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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with the app and website, reporting constant buffering, pixelation, freezing, unresponsive links, and missing search functionality, which led to a frustrating user experience. People also expressed dissatisfaction with their subscriptions, citing unexpected renewals, incorrect billing, and a lack of advertised content. However, some customers also noted problems with content availability, as advertised sports were not fully accessible or specific teams were not covered. A few others felt commentators talked excessively during games, detracting from the viewing experience, and found the user interface clunky with frequent ads, especially when trying to watch replays.

What people talk about most

Service

Reviewers express widespread dissatisfaction with the service, citing poor experiences during important... See more

Subscription

Consumers find subscriptions to be a source of frustration, citing issues such as misleading information... See more

User experience

Clients share their frustration with the user experience, citing constant buffering and freezing issues that... See more

Application

Customers express significant dissatisfaction with the app, describing it as slow, buggy, and often unusable,... See more

Website

Customers consistently note negative experiences with the website, citing it as clunky and frustrating due to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My w... See more

Rated 1 out of 5 stars

Absolute Garbage Purchased the 4 month subscription they were pumping in September for football season - touted as having all the NFL action, yet had just a few live games each week. Just noticed a... See more

Rated 1 out of 5 stars

TLDR: refused refund despite not offering content they advertised Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game succes... See more

Rated 1 out of 5 stars

F1 Ads are horrible and intrusive. Post race analysis often cut. Other sports matches being transferred to TSN+, making regular TSN subscribers feel obligated to pay more for things that where include... See more


1.2

Bad

TrustScore 1 out of 5

198 reviews

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1.2

All reviews

(198)

104 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading advertising and bad customer service

I saw an ad for TSN plus that said I can watch every touchdown of every NFL game. And that I can watch NHL games subject to blackout conditions. Which I took to mean that the team whose region that you're living in will not be available to you because of rights. I bought a yearly membership because the price seemed like a good deal. Then I find out that I can't watch any NFL game, only the couple that are playing on TSN that week, and Redzone. And I can't watch senators games in TO region. Will not give refund

2 October 2024
Unprompted review
Rated 1 out of 5 stars

App sucks and crashes all the time

App sucks and crashes all the time. Customer service is terrible. They only let you pay annually. I cancelled the service before renewal and still got charged and they refused to refund.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

False advertising.

False advertising.. its says ufc and they dont stream it at all and they dont give any kind of refunds.. you pay

customer support is just a guy who do what hes been told .. they wont help they squeeze thay money from you and you will never get it back

23 September 2024
Unprompted review
Rated 1 out of 5 stars

WORST app ever!!

DO NOT try anything but watching live! Even then I’ve had the feed randomly dropped. DO NOT attempt to fast forward or rewind. WORST app ever!! Made the mistake of paying for an annual subscription but will definitely cancel.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

I got charged without notice and ask…

I got charged without notice and ask for refund immediately and they didn’t send it. They just kept reciting their policies. No respect to customer service. Terrible terrible non existen attention to customer needs or even a sense of fairness and integrity.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Too many adverts

Too many adverts. We're missing the majority of the sport content that we pay for because TSN want to show more and more adverts. Greedy and poor effort to please their consumers.

25 August 2024
Unprompted review
Rated 1 out of 5 stars

The worst channel ever

The worst channel ever. You pay to watch commercials. The had the audacity to cut the opening and closing ceremony for commercials. Save your money. So disappointed

11 August 2024
Unprompted review
Rated 1 out of 5 stars

TSN no longer for me

Too many stupid ads which I appear to be paying for.. The online presentation menus are a mess and nothing is labelled. Above all, I signed up to watch the olympics and got the terrible CBC which I detest with their ott WOKE COMMENTARY.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

purchased the app today and within 15…

purchased the app today and within 15 minutes it was deleted. every live show was laggy and out of sync some worse than others. brand new tv here with the latest tech, no problems on any other streaming platforms. just wasted $22 such a shame was looking forward to some golf and cfl.

20 July 2024
Unprompted review
Rated 1 out of 5 stars

It's all about the money $$$

I always subscribe to TSN.ca around events such as the world cup etc. Done it for years this way. I subscribe and cancel on day 1 just not to overpay for something I do not need. This time, they had an offer for about 50$ for 6 months or 20 for 1. Naturally I only needed the one. I subscribed for that and remember cancelling on the spot which is what I always do. It's possible that I forgot to cancel (slight chance), and it's more possible that the cancellation did not go through and I did not pay attention for the confirmation.
After a month I get a message that my subscription automatically renewed.
I call them on the spot to try to get it cancelled and refunded, explaining fully all the reasons. The agent kept on referring to the terms and conditions which do state no refund. Companies with bad customer service do that usually, keep referring you to the terms and conditions making sure you know that you did a mistake (possibly my mistake but not necessarily as explained). I explained that i had no intention at all to use the subscription as the Euro and Copa are over, and explained that it's probably an issue with their system or possibly a mistake. I explained that I NEVER got a renewal notice prior to my subscription, something in this digital 3.0 era and with Bell's tech expertise and budgets someone would expect. Nothing changed, the agent kept on mentioning the same thing. Made me wait on the line for 30 min for a supervisor then asked to call me back. Supervisor called back but could not do anything. Both agents were courteous, but obviously Bell would not give them any leeway to help out their customers. Had that same experience with Bell before which made me run away to another supplier that I have been with for years now.
PS: my connection for this app was so bad on my smart TV, kept on lagging, i think because of their bad bandwidth and how many people were connected yesterday (final) and on big matches.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

App is terrible

App is terrible, have to watch ads even with a subscription, volume doesn’t work during the 2024 Wimbledon mens final even with tv volume all the way up. Worst sports streaming platform I’ve come across.

14 July 2024
Unprompted review
Rated 1 out of 5 stars

The TSN app and website are terrible…

The TSN app and website are terrible for watching live games. We tried to watch Euro 2024. The app was constantly glitching, pausing, buffering, and sometimes kicking us out completely. It didn’t matter if we tried to watch on our TV or on the iPad. It didn’t matter if we used wifi or data. It was just terrible. TSN tried to blame our internet but TSN was the only streaming that we were having issues with. They were willing to chat and email but could not offer any solutions to the problems that have lasted throughout the tournament.

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely trash!

Everytime I try to watch something it says that my internet is unstable! I have to call in and trouble shoot EVERYTIME. This last time they told me it just won't work because xbox is no longer supported, I need a smart TV. TSN has decided that if I can't afford the latest technology then I am not worthy to watch sports. I am too poor to travel or do concerts, I just want to watch CFL for a little enjoyment but TSN has announced that if I don't come up with money to buy a smart device then I am too poor to enjoy even this for recreation!...even when I PAY for it. Clearly they are the spawn of an oppressive Trudeau government, stomping on those at the bottom!!!

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Streaming Euros on TSN Direct

Got TSN Direct to stream the Euros. Only thing that went smoothly was the purchase when they got my payment (no refunds). Absolutely horrible experience. Every time I switch on, the icons for the matches are locked and it takes random clicks and moving between tabs to unlock and get to the live game. Missed the entire first half of the Czech Republic vs Turkey game today with a "Service not available. Try later" message. If anyone is planning to get this to watch the KO stages, think again. If you have another option, go for it. Has to be better than this.

26 June 2024
Unprompted review
Rated 1 out of 5 stars

Tsn is dragging down the CFL

Tsn is dragging down the CFL. They allow incompetent commentators to carry on about everything but the game. People don’t care about something that has nothing to do with the game. And so we watch the unprofessional commentators carry on and our Canadian sports suffer

8 June 2024
Unprompted review

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