TUTOROO Reviews 

1,521
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 211 reviews, most reviewers were somewhat happy with their experience overall. Many people find the platform user-friendly, appreciating the straightforward signup and onboarding processes, and the ease of connecting with suitable tutors and students. Reviewers frequently highlight positive interactions with staff and quick responses to queries, contributing to a professional and supportive environment. However, some customers noted significant issues with payment, including tutors not receiving promised fees for work or trial lessons, complicated processes, and incorrect charges. There are also reports of a lack of support or replies when payment problems arise, and unreliable tutors who ghosted lessons or were unavailable.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many praising the professionalism, responsiveness, and... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the platform as... See more

User experience

People report positive experiences with user experience, highlighting the platform's ease of use and... See more

Payment

Consumers find payment to be a frustrating experience, with many reporting significant delays in receiving... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great job of the support team, they are fast and efficientin, and in putting students and tutors in contact. On the other hand I think that giving four, one hour and a half, classes for free is is too... See more

Rated 4 out of 5 stars

I have met this instructor and we have agreed on a plan. But she said she was unwell for second lesson. We skipped it. Then she ghosted me for our 3rd lesson. Edit: Had multiple unpleasant experien... See more

Company replied

Rated 4 out of 5 stars

The great thing is, that the students come without me searching for them. Therefore it's a bit unpleasant, that I have to teach for two weeks for free, even though it's not certain that the student wi... See more

Rated 4 out of 5 stars

Tutoroo was instrumental in connecting my current student Dutch to me. I found the website a bit inflexible in that the lesson duration seems preset at 90 minutes which did not suit either of us. But... See more


Company details

  1. Private Tutor
  2. Language Course Provider
  3. Online Marketplace
  4. Tutoring Service

Information provided by various external sources

TUTOROO - Find the best language tutors near you, now.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,521)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM ALERT!!

SCAM ALERT!! BE AWERE!!
Very disapointed teacher here.
You are making the teachers work for free for 2 weeks promising to pay half of the money if the student doesnt wish to continue.
This never happens only empty promises and I havent received any money for the work done.
This will be a Police file made for fraud / scam.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Tutoroo is a scam.

This company is an absolute scam.
I was looking for a teacher in order to take lessons face to face, because I find that I learned better when it's face to face instead of online.

I signed up with this company, Tutoroo and they signed me up with a teacher without even asking her.
The teacher is unavailable and hence, I cannot start my lessons.

Yet this company refuses to refund my money and is ignoring my emails.

Be aware of this camp company.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

They don't refund their own mistakes.

They don't refund their own mistakes.

After one teacher couldn't finish the agreed 2 orientation lessons, Tutoroo has not been able to send another teacher for the agreed lesson. I have thus requested Tutoroo to pay me back 50% of the money that I had already paid. But they pretend that is 'not possible', they keep trying to connect me to random new teachers months later, while we've already went to a normal school. They seem to have a policy of just not paying back any money, while they never delivered the product that I paid for. In my opinion that equals stealing.

1 December 2025
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi David,

Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration this situation has caused.

We would like to clarify that, in line with our terms and conditions, refunds are not applicable as long as we are able to provide a suitable tutor on our platform. In your case, Mandarin tutors have remained available, and our Amsterdam team has continued to offer alternative tutor options to ensure the service could still be delivered as agreed.

We understand that your circumstances have since changed and that you decided to continue your learning elsewhere. Please note that you remain welcome to inform us of any specific tutor preference, and we will do our best to accommodate your choice.

We regret that this experience did not meet your expectations and assure you that there was no intention to cause inconvenience. Our Amsterdam team remains available to assist should you wish to continue using your existing credit.

Kind regards,
The TUTOROO Team
www.tutoroo.co

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

TUTUTROO IT'S A SCAM !!

This platform is a scam for many reasons. Beware!!

I used to teach on this platform, but they keep all the money I earned from the students.

I vividly suggest searching for tutors on another platform, they still owe me money and i will never see them.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Simply Fantastic!

Great tool for teachers as well as students. I have had many great students through Tutoroo who are still with me years later. Best tool by far!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Beware of this scam

Terrible company, absolute scammers! They very clearly write their own reviews on here, but look at Reddit and Google and you will see the truth. They work hard to delete genuine reviews on here, but I won't make it that easy for them.

Please beware of this before handing over sensitive information- such as your name, card details and so on.
1- They’re advertising tutors in your area that are not actually available. You will be forced to pay them before you can schedule in a session- only for the tutor to be unavailable and the company trying to force you into doing online sessions instead.
2- they KEEP all the money you pay them , they DON’T pay the tutors any commission for this!! This is exploitation at its finest. (read posts on reddit, google etc...!)

Please see online forums for more stories/details.

I’ve had a horrible experience with this scam of a company! And it seems like they’re getting lots of fake reviews on here (see the warning next to the name !!)

They are desperate for cash and wanted to keep my money, even though they could not provide the service that I had requested and that they had advertised!!!

I asked for a refund - since they were unable to provide the service I had paid for - and they refused to do so, claiming that I could choose online tutors - none of which were local (although their profiles claim to be!). I had to dispute this with my bank and WON. Then, they ATTEMPTED TO CHARGE MY CARD AND MY BANK HAD TO SEND ME A LETTER TO WARN ME THAT THEY WERE STILL TRYING TO UNLAWFULLY USE MY CARD WITHOUT CONSENT. I had to change my card. Never used their services.

They are unethical, awful people. I strongly advise you to google them - before you part with your money.

This is a genuine review and I will provide evidence to this. If they can give themselves fake 5* on here, I will give them a real 1*.

30 November 2024
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Sab,

Thank you for your feedback. We’re sorry to hear about your experience and would like to understand the situation better so we can assist you accordingly.

We sent a request for more information on 5th of November, but we haven't heard back. To help us locate your record and address your concern properly, could you please provide the following details:

Full Name:
Email address used in your account:
Location (City/Country):
Language:

Once we receive this information, we’ll be able to follow up with you promptly.

Looking forward to your response, and thank you for giving us the opportunity to assist you.

Best regards,
The TUTOROO Team
www.tutoroo.co

Rated 5 out of 5 stars

I spoke to Jona

I spoke to Jona, and had lovely experience. So professional, kind and helpful advices by her side. Such a pleasure to meet her.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Tutoroo is a great platform for both learners and tutors.

Tutoroo is a great platform for both language learners and tutors. Learners can easily find tutors who match their goals and learning style, while tutors gain access to a global pool of motivated students. The platform's simple, user-friendly system makes it easy to connect and build long-term learning partnerships.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Spreading Spanish through TUTOROO

Initially, I was not convinced about the system but honestly I have to say that the experience (it is the first that the company gives me a studente) was excellent. Hope to get more students to be able to expand my language (spanish) in NSW, particularly country side. I live in central coast, NSW and not everybody have access or the posibility to go to Syndey to learn.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Class

It was a great class with nice interaction and professional use of the Italian.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank Tutoroo's work

As been one of the Chinese language tutors in Sydney, I got a few students to be tutored in Sydney area under Tutoroo's great organisatioon. Well done Tutoroo's team!
Thanks from Lucy C

23 November 2025
Unprompted review

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