True Traveller Reviews 

My daughter, on holiday in Bali during the Christmas holidays, felt ill and had to go to a medical centre. Not knowing if they would have admitted her and having no idea about the total cost of medical treatment, we preferred to open her claim by calling the telephone number, active 24/7. Fortunately, at the end of a day of treatment she was discharged. The evidentiary documentation was uploaded to the website and, after a few hours, I received the bank transfer with the reimbursement of the expenses incurred. A tip for travellers. The tourist telephone card purchased on site did not allow voice calls to be made and contained only data traffic. Since I was also abroad without the possibility of making voice calls, my daughter had to ask one of her friends in Australia to call for her. Make sure your SIM allows phone calls, because in critical moments it can become difficult to deal with simple situations.

Fast and informative respons. Great service.

A simple claim, settled almost immediately. Honestly couldn't believe the speed it happened. No questions, I had everything I needed and it was completed with such efficiency, thank you.

We took out an expensive travel insurance policy to cover a season skiing, including off piste. Our trip was curtailed because my father was hospitalised and subsequently died.
The only claim we made was for the cost of our seasonal ski passes and nothing else.
True Traveller refused our claim on the grounds it constituted 'loss of enjoyment'. Considering the circumstances, this seemed very callous.
We were at a loss how something as fundamental as a ski pass was not covered by a policy taken out for skiing.
I am very upset now to be accused of sharp practice by the insurance company.
It was only after True Traveller refused our claim that we approached the ski area to ask whether, as a gesture of goodwill, they could refund our ski pass. They had no obligation to do so, and went away to think about it.
They came back several days later to offer a credit for next year, which we probably can't use, but we really appreciated the gesture and their kindness and compassion.
In the meantime, True Traveller had a change of heart and offered to pay our claim. Although not specifically listed under curtailment, they said that sometimes the spirit of the policy should be taken into consideration. In the background, they went away to try and recoup some of their expenses from the ski area and were told that we had been given a voucher.
Then they implied fraudulent behaviour on our part! When you've spent your life being scrupulously honest, it is so hurtful and insulting and I hope they amend their response to our review.
Although the claim process has been disappointing and very upsetting we are pleased with the outcome. They honoured the claim and later communications have restored some confidence in the company.

A very simple, smoothly and quick process

Easy to claim, put in at night and by the morning the money was in my bank, they made it so easy and I’m very happy with the service.

Omg! Best insurance and insurance experience ever. TrueTraveller is really something. Unfortunately I got bitten by a cat in Thailand. I went to the local clinic, got my treatment, payed.. then I did the claim short after at the morning, included bills and medical report and at the same day at evening I had money on my bank account 🤯🤯🤯 Thank you! Could not reccomend you more. Hopefully I wont need the service of claims ever again 😅 but I will sure use True Traveler services everytime I will be traveling!!! ❤️❤️❤️

The fastest claim I have even been able to make and receive funds for! I submitted the claim and the funds minus the excess was received within hours! This also included 1 further information request.

I hope should I need to claim again this would also still be the case and if so I will use True Traveller and recommend them all the time!

I went to Canada for 1 year through my IEC program. During my stay I had to urgently see a doctor at ER because of my health problem. I am so happy that I chose True Traveller insurance. Big thanks to Dasa from True Traveller, who is very professional and kind-hearted person, who fully understands your problem. I higly recommend True Traveller :)

I travelled 3 months in South America with my girlfriend, and after some research we decided to go with a True Traveller insurance. So happy with the choice. Unfortunately we’ve had an instance of theft during the trip, and the team at True Traveler was professional and great in helping us both in the short term providing guidance on how to manage (eg police report) and in the medium term providing refunds for covered stolen items (thank you Zeus for managing the case). Website is very good and informative. Prices competitive. Customer attention and speed of response high. Highly recommended.

Great and efficient service

Fast and easy , especially for Nepal treking with lots of info on the website.Evrything is writen and you dont have to search for hidden texts since here they dont excist.

EDIT: the response below is false. They had the payment details they mention for external healthcare company Medcom for almost a month, and there are outstanding payments for the hospital that they have certainly had the details for for over 5 months. I need proof of payment for these in order for my hospital debts to be cleared and myself to stop receiving debt collection notices, but I did not get this, only a long detailed email this morning complaining about how this is the fault of the North American healthcare system that in their words I will receive debt collection notices for 'years to come' (can't wait), not as a result of the incompetency experienced with this company and AXA - they were told they had 3 months to pay, they didn't, and now I'm in this mess.

