Tucows Reviews 74

business is in allowing fraud and trojan malware to exist on their ipaddresses. Check it out for your self. Run your own ip malware on any of the ip addresses hosted on this internet network hosted by by this businesses. Surley you will easily find tons of shady internet traffic all related to cyber espinage. Any website that runs in depth ip malware analysis will have a deligent report that points to this business being involed in what is known today as "terrorism". In some traffic incidences it is a possibility, that some of the fraudulent crimes in connection to this busineses hosted domains, routing from adult gaming casinos in northern California, near the oregon border.

Zero customer service from Nick W in the compliance department. This company has zero concern for the small business owner. Email answers are 1 sentence, no detail and usually irrelevant. It’s not possible to reach them by phone, not the proper department anyway. Their phone directory goes by last name. Nick signs his email with Nick W. He refused to call me or give me an extension or even which number to press to get to his department. They are unconcerned with compliance. Unconcerned with a small business owner’s problems.

YOU HAVE BEEN WARNED.

If ever any company has an 80% one star rating you should run!

I have been a developer for 12 years and never experienced anything like this! shocking. I didnt know my siteground used tucows or i would never have signed with them.

Just avoid these people at all costs!

They stole your domain. Tras good : stole. Domain was yours and after them is not yours. Not answer phone or email. Run. Run!

Actively allow fraud on domains they are the controller for. When they are alerted, they will not do anything about it. It may even be them committing the fraud, who knows as they don’t respond. Disgusting company.

TAKES away your domain with no actual reason. Holds it with content. Scumbags all of them. They work with njalla to hijack your domain. DO NOT USE TUCOWS or any tucows resller. Worst domain provider ever

As employees of a cybercrime agency dedicated to combatting illegal activities, we have submitted reports to several hosting providers in order to prompt them to take appropriate measures against fraud and phishing. Typically, reputable companies respond within 48 hours. However, it appears that this particular company may either lack transparency and have a questionable stance towards scams or be dealing with a high volume of requests. We kindly request that you take the necessary actions to address the phishing incidents we have reported within one week. Failure to do so will compel us to escalate the matter by forwarding a comprehensive report to ICANN and the relevant government authorities

This company does nothing about phishing and scam websites that use domains registered with them.
I've reported various sites and they just reply with a generic response about how it's not their problem as they are just the registra.

I have worked lots of domain name registrars until today. But Tucows/OpenSRS is the worst one. Don't recommend.

What is negatives?

Very High Pricing.
Unexpected Charges.
No any Refunds almost about everything.
They designed the system that when you click on platform it automatically deducts from your balance. No any warning.
So bad customer service.
They charge almost about everything. SSL, WHOIS, LOCK or UNLOCK DOMAIN STATUS (Yes, it is true)
Actually i count more.

Are you breathing on their platform? OPENSRS

Be ready billing for it.

This company allows fraudsters and scammers to operate within their network.

Also, they hold domains as hostages to force people to pay them more money.

I have been trying since 2020 to get through to tucows to transfer my domain - luckily, we change domains (ecomm site) in 2021 as my old domain has now expired and obviously all redirects are not working. I have tried the provider result url so please don't bother with that and I have written forms

Very disappointed. The price may appear cheap, but the documentation is abysmal. I could not even find how to login to webmail without reaching out to support. The support person wasn't too bad, but there is so much basic documentation missing. It's only $0.50 per inbox, so I guess you get what you pay for. UI/UX of webmail looks like it was made in 2005.

TUCOWS NOBODY ANSWER!!!.

I have not been able to contact TUCOWS by email or by phone... ever. I can reach nobody to solve my problem. My company's emails are not working for 3 weeks now

TUCOWS are a terrible company.

You will not be able to contact them even by email and they don't answer the phone... ever.

You won't receive a renewal fee reminder and your problems are just beginning when you find your domain has been suspended.

Be prepared to lose your domain.

PS

Thanks for your response but Tucows was my domain provider.

Like I said, a terrible company.

I tried to register a domain on GoDaddy (domain available), needed to close the window. Tried to register again 10 minutes later and the domain was swiped by Tucows. Tried to contact Tucows multiple times but cannot get a hold of them. Sketchy company. Apparently they do this to resell the domains at a higher price. As others have said - these are crooks.

I've reported a scam on a domain under their registrar and they acted promptly shouting down the domain in the next 12 hours.

FURTHER UPDATE IN REPLY TO TUCOWS LATEST REPLY (received 14-6-23)
Back down to 2-stars again, as the reply seems to indicate that someone was box-ticking, rather than actually reading and understanding what I've previously written: "I tried once more to reach you through the so-far unusable ComplianceForm, and this time it worked (no reply to it is now needed as I have successfuly transferred my domain to GoDaddy, having found a copy of the Auth. Code in an old email.)". Duh!

UPDATE IN REPLY TO TUCOWS: Thank you for responding to my complaint - I therefore first upgraded my response to 2-Stars.

However, if you re-read my complaint you'll see that your reply advises me to do what I've already indicated is the source of the problem! Therefore I was going to take back the 2nd star and revert to one star.

But to be fair, I tried once more to reach you through the so-far unusable ComplianceForm, and this time it worked (no reply to it is now needed as I have successfuly transferred my domain to GoDaddy, having found a copy of the Auth. Code in an old email.)

So you can keep the 2nd star and get a 3rd as a bonus.

ORIGINAL: Does Tucows have a temporary fault with it's ComplianceForm webpage submit-button or is it permanently (deliberately?) unreachable?

All routes to enquire about renewing my domain name (alone - no hosting) direct me back to a Compliance Form webpage for which the Submit button expires even after a correctly verified "reCaptcha". Their telephone support number also directs me to the same page. Most unhelpfully (and profitably) no human contact available.

I'm just trying to renew my domain name, bought via Tucows many years ago, after deciding not to renew the latterly-linked Web.com hosting, as I don't need my existing webpage any more but want to retain my domain name.

Web.com chat line says they can't renew the domain alone and I have to go back to Tucows; and Tucows webpage (and telephone) direct me back to Web.com. Aaaaaaarrrrgggghhhhhh!!!!

It appears to be an unbreakable circle - unless it's just a temporary fault with their ComplianceForm Submit button (which I doubt).

TOTAL SCAM COMPANY!

This company aids and abets criminals, making themselves criminals in the process. AVOID this company at all costs or it could cost you more than you know. I have reported them to the FTC fraud department and after seeing that others on this site have also reported them, hopefully something will be done to stop these horrible people. They will take advantage of anyone they can and help other criminals do the same.

When we moved out sites to SiteGround - we also moved our domains to "SiteGround" didn't realized that Tucows would be the registrar. We started our transfer out on 05FEB23... as of this review (09FEB23; 4-days later) domains are still Pending transfer. Destination registrar advised it might take another 5-days to complete. With all the horrible reviews... here's to hoping we get our domains moved, as we have a hosting fee refund pending and needed to be out within the next 20-days. Hoping Tucows doesn't screw this up. More to follow...

Atrocious lack of service/response in trying to transfer my domain registration OUT of tucows. Don't use these guys.