I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
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Review summary
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What people talk about most
Reviews shaping this summary
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
Company replied
Excellent company We had a shed installed 11 years ago and needed a few replacement logs Their current design didn’t mwtch our 11 years ago cabin However, Karen went above and beyond to arrange... See more
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Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Wonderful Paint
Great advice. Karen was very helpful and showed an interest in my project. I bought the "Carefree" range and I must say that this paint is like silk and dries with 20 minutes. Brilliant stuff!!!
15 September 2025
Reply from Tuin
Thank you very much for the 5 star review, it is very much appreciated. Karen is an invaluable member of the team so it is great to see her mentioned here, I have passed this on to her and the wider team. It is great to hear the Carefree product was suitable for your project. If you need anything further you know where we are! Kind regards, Charlie
Reply from Tuin
Many thanks for the 5 star review! We are always pleased to see both product and delivery were great. Kind regards, Charlie.
Reply from Tuin
It is great to read that the delivery went well and the process was quick and easy. Thank you very much for taking the time to leave a 5 star review. Kind regards, Charlie
Get comms and great product
Get comms and great product. I ordered a finial and gold ball for my gazebo. It came on time, well packaged and the product quality was fantastic. Installation was tricky but looks great. I would highly recommend TUIN.
10 September 2025
Reply from Tuin
It is great to see that your order was received quickly and that you are happy with your purchase. Thank you very much for taking the time to leave us a 5 star review, it is greatly appreciated. Kind regards, Charlie.
Paint delivered the next day
Paint delivered the next day. Excellent quality products
8 September 2025
Reply from Tuin
Many thanks for your feedback and for the 5 star review. Great to see that your paint was delivered quickly and that you are happy with the product. Kind regards, Charlie.
I can’t praise these guys enough
I can’t praise these guys enough. Order process was seamless and summerhouse was delivered on time as promised. The delivery was awkward due to access but no problem for the driver. He was delayed earlier on his drops but still turned up late into evening.
These buildings are a genius design that allows assembly by anyone with a small amount of DIY capability. The wood quality is excellent for the price and the amount of information and support available during assembly is very useful. I’m also impressed by the after sales care. I needed some more flooring and it was dispatched within a couple of days. Overall I can thoroughly recommend Tuin and their products.
11 September 2025
Unprompted review
Reply from Tuin
Thank you so very much for your wonderful review and our 5 star rating. We are so very happy to read that your experience with Tuin has been such a positive one and moreso that you are delighted with your cabin. Should you need anything in the future please do not hesitate to get in touch, we are always happy to help. Kind regards, Charlie.
Excellent communication when dealing…
Excellent communication when dealing with order.
Cabin to be delivered w/c 29th sept so further comment then.
3 September 2025
Reply from Tuin
Thank you very much for your feedback and 5 star review - great to know everything to date has gone well. We look forward to an updated review once you are in receipt of your order. If you do have any questions after your delivery please do not hesitate to get in touch. Kind regards, Charlie.
A very easy to use website
A very easy to use website, ordering so simple, product arrived within 3 working days, very pleased with the service.
3 June 2025
Reply from Tuin
Thank you so much for your feedback and for the 5 star review, we very much appreciate it. We are delighted to see that you found the ordering process and the service to the standard expected. Kind regards, Charlie
Love our "wee hoosie"
Love our "wee hoosie"
From first contacting Tuin to ordering to delivery was first class cannot fault anything thank you very much 😊
28 March 2025
Reply from Tuin
We are so very pleased to see you are loving your "wee hoosie"! Thank you for taking the time to leave us a 5 star review! We appreciate it very much. We do hope you enjoy your cabin for many years to come. Kind regards, Charlie
Great outdoor kitchen building
Great garden building. Instructions could do with some minor improvements but otherwise very happy with my purchase. Took a couple of weekends to complete it working mostly on my own but it’s a big building at 6.8 metres by 4.5. We sit outside pretty much every evening now
1 March 2025
Reply from Tuin
Thank you for your feedback, we would also agree that some of the instructions could do with some improvements and your feedback helps us shape what needs to be done for the future. We are pleased to see your review on how you found the build to be, thank you. We do hope you enjoy your new outside space for many years to come. Thank you again for your 5 star review! Kind regards, Charlie
Excellent Product
Bought a log cabin from Tuin 3 years previously. Product and delivery excellent. It required new wood stain and preservative this year and again delivery and quality of the product was great. Highly recommend this company
2 September 2025
Reply from Tuin
Thank you very much for your feedback and for your 5 star review. We are please to know that both both product and delivery were to the standard we aim to deliver. Kind regards, Charlie
Reply from Tuin
Thank you for taking the time to leave us a 5 star review! We are very pleased that the quality of goods met your expectation and even more so that you were pleased with the service provided. This is most important to us. Thank you again. Kind regards, Charlie
Exceptional service as usual even…
Exceptional service as usual even though prices of their products have increased significantly in recent times
14 August 2025
Reply from Tuin
Thank you for your wonderful review of customer service received, we are so very pleased to see this. We note your comment in regards to price, we do of course try to remain as competitive as we can and look to apply offers and discounts where applicable. Kind regards, Charlie.