5 months ago while abroad I underwent 2 unexpected major surgeries and spent a month in hospital. My experience with True Traveller has been nothing short of horrific and traumatic.

For the first month I was completely incapacitated and my partner was handling the claim. Everything was approved and we were told everything would be taken care of. Then, I took over the handling of the claim from my bed, as I still continue to do in my recovery, and it has been absolutely awful.

I spent a long time in hospital and had several after care services post discharge that needed to be paid. Getting each individual invoice to be paid has been an excruciating process. I've had to send them numerous times, check up on their payment constantly, an average of about 5 emails per invoice batch over weeks is sent by me checking up on these *time sensitive* invoices from the hospital. When I do get emails, they're INCREDIBLY late, they're often nonsensical and completely ignore what I was saying in my original email. The hospital themselves have complained to me on numerous occasions that they can't get a hold of anyone at AXA/TT via email or fax, and 5 MONTHS later I have now been on the receiving end of multiple *debt collection* notices from the hospital because invoices that TT said would be paid were not. I got my final notice from the hospital over 2 last remaining unpaid invoices and have been trying DESPERATELY to get a hold of TT to no avail. After about 6 emails to AXA and my contact at TT they said they would send me payment confirmation that the hospital need, and yet about 10 days later and several emails with me checking up on it, nothing has come through and my time is almost up.

I'm at my absolute wits end. I paid a huge chunk of money for this service because I was told it was great. I should not under any circumstances have had to chase this up and be this stressed over claims that were approved because they do not pay on time or do not send the hospital any confirmation so that they can erase my balance. I've been left in tears multiple times over this situation, while I recover from two major surgeries and deal with the repercussions to my life. This has been absolutely horrendous. DO NOT use this service.

I took out a family insurance policy when I was travelling around the world in the hope we would never need to use. Unfortunately when we were away someone on a moped tried to my crossover bag dragging me to the ground causing me to break my collar bone. My husband immediately contacted True Traveller from the hospital to explain the situation and to find out the best course of action. I chose to fly back to the UK to receive surgery 2 days later. True Traveller were not like other insurance companies, they treated me like a human being and were genuinely concerned about my injuries. After sending off my receipts and hospital letters I was regularly updated on the process of my claim, which was settled several days later. I could not have asked for a better service from Dasa (agent) at True Traveller. I would highly recommend True Traveller to all my friends and family.

Bought a year long global travel policy with True Traveller. Thought the cost and coverage was good in comparison to competitors. Used the policy to reclaim the cost of an online GP consultation and subsequent visit to local emergency care while travelling. I made sure to collect receipts and doctors notes from both. Once I had made the claim with True Traveller online, it was processed and paid exceptionally quickly with no further questions. Great service. The process of making the claim online was quite difficult as the system refused to accept photos of the receipts uploaded from both an apple and android phone (even though they were in the acceptable formats listed e.g. JPEG). We tried converting to PDF but these were rejected due to size. Finally accepted compressed PDF files.

I took out a policy with them for the first time as I was going to Nepal. I got food poisoning and was in hospital for a week. My partner called them from UK and they were brilliant and said from start we will guarantee payment. They emailed me daily for updates but otherwise dealt with the hospital directly and paid them. The emails from them were kind and caring and I didn’t have to worry at all about the cost. In addition they agreed I could upgrade to business class and even offered me a taxi home. When I got home I put my claim in for the flight upgrade and other expenses I had incurred as a result of being unwell and the money was in my account the next day! The form was so easy to complete too. They are just the BEST company ever and I’m truly glad to have been insured with them at a time I really needed it. I wouldn’t hesitate to use them again and would HIGHLY HIGHLY recommend them to everyone!! Thank you to the company and all the staff for their genuine and caring support

Incredible service - Easy claim - Efficient Support. I had issues in a remote part of Nepal. I sent an email and within 20 minutes I had a reply. I was given advice and when I returned and made a claim I had the case file opened (from the email) and everything went through within 2 days. Like I explained in detail what happened but then no questions asked - boom - money in my account. Nice an easy. Def recommend. Thank you so much

Amazing travel insurance & Quick payouts

Me and my partner have used true traveller a couple of times now and as long as you have the right paperwork from the hospital and proof of payment, your claim will be settled. (ours have been settled within 24 hours)

Such amazing service, thank you guys!

I'm more than happy with my TrueTraveler insurance. Since I used this insurance, this was my 4th claim (minor claims) and it was always processed within hours. Very smooth process and very helpful people I dealt with so far.