I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPDATE. After writing my scathing review, I was refunded my money and contacted by the company. It's a shame that it took that review to get a response after three emails had gone unanswere... See more
Company replied
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
Got perfect additions from my collection. I'm happy with my new older they are decently price. Granted price went up but they were available in a timely manner.
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
2.9
Average
639 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth Ordering Process
Smooth Ordering Process! Very Helpful. On ordering
Quick Acknowledgement and Shipping update!
8 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
After the initial disappointment with…
After the initial disappointment with the product, my complaint was properly addressed by
RG CHAN who refunded the full amount. Thanks Chan.
11 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
An excellent all around service from…
An excellent all around service from ordering to delivery
8 June 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Drain maintenance feels easier with the…
Drain maintenance feels easier with the sink & drain cleaner. Works effectively, helps remove blockages, and keeps water flowing smoothly.
18 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I have had multiple experiences…
I have had multiple experiences ordering from Trustpicks. Their products have all been as advertised.
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
From ordering the product to payment…
From ordering the product to payment and delivery all went smoothly.
7 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Very disappointing product
Very disappointing product. It does not work anything like the way it does on the promo video and basically, an expensive item which is not fit for purpose. I have already requested a refund but no reply as yet. 🤨
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
AVOID!
1) What went wrong: Everything! but specifically:
a) The “express insured delivered” order took over 6 weeks to arrive despite several emails - none of which were answered by the “customer service team” - or anyone else for that matter. Nobody picks up the phone either.
b) The delivery tracking code supplied was not recognised by “the courier” - which is also un-contactable.
b) The goods supplied were not as advertised or ordered. Advertised high pressure “jet” hose fitting with “solid brass components” for just short of £20 arrived as a 100% injection-moulded standard plastic hose nozzle, worth about 50p.
c) Had I known of this “company’s horrendous performance record at the point of order, I would have shopped elsewhere. The problem is that you don’t get to know that they are involved before you’ve placed your order and paid for your goods.
Review update.
I have received a refund - along with a generic apology email - which (unsurprisingly) is word-for-word similar to other generic responses posted from this company to the many complainants listed against them on Trustpilot.
I will avoid dealing with this company again. Utter shambles. Recommend look their name up on your web browser / AI platform…Scary! All they’re after is your name / address and payment details.
6 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
I have had multiple experiences…
I have had multiple experiences ordering from Trustpicks. Their products have all been as advertised.
28 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Where is my order please
One of the products I ordered gave a delivery date, followed by an email saying my product had been shipped. When I tried to track , I got the response that my tracking number was not recognised. Nowhere to follow up !
27 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Poor Quality Product and Experience
Delivery took a long time, product arrived in a couple of bruised boxes. When opened great disappointment. product is cheaply manufactured and of poor quality I would not recommend it to anyone, mine is going in the bin.
2 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Easy to use safe site with good quality…
Easy to use safe site with good quality items at a fair price.
Have searched several sites and most times this site has the cheapest well made items.
I have bought several items from this site without any problems.
7 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Good after sales information
A clear and detailed email containing a sales receipt, expected time of arrival and get in touch information.
15 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Product a lot smaller than expected and…
Product a lot smaller than expected and functionality of shredder totally useless does not perform as shown in videos
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
A Big Con
A Big Con , fraud alert !
Do not order from TRUSTPICKS
Fraud company…
26 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Useless fake product
Long delivery time. Product cheap and dies t do as advertised. I suspect AI was used in advert. The knives are useless.
1 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
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