I saw Lucy at her stand at Burghley Horse Trials, she was very friendly and helpful, nothing was too much trouble. We emailed over a couple of images for her to use and the proof has come back within... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Turner and Walker is a specialised art studio dedicated to creating personalised pet portraits that capture the unique spirit of your beloved companions. Our team of talented artists works closely with you to craft high-quality, hand-painted artworks that serve as lasting tributes to your pets. Whether you’re commemorating a cherished pet or celebrating the joy they bring to your life, Turner and Walker is committed to delivering exceptional service and beautiful pieces that touch the heart. We understand the special bond between pets and their families, and we strive to honour that connection through our art.
Contact info
Barham House, DN22 7PX, Retford, United Kingdom
- info@turnerandwalker.co.uk
- www.turnerandwalker.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the second time I've purchased…
This is the second time I've purchased and I can't fault them. The detail and quality is second to none. We always get comments on our picture. Fantastic company
Great artwork!
We were totally confident in their work, very attentive to our requirements and the proof of the picture is outstanding. This is going to make a great gift for our grand baby puppy😊
They have owed us (a church charity)…
They have owed us (a church charity) over £300 for a stall they had at our winter craft fair last November. They never paid their invoice and are now ignoring all communications which have been sent numerous times to 3 different email addresses we can find for them. At least it looks like they reply to these reviews so here's hoping they do before we consider legal action.
Fun pet portrait
We came across Lucy Turner by chance whilst visiting a local garden centre. We were drawn to a wonderful display of high quality pet portraits in different settings. We liked the style and ordering there and then was easy. We emailed her a photo of our dog and chose the required canvas and within a couple of days we received a proof. We did ask for a couple of small changes and again a proof was sent for our approval within a day or two. We loved it and our canvas arrived within 48 hours. Great service, fabulous pet portrait and would recommend anyone who wants a fun portrait to look no further. Thank you Lucy.
Turner and Walker are a pleasure to work with
Turner and Walker has been a pleasure to work with . Nothing is too much effort for them and they accommodated my requests easily . The finished portrait of my dog is beautiful and am over the moon with it . Thank you
Came across Turner & walker by chance ...
I came across Turner & walker by chance at our local garden centre and the art work made me stop in my tracks. I am so in love with my boy dressed as Tommy from peaky blinders. The detail is incredible even has his paw in his trouser pocket. The colouring of my boy is perfect and that is hard to do with his markings. I would highly recommend Turner & Walker as I am genuinely blown away.
Love the finished artwork
Love the finished artwork!
Such a clever use of the most appropriate picture - from the ones I sent - to match the chosen setting. Also brilliant blending of the images and lovely little touches like the appropriate paws. You could really believe my dog had posed for the picture
Excellent service
Excellent service, there was a couple of minor tweaks I requested which were sorted very quickly. Super happy with the finished result.
Absolutely amazing portraits
I purchased to portraits one of a horse in Harry Potter outfit and one of Paddington for my dog, and I was blown away when they arrived. I saw this company at a show exhibition about a hour away from home while I was trying to find a birthday gift for my sister, and it was just meant to be. From ordering to delivery the whole experience can not be put at fault, I was kept update with how my orders was getting on and the whole team have been great. If you want a unique gift or even just for yourself like I did then I wouldn’t hesitate to recommend Turner&Walker to anyone. They even gave me a free wine stopper for my sister birthday. 1000% recommend!
Brilliant art work
Brilliant art work, looks just like our Cockapoo.
Bad customer service
“I initially gave this company a glowing review, but my experience has since been appalling. I ordered a print, which arrived crooked. When I complained, they asked me to send it back for correction, which I did. However, it was returned to me in an even worse state than before. After waiting over a week for a response, they blamed the postal service and refused to take responsibility, saying I’d have to pay postage to send it back again.
The packaging was unacceptable—just a plastic bag and a piece of cardboard—so it’s no surprise the item arrived damaged. As a customer, I shouldn’t have to pay extra to receive an item in the condition I paid for.
It feels like this company has taken my money and completely washed their hands of me. Now I’m stuck with a crooked print of my dog, and they clearly don’t care. Thankfully, I only paid half price for this at a Christmas fayre, but even that feels like too much. I wouldn’t recommend this company to anyone.”

Reply from TURNER & WALKER UK PET PORTRAITS
Absolutely love my proof copy and can’t…
Absolutely love my proof copy and can’t wait to get my canvass!
Perfect present
Really easy and streamline process to order. Lots of options to choose from so that you can find something that captures your dogs personality well. Quick process too so came in good time for Xmas
Absolute pleasure to deal with!
Absolute pleasure to deal with!
Really simple process to upload our pictures and excellent communication throughout.
We received our picture today and absolutely love it!
Can't wait to get it on the wall.
Turned out better then I ever could…
Turned out better then I ever could imagine it could be.

Reply from TURNER & WALKER UK PET PORTRAITS
Work of art
We met Lucy at Yorkshire wildlife park and when we saw the work she does, it was hard not to purchase something! She was really friendly and approachable, quick and easy process and we are super happy with the preview of our portrait! Can’t wait to receive it over the next few days 🤩

Reply from TURNER & WALKER UK PET PORTRAITS
Absolutely 5 star!
Absolutely 5 star!! I met this lovely lady and her art work at a Christmas market and I was blown away by her work. I couldn't resist ordering there and then! I've seen work similar but I love the quirky twists that turner and walker have and that makes them stand out from the rest! Amazing and I will definitely be recommending to anyone and everyone! Thank you 😊

Reply from TURNER & WALKER UK PET PORTRAITS
This is my 2nd Pet Portrait from Turner & Walker
This is my 2nd pet portrait, and I think this will be an annual occurrence. The choice of pictures available amazing (the hard part is choosing what style) Each time the process was super easy, I sent over a couple of pictures of the pooch over and then wait for the art work to be completed. When I purchased the voucher I was told it would be late January before it would be completed, however Lucy and team must not have slept as I've been sent my latest proof today to give the thumbs up. Just need to wait now for this years portrait to arrive. ❤ Thank you (❁´◡`❁)

Reply from TURNER & WALKER UK PET PORTRAITS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







