I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
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Review summary
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UPDATE. After writing my scathing review, I was refunded my money and contacted by the company. It's a shame that it took that review to get a response after three emails had gone unanswere... See more
Company replied
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
Got perfect additions from my collection. I'm happy with my new older they are decently price. Granted price went up but they were available in a timely manner.
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
2.9
Average
649 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I should have known better…
I should have known better but on impulse bought a peeling knife and shredding knife from this lot. They were touted as being easy to use for people with arthritic hands, as is the case with me. They took over two weeks to arrive, and when they did they were the cheapest rubbish I have ever bought and simply didn't work. Blunt and badly designed. I looked at the returns and refunds policy and found out that "discounted products" did not qualify for a refund. These were. So within ten minutes of them arriving I threw them in the bin, rather than waste my energy on trying to get a refund. I can't vouch for their other products but these were utter rubbish, don'r waste your money. One star is generous by the way. It's about time Trust Pilot gave the option of zero stars, which would have applied in this instance.
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Return or exchange …
Hello trust picks,I am really dissatisfied with the product I have received as I have ordered both shredders as shown in promotion but I have received both peelers which I have no use at all and I want to exchange with both shredders which I really in need and I was so happy to see in your add which I was looking from ages but I was frustrated as I got both peelers please can you exchange it for me with shredders?
My customer reference
892613155237076
Hope to see your response soon ........unbelievable and unexpected refunds i have just received from your side without returning your product ,how? But I'll still return your product on the return add of parcel. Thank you trustpicks I wanted to order more items but I was Lil scared but now I'll definitely order fearlessly.
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
The 240w 4-in-1 usb c cable is…
The 240w 4-in-1 usb c cable is well-built as described. Although the price may seem high, they appear to be worth the money and should last a long time.
21 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I have nothing but good things to say…
I have nothing but good things to say about dealing with the company.
23 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Have been buying interesting and…
Have been buying interesting and unusual items from Trustpicks for over 1 year. Never disappointed. Will keep patronizing them.
16 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to use app. 👍
Everything is very good value at fair price, easy to use app, very pleased 👍
2 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Misleading adverts products not as described
Items purchased on both occasions were not as described and pictures advertised were nothing like the product I received.
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
The box is well packaged
The box is well packaged, does what it says as my cats get exited for the dilivery, yes after I've unpacked the food, they jump in the box, it does say warning if left unattended cats will jump in.
1 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I have had only great experiences with…
I have had only great experiences with Trustpicks. Love the variety of unusual things available!
18 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I have never had any problem with…
I have never had any problem with Trustpicks... so I cannot share any first hand knowledge about their customer service dept. No doubt in my mind that they are excellent as well.
16 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I purchased a washing machine cleaner…
I purchased a washing machine cleaner from Trustpicks and as usual, it was a flawless transaction. I got a great machine at an excellent value and it arrived ahead of schedule.
20 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Delivery time very slow
Delivery time very slow - had to contact company. Each time I tried the tracking number - it stated “invalid”.
28 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
This purchase from Trustpicks was…
This purchase from Trustpicks was great. Consistent with my past experience ordering from Trustpicks, the solar lantern outdoor lights came well-packaged and in perfect condition.
15 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Images must be AI as this is a dreadful product. Don’t waste your money
Long wait for delivery followed by an exceptionally awful product. Feel like I’ve been scammed.
29 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
I ordered one air cush hair steamer for…
I ordered one air cush hair steamer for my daughter straight away they charged me for two and i believe they are in the process if sending me two. I have emailed them 3 times and messaged them once on their website but had no response..i know some people can be 2 faced ..but fortunately my daughter has only one head.im looking to be reimbersed for the one i never ordered..we'll see ??
31 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Phone person was helpful and calm
Phone person was helpful and calm. Items arrived quickly I know from past experience that things are well made!
13 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Disappointed with customer service.
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( twice), I emailed you to ask why that was happening. I did not get any kind of response, even just to say that you had received the email. So that was disappointing, hence the 3 stars. Since the last attempt at contacting you, I have received my order. Thank you.
18 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you very much for taking the time to leave us a three-star review.
I'm sorry for the inconvenience caused to you. We are very sorry.
We strive to provide the best service to our customers.
We hope to continue providing you with high-quality products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Had trouble at first getting discount…
Had trouble at first getting discount through operator. Finally, emailed you. You honored discount and all is well. Very very much appreciate your quality workmanship. Wish you continued success.
15 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Product was rubbish cheap copy and…
Product was rubbish cheap copy and don’t work not happy
29 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
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