed my Twitter username, and password, and canceled them. Still they sent me 16 emails after!
7 January 2022
Unprompted review
Reply from Tweetfull
We apologize for the inconvenience. Campaigns creations and customizations is under your control. We are here to help you with creating and adjusting the optimal campaign for your need.
Poor
Poor, continued to cancel and they kept taking payment.
Finally got cancelled after a lot of chasing in Jan-21 and then they took a annual payment in Nov-21. When I sent them all the conversations, they then renewed for a year from Nov-21 to Nov-22!!!
Waste of time using it and like pulling teeth to get a response or refund
18 November 2021
Unprompted review
Reply from Tweetfull
We apologize for the issues that you faced. Sometimes duplicate orders are getting created and due to page refresh and other technical glitches. That's causing all these inconveniences. Once again our sincere apologies.
Watch out: misleading/fake discounts
Watch out! The discounts are not applied and are misleiding. Check you invoices!
Support not responsive.
28 January 2021
Unprompted review
Reply from Tweetfull
We sincerely apologize. This is our transition period and few things went wrong.
Good service
Good service. It does its job. Recommended! Design should be improved. Not easy to set up at the beginning. 5 stars if you improve.
15 September 2018
Unprompted review
Reply from Tweetfull
We improved our design so much now. I hope you can give us a try again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.