10/10
Everything so smooth, customer service is very helpful and delivery so easy thankyou we love our cabin 😀
18 April 2025
Reply from Tuin
Thank you for your kind words and for the 5 star review! We are very please do see everything went smoothly with your purchase. We do hope you enjoy your new cabin for many years to come. Kind regards, Charlie
Great bit of kit
Great bit of kit, solid, does everything it should and looks great. It did help that I had the help of a guy who has built one before. With the nature of wood some of the teasing into place was a bit more forceful than I may have used had he not been there, that said, that is what gives it it's strength.
More than happy.
16 April 2025
Reply from Tuin
Thank you for your feedback in regards to your recent purchase. We are delighted to see that you are pleased with your new cabin and thank you for your honest review of the build. That is really helpful. We are so very pleased with the 5 star review! Kind regards, Charlie
Reply from Tuin
We are very pleased to see you are delighted with your new cabin and that you found the build process easy to follow. Thank you for your feedback and for the 5 star review. Kind regards, Charlie
Great Product
EDITED Following further contact:
Title changed to : Great Product
I have upgraded my rating from a 2 star to a 4 star rating following very constructive conversations with the company. It would have been 5 star due to the excellent product but due to weaknesses and frustration with the instructions etc. I can't revert it to that.
The conversations I had involved the company listening to the points of frustration I had along with them acknowledging most of them and explaining what steps they are planning to eradicate or reduce the risk of future customers having similar frustrations. I was very impressed with the customer focussed approach taken in the discussions.
INITIAL FEEDBACK COMMENTS:
Title was - Product great - support shaky
This is a review of the support (instructions & customer support advisors) as opposed to the excellent product.
The instructions that come with the cabin are almost as useful as a chocolate teapot. The ever present customer service expertise that is promoted is pretty flaky with less than competent advice being given to the already sceptical tradesmen I employed to assemble my cabin.
The website is almost useless in trying to get answers to queries.
The actual product is fantastic ... a few design anomalies that need thought -
1. windows open but would be better if they could be fixed in the open state rather than flapping.
2. doors would be better if they could open fully as opposed to just being at 90 degrees
My tradesmen are super impressed with the actual cabin but very frustrated with the fob offs they have received when contacting support - They would recommend any additional elements (Insulation / flooring / etc.) be purchased separately. I'd purchased the kits BUT the correct elements had not been delivered and it took a while for the support team to validate accept our advice on what had been delivered and realise that it was incorrect.
Get some experienced and competent tradesmen and you'll get an excellent product put together. If they need to rely upon the instructions provided along with the poor website and customer service then it'll be a more painful experience.
21 July 2025
Reply from Tuin
Good afternoon, thank you very much for updating your review to a 4 star. We really appreciate you taking the time to do so and are really pleased that we've been able to resolve some, if not all, of the issues encountered. As per conversations with our team we absolutely acknowledge the frustrations with the instructions and are working towards getting these improved. Talking directly with our customers is without question the best way to try and resolve any issues with our products so thank you for allowing us to do so. Kind regards, Charlie.
Good morning, and thank you for taking the time to leave a review. We are of course disappointed to hear about your 2 star experience. As you are aware, our customer care team have been in correspondence via email, WhatsApp and over the phone, to answer your queries during the ordering and construction of your cabin, and we apologise if any of our communication hasn't been clear. We are currently working to improve the instructions for all our garden buildings and continuing to improve product information on our website on a regular basis. Our Sales Manager will be in touch within the next week to discuss things further. Kind regards, Charlie.
Great service
Great service . The customer service is second to none. Very quick responses to all queries and questions
5 August 2025
Reply from Tuin
Thank you so much for your valued feedback and for the 5 star review. This is so important to us, we pride ourselves on delivering great customer service so this is great to read. Kind regards, Charlie
What made our experience great
What made our experience great - Elizabeth. Elizabeth was wonderful. We had some rot on our nearly 10 year old cabin and needed to order some logs. She kept us informed all the way and how long it would take (it was at least 8 weeks). But we had the package delivered safely and just waiting for our carpenter to raise the cabin from to replace these parts. Of course the rot is on the very bottom of the verandah!
19 August 2025
Reply from Tuin
Many thanks indeed for your kind words and your 5 star review. I have of course passed on your message to Elizabeth and the wider team - always worth celebrating an individual who has delivered great service. We do hope that your cabin repair goes well, do of course let us know if we can be of any further assistance. Kind regards, Charlie
Reply from Tuin
Thank you very much for your 5 star review. We very much appreciate it. Kind regards, Charlie
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