Application by phone was easy once all required details were assembled. Personal chat with Rory was a great help too. I had difficulty doing this on the PC
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more
Company replied
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more
Company replied
My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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Easy to use the online application form
Found it very easy to fill in the online application form on their website page. Once submitted l was informed by email that TT2 hah received my application and a few days later was notified the result of my application.
16 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Andrew,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
easy process experienced
easy, efficient process, with progress communication along the way.
29 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Paul,
Thank you for your review. We are happy to hear your found your exemption application process easy. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
This service was absolutely…terrible
This service was absolutely unacceptable from the very beginning. The experience was terrible, completely disorganised, and made worse by absolutely awful customer service. I am extremely dissatisfied and regret using it at all. I will never use this again, and I would strongly warn others to avoid it. It falls far below any reasonable standard of service.
11 June 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We are sorry to hear about your experience. If you would like to raise a formal complaint, please see the link below to our customer complaints page.
https://www.tt2.co.uk/help/complaints-process/complaints-form/
TT2 Customer Experience Team
Tyne Tunnels , Brilliant Staff.
It’s always a pleasure dealing with Tyne Tunnels , their reply’s are always prompt and pleasant . I renew my Blue Badge permit every year , it’s a straight forward procedure , no hassle whatsoever .,
26 June 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption renewal application process straightforward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Helped with the reapplication
I struggled with the reapplication and the staff on the end of the phone was very helpful in guiding me through the process.
John Richardson
26 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi John,
Thank you for your review. It is great to hear our team was able to assist you with your exemption renewal application.
TT2 Customer Experience Team
Very quick and efficient approval for…
Very quick and efficient approval for Blue Badge exemption. Application form easy to use.
25 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Maria,
Thank you for your review. We are glad to hear you found your exemption application easy to complete. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Easy form to fill in I did phone up and…
Easy form to fill in I did phone up and a very friendly response and very helpful
2 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gordon,
Thank you for your review. We are happy to hear you found your exemption application easy to complete. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
Threatening rip off merchants
Full of mercenaries trying to rip you off. I went through the tunnel and forgot to pay, no problem my mistake. I then receive a letter saying I was sent 2 previous letters (I had received nothing) and demanded £102.50. I contested this using the most useless appeal process ever designed and then got on the phone with someone who told me that a 3rd part debt collection agent would be called. They are clearly out to trap you to drain as much money as possible from you whilst threatening you with 3rd party debt companies. Disgusting
24 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ben,
We are sorry to hear about your experience. When a charge is created we always send three letters, over 6 weeks, to ensure you are adequately notified of the charge. All letters are monitored to ensure delivery, via the Royal Mail.
Once the 6 weeks have elapsed and the charge payment has not been received, cases will be moved to a third-party collection agency. Appeal will then be managed by the third-party collection agency.
If you would like to discuss this case further, please contact the third-party collection agency, detailed on your letter.
TT2 Customer Experience Team
Speedy renewal after change of vehicle…
Speedy renewal after change of vehicle despite my making an error on the application. Great service.
22 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi David,
We appreciate your review. It is great to hear you found your exemption renewal application process quick. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Sheila,
Thank you for your review. We are glad to hear you found your exemption renewal application easy to complete.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi William,
We appreciate your review. It is great to hear you found your exemption renewal application easy to complete.
TT2 Customer Experience Team
Easy to use account
Ideally this would be be free! However, using their easy online system to load credit. Ensures I don't get caught out by forgetting to pay. Have added my whole families cars!
18 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mark,
Thank you for your review. We are pleased to hear you found our system easy to navigate. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
When I had a query the staff were very…help when needed
When I had a query the staff were very helpful and polite.
Also really helpful.
14 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Keith,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Very good service and a very quick…
Very good service and a very quick response
19 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Thomas,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
The process to renew Blue Badge was…
The process to renew Blue Badge was hassle free.
Contacteded a member of staff to answer a query which they did in a very polite manner.
1 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mr Wardle,
Thank you for your review. We are pleased to hear you found your exemption application process hassle free. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Every helpwas given to cpmplete this…
Every helpwas given to cpmplete this application
17 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Warren,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very good company to deal with
This company have always been very helpful and kept me well informed how my application was progressing. If I needed to speak to someone they were always curticusand well informed.
Well done TT 2.
17 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Philip,
Thank you for your review. We are happy to hear our team were able to assist you with your enquiries. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
No compassion or reason
The response to my appeal suggests it was read by someone with no compassion and little grasp on reality. Why would I want an account if this was my only ever use of the tunnel? No explanation to my complaint that a day is too short to expect payment within, when there's no facility to pay later with a small supplement. Straight to a penalty charge! Legal extortion
4 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Steve,
We are sorry to hear about your experience. When travelling through the Tyne Tunnels, a payment for toll is due midnight the following day. The timeframe for payment is set in the Tyne Tunnel Bylaws, which are governed by Central Government. This timeframe is set to encourage the lowest non-compliance rate possible.
If you have exhausted the appeals process and would like to raise a complaint, please see the link below.
https://www.tt2.co.uk/help/complaints-process/
TT2 Customer Experience Team
The form was easy to complete and the…
The form was easy to complete and the reply was made within the deadline. Good service thank you.
17 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michael,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Good communication and operational…
Good communication and operational excellence
17 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michael,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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