Trustap helps buyers get more security by ensuring that there is transparency between those involved in the transaction. Sellers who are confident in the products they sell would not mind being in a p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They are very carefully support every my question and request. So far best escrow payment platform. Make sure you do legit transaction and they will be good for you. Review from Kieu Nhat, CE... See more
Company replied
First time I have encountered Trustap; was a little suspicious at first, but was reassured by online reviews. Very happy to have had a Feedback session with Kevin to share my positive experience, an... See more
I was very sad to hear that my payment had not reached the seller four days after the transaction had been completed. He had experienced difficulty reaching Trustap for advice on the delay but eventu... See more
Company replied
Company details
Written by the company
Trustap provides payment solutions for ecommerce stores and marketplaces. It's the smarter way to run payments, cut costs and grow your platform.
Contact info
1-2 St. Patrick's Quay, T23CY5X, Cork, Ireland
- support@trustap.com
- www.trustap.com
3.6
Average
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy response by helpful team
I struggled to get my account correctly set up, which resulted in delayed receipt of a payment due to me. The team responded very promptly to my enquiries. The problem was detected and resolved within 12 hours.
Customer service at its best.
31 October 2021
Unprompted review
Excellent help sorting problem
Needed help to cancel an ad no matter how many times I clicked nothing happened never had problems before problem solved
26 September 2021
Unprompted review
As a first time user
As a first time user and a bit of help from the seller it all went very easy and seems like a good safe system and l will have no problem using it again 10/10
17 May 2021
Unprompted review
So supposedly a day ago the seller…
So supposedly a day ago the seller dropped item off at post office but now hes paid and tracking says nothing about the post office recieving and theres no way to contact. Crap ass service
6 March 2021
Unprompted review
Reply from Trustap
Hi Nunyhur,
I'm really sorry that you had a bad experience.
Unfortunately, if a seller enters invalid tracking details and we are unable to contact them, then our policy is to cancel the transaction and refund you (the buyer) the money. Our policy is to contact both parties on multiple occasions and to only proceed to cancel the transaction if we don't receive a response.
If you would like more information on this or would like to discuss this further please email us at help@trustap.com and we'll be able to do that privately. Apologies again for the inconvenience.
Purchased a Television online from a…
Purchased a Television online from a stranger. I don't usually like buying items second-hand online from strangers for security reasons but trustap provided the perfect payment platform to fulfill the transaction.
29 December 2020
Unprompted review
Would definitely use Trustap again
I sold an item on Facebook Marketplace to someone I had never met. I had to post the item to the buyer as they lived too far away from me. I was very nervous at first but the process was so easy with Trustap and made me feel so much more secure. I had an issue with my delivery not showing as being delivered and the customer services team were so helpful and sorted it out immediately. I would definitely use them again!
13 December 2020
Unprompted review
Purchasing from a stranger.
I purchased a Christmas present off a seller I didn't know personally, using Trustap as a payment platform put my mind at ease. I will definitely be using Trustap again, it was a fantastic service!
11 December 2020
Unprompted review
I purchased a watch off Facebook market…
I purchased a watch off Facebook market place and it made me feel a lot better about sending my money.
6 November 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.