have used it for years without issues, but now the freeware is locked to "fastest route" so i cant connect my vpn to neighbouring countries.. it will now be deleted and i wont come back!!
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Used to be good but last couple of months or so have been awful. System tray icon will show connected but you are not. On main screen again part of it showing connected but 'Error' displayed. Constant... See more
Wow, what a great move to "lock" the freeware version on Christmas and leave only "fastest" route which no one sane uses in the first place? At least tell people in advance that you are cuttin... See more
The basic free product does exactly what it says on the tin. The sign up process is both easy and ADORABLE, and you are up and running instantly. I'm sure it lacks bells and whistles available from... See more
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was good but horrible now.
have used it for years without issues, but now the freeware is locked to "fastest route" so i cant connect my vpn to neighbouring countries.. it will now be deleted and i wont come back!!
free version is useless
Free version is now useless, moved to proton free version.
Such a shame
Used to be really good, but since the last update it's now absolutely useless. Would not recommend anymore.
Used to be a 5 star
Used to be a 5 star, post Dec 2025 I'd give it zero if I could, trying to force people to pay (or you could just a get a good paid/free VPN)
Does not work , bad site
I loaded tunnel bear to have access to BBC iplayer from India but it is blocked. Do not use do not recommend.
Worst VPN on the market
Worst VPN on the market . I took it for 2 things . Instagram jailbreak clones and p2p downloading . Both are not working. I took another provider , works perfectly fine . U can’t find a worst service online , just don’t do it
Christmas Miracle
Wow, what a great move to "lock" the freeware version on Christmas and leave only "fastest" route which no one sane uses in the first place?
At least tell people in advance that you are cutting down the free version completely, so we can find the replacement?
Just a scum move, I remember three-four years ago this company actually cared about the consumers.
Just sad.
Merry Christmas lol.
Suddently closed off all the free…
Suddently closed off all the free servers and make all tunnels to foreign country premium (you have to pay). They did not send any email regarding that change !
Suddenly cancelled the US server access.
Suddenly cancelled the US server access.
There was a memory leak that consumed…
There was a memory leak that consumed all my memory. I contacted support, but they did not fix it or provide assistance.
Thank you for support BY society
Dear TunnelBear team, thank you so much for support us all this years! In Belarus almost every credible and impartial media is blocked, so for those who still here there is no other choice rather than using VPN
Bad customer service!
Bad customer service!
There's been a bug for quite some time, I've brought it to their attention numerous times but I keep getting the same generic reply that they know and are working on it... This bug has existed for years now. I do not recommend this app at all.
If I could give them zero stars I would…
If I could give them zero stars I would but there's no option for that.
Customer service is non-existent.
Their software is buggy and when it stops working it not only doesn't connect to the VPN, but it locks you out of your "normal" connection.
Don't give these people your money they don't deserve it.
seems to be alright
seems to be alright,
has multiple countries available in the free plan.
data however is limited to 2GB
Do NOT pay a penny for this bullshit
the best free version that I've tried.
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