Delivery and purchase was great. Item is a bit tricky to put together until you work out a system. All holes in racking had to be eased open/ widened with a tool to allow side bars to fit in properly.... See more
Company replied
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Review summary
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Reviews shaping this summary
The Storalex shelving from Tufferman arrived quickly and went up quite easily. The most troublesome part was getting the shelf supports in place on the corner unit. A rubber mallet is essential as... See more
Company replied
Delivered promptly and left in a safe place even though we were not in when the order was delivered. Anoyingly there were no instructions enclosed. Fortunately I had previousely erected a similar p... See more
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Garage floor tiles appear to be well constructed and robust enough to take weight of very heavy car. Not lain yet. Delivery is reasonably quick but free delivery for large orders would be appreciated.... See more
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Company details
Written by the company
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Written by the company
Contact info
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, United Kingdom
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4.4
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Happy
Great product, easy ordering and navigating website, it had the information I needed to make an informed decision, great packaging and easy assembly, very communicative and would use again.
Thank you
30 June 2026
Reply from Tufferman
Dear Customer,
Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience from browsing our website through to receiving and assembling your shelving. It’s great to know that the product information helped you make your decision, and that you were pleased with the packaging, communication, and overall service.
We really appreciate your kind words and look forward to welcoming you back to Tufferman in the future!
Louise, Customer Service
The product is good but I had to return…
The product is good but I had to return one pack of shelving I used UPS which is was signed for by Ben who works for them but them iam told they haven’t seen the item returned & demanded a photo which unfortunately UPS couldn’t provide ( UPS were recommended by them) I requested they check their CCTV ref time & date quoted still wtg for them to respond as they can’t be bothered. Customer Service by there so called Manager was awful.. Needs to go on a training course on how to talk to customers
1 June 2026
Unprompted review
Reply from Tufferman
Dear Nigel,
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing it to our attention.
We understand how frustrating it is when there's uncertainty around a returned parcel. We take all return enquiries seriously and investigate them thoroughly, including checking the information available to us. If a parcel is shown as delivered but cannot be located immediately, we may request additional evidence from the courier to help us resolve the matter as quickly as possible.
We're also sorry to hear that you were unhappy with the service you received from our team. Providing helpful and respectful customer service is important to us, and we'll review your comments internally.
If your return is still unresolved, please contact us directly with your return details so we can continue investigating and work towards a resolution.
Thank you,
Louise, Customer Service
Really happy with the product
Really happy with the product, communication and delivery, Thank you!
1 July 2026
Reply from Tufferman
Dear Kieron,
Thank you for your lovely feedback! We’re pleased to hear that you’re happy with your purchase and that our communication and delivery service met your expectations.
We appreciate you taking the time to share your experience and thank you for choosing Tufferman!
Louise, Customer Service
Order arrived promptly the day after…
Order arrived promptly the day after ordering. Package was undamaged and shelves went up easily with minimum fuss. I put up a 2400mm long unit on my own but a second person to hand would make the job slightly easier. Quality is decent. Very happy with the product and the service
1 July 2026
Reply from Tufferman
Dear David,
Thank you for your detailed and positive review! We’re delighted to hear that your order arrived promptly, in perfect condition, and that you found the shelving straightforward to assemble. It’s great to know you’re happy with the quality of the product and the service you received.
We appreciate your feedback and the helpful note regarding assembly.
Thank you for choosing Tufferman, and we hope your new storage solution serves you well!
Louise, Customer Service
Reply from Tufferman
Dear Lindsay,
Thank you for your 5 star feedback!
We’re pleased to hear that you were happy with both the product and delivery service. We appreciate your feedback and thank you for choosing Tufferman!
Louise, Customer Service
Reply from Tufferman
Dear Christopher,
Thank you for your feedback. We're sorry to hear that you received incorrect parts and that some items were missing from your order.
We understand how frustrating this must have been, and we apologise for the inconvenience caused. While we always aim to ensure every order is packed accurately, we recognise that mistakes can occasionally happen. Your comments will be shared with our warehouse team to help improve our processes.
If there's anything still outstanding, please get in touch with our customer service team and we'll be happy to help resolve the issue as quickly as possible.
Thank you,
Louise, Customer Service
The shelving is exactly what I needed
The shelving is exactly what I needed. Sturdy and able to take weighty objects.
23 June 2026
Reply from Tufferman
Dear Jean,
Thank you for your feedback. We’re pleased to hear that the shelving is exactly what you needed and that you’re happy with its strength and sturdiness.
We appreciate your support and hope you enjoy using your shelving for years to come.
Louise, Customer Service
Very good quality shelving.
Very good quality shelving and simple enough to put together. Delivery was quick too. My only problem was I didn’t buy enough, so I will be ordering more soon.
30 June 2026
Reply from Tufferman
Dear Customer,
Thank you for your excellent review! We’re really pleased to hear that you’re impressed with the quality of your shelving and found it straightforward to assemble. It’s great to know your order arrived quickly and that you’re planning to add more units soon.
We appreciate your support and look forward to helping you with your next Tufferman purchase!
Louise, Customer Service
Great product when set up looks great…
Great product when set up looks great delivery good also driver too
30 June 2026
Reply from Tufferman
Dear Mr Valentine,
Thank you for your great review!
