Second time dealing with Trust Two, who approached me upon qualifying for a further loan, due to good repayment history. Easy to apply, great two communication, and fast BACS into your bank. Only flaw... See more
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Terrible experience, incompetent company that needed my help to find my Trans Union credit file. Went through the whole process of credit checks and helping them find my guarantors application. Fully... See more
Company replied
There is a few good agents within this team but there is absolutely no communication between any of them. My account is currently in arrears due to hardship of COVID however I have spoken to an a... See more
Company replied
Terrible, I have lost my job due to Covid-19, they are not offering any payment holidays despite government advice. I cannot pay so now it will fall onto my guarantor who has also lost their job. Nega... See more
Company details
Information provided by various external sources
TrustTwo offer guarantor loans between £500 to £10,000 at Representative 49.5% APR. Use our online application to apply today.
Contact info
Boston Drive 7-8, SL8 5YS, Bourne End, United Kingdom
- 0330 3033 477
- contactus@trusttwo.co.uk
- www.trusttwo.co.uk
2.0
Poor
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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If you need a quick loan do not go here
I applied for a loan on the 27th of December and I am still waiting for confirmation from the underwriters, I have seen similar reviews and if tomorrow I have not received 1 confirmation 2 a email or phone call with an update I will be cancelling this and will go else where ,I am constantly on hold they never call back and they keep saying it's with the underwriters, feel really annoyed as I was needing this for debt consolidation and now I have missed payments due to Trust two's lack of professionalism and efficiency.
3 January 2019
Unprompted review
Excellent customer service and rapid…
Excellent customer service and rapid pay out too.
31 December 2018
Unprompted review
very helpful and quick service happy…
very helpful and quick service happy customer
31 December 2018
Unprompted review
So so
Applied for a loan all provisionally acepted until they spoke to my grantor n she wasn't so had to find a new one and admitidly this was over the xmas period but they took a very long time to process it all. Communication is very bad, they didnt even call me to tell me they could process the works checks so that wasted more time! Amd they never answer the phone! But did get there on the end. Wohld recommend if your not in a rush!
31 December 2018
Unprompted review
took to long to get the loan and always…
took to long to get the loan and always wanted more documents
31 December 2018
Unprompted review
do not use this company
26 December 2018
Unprompted review
Great service and quick at getting the…
Great service and quick at getting the money into guarantors bank.
Whenever I had to speak to them on the phone they were very helpful!
3 December 2018
Unprompted review
Very pleasant and friendly staff I…
Very pleasant and friendly staff I would recommend to anyone.
26 November 2018
Unprompted review
Friendly,efficient and fast would…
Friendly,efficient and fast would recommend to anyone.
26 November 2018
Unprompted review
Very understanding helpful
26 November 2018
Unprompted review
Must say the service I received was A1…
Must say the service I received was A1 (class) very informative and helpful.
26 November 2018
Unprompted review
Friendly staff
Friendly staff , clear details, also made sure of affordability which shows that they weren’t just selling!
26 November 2018
Unprompted review
Dealt with very quickly and efficiently
12 November 2018
Unprompted review
No communication externally or internally.
Every time I ring I get told the same thing “it wasn’t sent to the underwriters, we can only apologize and send it now” or “the system didn’t show that everything was uploaded, I have now rectified this and will send to the underwriters”. No-one has a clue where the applications at nobody calls back no emails back and 30 min hold times. Absolutely ridiculous, I had everything complete a week ago with confirmation all was complete multiple times. Won't be progressing with the loan with this company.
6 November 2018
Unprompted review
Was a good service polite staff
5 November 2018
Unprompted review
Highly recommend
Highly recommend, very quick and easy, great customer service
8 October 2018
Unprompted review
Very helpful and easy to use company
1 October 2018
Unprompted review
The people I spoke to were very…
The people I spoke to were very helpful. Very quick service too.
1 October 2018
Unprompted review
Great service and very helpful people.
1 October 2018
Unprompted review
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