Tryg Reviews 

Changing to Tryg is the worse experience I`ve had with a company, and I should have seen the red flags from the begining.

I was contacted by them about changing insurance companies. The agent quickly explained that I would be getting the same benefits I currently had, but when I didn`t agree over the phone and asked for documents on email and another phone call the following days he quickly lost interest, and I didn`t get a phone call until a month later.

The second phone call was similar to the first, with a few half-hearted apologies added. I asked for documents again and scheduled another phone call. I got the documents 1-2 minutes before the scheduled phone call(which seems like a pretty dishonest thing to do),I read them as quick as I could and ended up agreeing to change.

The one thing I specifically asked for and insisted upon is to be billed monthly. Out of 5 insurences only 1 was set to be billed monthly. It took 5 months and 4-5 frustrating phone calls to finally get the insurances paid monthly. I ended up paying the full yearly amount for 2 insurances so they wouldn`t be canceled (~6500kr), and was assured that I would be receiving the excess amount back, sadly this is an ongoing process.

The time I have wasted so far on these issues is more valuable than the savings on insurance that I was offered and I am truely scared of getting in a situation where I need to benefit from insurance from them after this experience.

They handled my case with MacBook repair quickly but they said the self risk will be 1000dkk which they reduced from the amount they paid me, but then they sent an invoice for another 1000dkk calling that self risk again. Their employee Katrine has been ignoring my requests to explain me the situation and just said I have to pay them. I tried to call their support and they promised to get back about this, but never did. I tried to book an online meeting but I was ignored and they never answered to offer one. Seems like Katrine wasn't capable to read attached documents and I was refused to have any other opportunity to talk with them.

I'm using Tryg services for over 2 ears now. I'm very happy about the customer service and we can always find what's best for me as a customer. Annual bonuses and extremely effective problem solving.
I had an accidentant abroad in 2021. Everything was solved without any bigger inconvenience.
Definitely recomendit it to a new a new customers.

Super okay 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

The robot speak only in Danish
I don't understand nothing what tast to push
On each number from internet answer the robot
In case of accident is no number directly to call and speak with someone

Its the best company for car insurance, they offer a lot of services, and they are very kind and helpful with their customers, I recommend it.

My question was addressed and settled immediately.

God, relevant og saglig kommunikation. Meget venlig person.

Tryg has good telephonic customer service, BUT none of what we agree were delivered. I got bills with higher prices, the plate number of my car was wrongly entered, and hidden charges such as SKADEFORSIKRINGSAFGIFT and GARANTIFONDSBIDRAG which i have no clue about them. Now I have applied for another car insurance agency and hope this time all will be ok.

Hurtige til at svare, god behandling og omhyggelige i kommunikationen

Good company

Tryg handled my case effectively but they have 20% depreciation on my insurance amount - even when the policy clearly mentioned that no depreciation will be charged for 5 years of the purchase.

- I have already reached out the claims department and they have not come back to me. My policy document says is very clearly that no depreciation on cycles for five years.

I'm happy from the service

I posted a review earlier on Tryg content insurance and someone called Morten, from Tryg responded back and asked me to give call on some number, I have been calling on the number for more than 20 times and nobody really cares and disconnect the call saying they do not take complaints or sometime wrong department etc.
This is really frustrating.
One buys insurance to protect their household contents but from Tryg, it has been very unprofessional behavior.
There has been short circuit due to a 7 year old child put the electronic device in wrong power socket and Tryg's associate wants a 7 year old child to know the engineering of electronics to know where to put the right socket in and out. This is insane and really frustrating. I feel pity now why I have been paying to Tryg for last almost 2 years and complete waste of money. Also their customer service team doesn't care for the customers.
Hope someone from Tryg take a closer look at it to help resolve and sort the issue out.

I think your insurance company is one the best
Thanks