Doesn’t always work, no VAT receipt so no use for UK business expenses. Contacted support and they said having problems with some partners to get receipts. Its very unreliable needs better governance... See more
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I like the idea of digital receipts but it's less use in practice. The only retailer I have used that actually supports Flux is KFC, which always prints out a paper receipt anyway (so they know whic... See more
Company replied
Software lacking basic functionality, customer support is all over the place, errors that can't be fixed. The value ends up being minimal or even extending the process by adding another stage.
Company replied
Bought in kfc. No receipt or stamp generated escalated the problem but was not resolved. Not happy. Will not use this service.
Company details
Information provided by various external sources
Flux is a digital receipts and rewards platform that lives inside your banking app. We're on a mission to liberate the world's receipt data by making store receipts truly digital - which means you'll never need another paper receipt again!
Contact info
2 Lehman Street, E1 8FA, London, United Kingdom
- help@tryflux.com
- www.tryflux.com
You should know
2.1
Poor
318 reviews
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I've always been for digital reciepts…
I've always been for digital reciepts and I'm happy they're helping out the ecosystem and reducing paper waste by promoting it so heavily.
4 June 2022
Unprompted review
Highly professional. Recommended!
I had an issue with a cashback and their team resolved my issue on a high priority. They kept me informed about what they were doing to help me and we're always very considerate and courteous in every communication.
1 June 2022
Unprompted review
Needs more retailers
Integrates well into Monzo. I think the idea is great, a central API so that retailers don't have to do their own separate version. It just needs more retailers to sign up; the only two I've used so far are Just Eat and KFC.
5 May 2020
Unprompted review
Big future for Flux, great idea to digitise receipts and help the planet
Amazing, they keep growing and growing, there were just 3 retailers when I joined, now they've got 12 and they've just announced Papa John's too! I use it with Starling with ease. I'm a big supporter of Flux and I'm really excited about their future - it's definitely time to digitise receipts, that's for sure.
20 January 2020
Unprompted review
Bought in kfc
Bought in kfc. No receipt or stamp generated escalated the problem but was not resolved. Not happy. Will not use this service.
6 December 2019
Unprompted review
Very polite & helpful
Very polite & helpful always a pleasure doing business with Flux and love what the guys are doing ^__^ keep up the amazing work.
20 November 2019
Unprompted review
The future of receipts
Nice feature that syncs with my monzo account that every bank should have and eco friendly.
27 October 2019
Unprompted review
Bad product
Software lacking basic functionality, customer support is all over the place, errors that can't be fixed. The value ends up being minimal or even extending the process by adding another stage.
15 October 2019
Unprompted review
Reply from Flux
Hi Ethan
I'm really sorry to hear you've had such a bad experience 😢There's not enough information in your review for me to find you in our system, but I'd love to help you out and see whether we can get to the bottom of things.
Please drop me a line at help@tryflux.com - hopefully we can get it sorted for you.
- Samantha
good experience
8 October 2019
Unprompted review
Works like a charm
It does what it says on the tin. I have it connected to my Monzo account and my loyalty stamps show up on my app. Simples.
Only drawback is the lack of retailers adopting Flux. Great idea at the moment but I don't think its success will tell until it gets more brands onboard.
7 October 2019
Unprompted review
FLUX ME!
Easy to use, great rewards, need I say more....FANTASTIC CUSTOEMR SERVICE TO BOOT.
6 October 2019
Unprompted review
Thanks to Samantha for quick response…
Thanks to Samantha for quick response and support on queries.
4 October 2019
Unprompted review
Doesn’t always work
Doesn’t always work, no VAT receipt so no use for UK business expenses. Contacted support and they said having problems with some partners to get receipts. Its very unreliable needs better governance to make it useful and something you can rely on
24 September 2019
Unprompted review
Love it!! It’s amazing
Love it!!! It’s a great app. Very helpful. Veryyy easy to use
19 September 2019
Unprompted review
Nice concept.
I like the idea of digital receipts but it's less use in practice. The only retailer I have used that actually supports Flux is KFC, which always prints out a paper receipt anyway (so they know which order belongs to which customer). The Flus electronic receipt doesn't include the offers on the printed receipt (e.g. 15% off your next meal) and is not a VAT receipt (so useless for expenses).
On the other hand Flux doesn't cost anything to use and applies discounts automatically, so there's no reason not to use it, but you may need a paper receipt anyway.
19 September 2019
Unprompted review
Reply from Flux
Hey John 👋🏼 Thanks for sharing your feedback with us. I thought it might be helpful to give you a little bit of background on the points you've raised 😊
At the moment Flux doesn't automatically prevent tills from printing a paper receipt. Some of our retailers (like Itsu, for example) have opt-in receipts, so you're able to refuse a paper receipt. But other retailers don't yet have this functionality, so in those cases you'll still receive a paper receipt - I know that's the case at KFC at the moment (though we hear this should be changing in the future).
With regards to VAT, we'll always include it on Flux receipts if a retailer sends the data to us. Most of our receipts are VAT receipts, but unfortunately KFC isn't yet, so if you do need it for expenses you'll have to take a paper receipt when you shop there.
We hear you that these things are important, and we'll continue to work to improve our digital receipts - it's our aim that in the future, they'll completely eradicate the need for paper receipts. If you've got any other feedback or suggestions on what you'd like to see on Flux receipts in the future, we'd love to hear from you! Please feel free to drop us a line at help@tryflux.com 😊
- Samantha
Simply excellent
19 September 2019
Unprompted review
Love Flux!
Flux is a great app to earn rewards and they have excellent customer service to top it off too!
18 September 2019
Unprompted review
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