We’re delighted to hear that you’re pleased with the product once assembled and that both the delivery service and driver provided a positive experience.
We appreciate your feedback and thank you for choosing Tufferman!
Louise, Customer Service
Used before and it is a good product.
Used before and it is a good product.
Easy to assemble and fitted the space i wanted it for.
30 June 2026
Reply from Tufferman
Dear Alexander,
Thank you for your 5 star review!
We’re delighted to hear that you’ve chosen Tufferman again and that you continue to be happy with the quality of our products. It’s great to know the shelving was easy to assemble and fitted your space perfectly.
We really appreciate your continued support and thank you for choosing us!
Louise, Customer Service
Reply from Tufferman
Dear Customer,
Thank you for your 5 star review!
We’re delighted to hear that you’re happy with the system and found it easy to assemble. It’s great to know you feel it offers excellent value too.
We appreciate your feedback and thank you for choosing Tufferman!
Louise, Customer Service
Delivered on time
Delivered on time. Very easy to assemble, sturdy and looks very good in the garage.
Very good price.
30 June 2026
Reply from Tufferman
Dear Philip,
Thank you for your excellent review!
We’re delighted to hear that your shelving arrived on time and that you found it easy to assemble, sturdy, and a great addition to your garage. It’s fantastic to know you’re happy with the quality and value for money.
Thank you,
Louise, Customer Service
Delivered quickly
Delivered quickly, easy to erect and exactly as described on your website
29 June 2026
Reply from Tufferman
Dear Mr Boyle,
Thank you for your great review!
We’re delighted to hear that your order was delivered quickly, that you found the assembly process easy, and that the product matched the description on our website.
We appreciate your feedback and thank you for choosing Tufferman!
Louise, Customer Service
Excellent delivery from placing order
Excellent delivery from placing order, total time 24 hrs.
Product quality good, value for money, easy to assemble, instructions easy to follow.
Will use this company again.
25 June 2026
Reply from Tufferman
Dear Customer,
Thank you for your great feedback. We’re delighted to hear that you were impressed with the speedy delivery, product quality, and ease of assembly.
It’s fantastic to know that the instructions were clear and that the shelving met your expectations. We really appreciate your recommendation and look forward to serving you again in the future.
Thank you,
Louise, Customer Service
Superb product strong and durable and…
Superb product strong and durable and does exactly what I need for my storage requirements. Good job Tufferman.
30 June 2026
Reply from Tufferman
Dear Steve,
Thank you for your 5 star review! We’re delighted to hear that you’re pleased with the strength and durability of your shelving and that it’s providing the perfect storage solution for your needs.
We really appreciate your kind words.
Louise, Customer Service
Reply from Tufferman
Dear David,
Thank you for your great review and recommendation!
We’re delighted to hear that you’re happy with your product and really appreciate you sharing your experience. Thank you for choosing Tufferman!
Louise, Customer Service
we did not receive all our order and it…
we did not receive all our order and it is impossible to cintact you by phone, emailed you twice still waiting for a reply. You need a fast response when something goes wrong you are not in touch with your customer base.
30 June 2026
Reply from Tufferman
Dear Mr Robinson,
Thank you for taking the time to share your feedback. We're very sorry to hear that part of your order is missing and that you have had difficulty getting in touch with us.
This is not the level of service we aim to provide, and we appreciate your patience while we look into this. Please send us your order details via our customer service channel so we can investigate the missing items and provide an update as quickly as possible.
Thank you again for bringing this to our attention — your feedback helps us improve our service and communication with customers.
Louise, Customer Service
It was an easy buying experience
It was an easy buying experience: website clear, price very fair, delivery fast and straightforward. The instructions for constructing the items were clear and the process surprisingly quick.
30 June 2026
Reply from Tufferman
Dear Adrian,
Thank you for your excellent review! We’re delighted to hear that you had such a positive experience from start to finish. It’s great to know that you found our website easy to use, pricing fair, delivery straightforward, and the assembly instructions clear and simple to follow.
We really appreciate your feedback and are pleased that your Tufferman purchase was quick and hassle-free. Thank you for choosing us!
Louise, Customer Service
Order mixed up but OK in the end…
The shelving I received was not the shelving I ordered. I ordered 3 smaller units and was sent 2 taller, wider and deeper units. However they ended up fitting better into my garage and probably hold more so I'm happy.
30 June 2026
Reply from Tufferman
Dear Jane,
Thank you for your feedback. We’re sorry that you received different shelving from the items you originally ordered, but we’re pleased to hear that the units worked well for your garage and that you’re happy with the result.
We appreciate your understanding and will look into how this happened to help prevent similar issues in the future.
Thank you again for your support, and we hope you enjoy your shelving.
Louise, Customer Service
Brilliant and easy to assemble.
Brilliant and easy to assemble.
Quality for the low cost....
19 May 2026
Reply from Tufferman
Dear Customer,
Thank you for your brilliant 5 star review! We’re delighted to hear that you found the shelving brilliant and easy to assemble. It’s great to know you’re impressed with the quality and value for money.
We appreciate your feedback and thank you for choosing Tufferman!
Louise, Customer Service
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