True Traveller Reviews 

Would recommend and I'll consider them again for the future.

However, they resolved my claim after three days of not answering my query and after I left a negative review on here. 4.5 Stars from me

I had some health issues while in the US. I call the customer service and they didn’t cover my expenses for urgent care, nor the ER. I would have had to pay everything by myself (almost 3600+170$) and then…. Later….. maybe…sending them all the documents they could’ve refunded me in a little percentage. The worst thing was that while feeling very sick, tired and aching I had to speak with an agent who were not able even to speak a good English! Shame on you

Had an injury in America, phoned insurance for advice came home submitted a claim at 11am and it was in my bank the same day, couldn't ask for any better service.

Good value, comprehensive travel insurance, easy claims procedure, fast response and friendly assistance. Allows you to travel with piece of mind.

Cannot recommend these people highly enough.
Recommend to all my friends since son had unfortunate event in Bali and great if already travelling.

Very fast response to our claim. No issue in reimbursing the money. We had 4 small claims throughout one year of travel insurance with True Traveller and each was solved very fast and with no issues.

I appreciate their fast response and professionalism which made my situation so much better.

I made a claim in the evening and the following morning the money was in my bank account. The staff are friendly and extremely efficient.

The price is great in comparison with other insurance houses in my home country. I’ve had to make one medical (minor) and one excess claim and both were resolved to my satisfaction within several days. Would use True Traveller again.

We contracted travel insurance when we were on a trip to Vietnam, True Traveller.
My barely verbal son complained about headaches on the right side of the head. We brought him to the pediatrician in American hospital, she found out that he needed glasses. We paid and claimed the consultation fee, True Traveller answered that they wouldn't pay saying that we chose to give treatment in Vietnam. As a reminder, in Norway any treatment is free for my son, so why would we choose that, plus we only asked for the consultation fees back.
From my experience, insurance is like a travel partner in case of need.

The latest update: The claim was finally accepted, thanks to Sandra who took the time to read the claim to find out that my son suffered from a strong headache and that an eye check was ordered by this doctor to reach a diagnosis. She sent us a comprehensive email that made us feel better, and more understood.
I still have mixed feelings but I feel way better with True Traveller now.

Claim settled within a couple days and super easy steps to do so. Great comms from the team as well!

Efficient, no-nonsense service

The perfect insurer. So.easy to claim, customer service it A1, they reply to emails incredibly quickly. I've claimed off them a few times and I'm always pleasantly surprised at how easy it is.

True Traveller were excellent and really quick in sorting out my claim for my lost bag. It meant that I was able to get valuables while I was waiting for my bag to be found.

Really good handling with my case giving peace of mind and reassurance.

Amazing experience! They answered the same day I did the claim, and it was easy and fast the communication.
I was speaking with Patrik!
I reccomend them!

Update 15/07/2024:

I've changed my rating from 1/5 stars to 4/5 stars. I think that it's unfortunate that I cannot rate True Traveller separate from their partner - AXA as I would rate True Traveller as a 5/5 and AXA as a 2/5.

True Traveller has always been very responsive and very prompt to reimburse out of pocket expenses. After sending screen shots of the bill from the hospital app to True Traveller, they reimbursed me the same day. They also provided a thorough explanation of the delay in payment - the US hospital had refused to give AXA the invoice.

The reason why I give AXA a 2/5 is because of their lack of response. I emailed them on July 5th for an update as well as July 10th - and they ignored both emails. They were also uncooperative - the hospital asked for a claims address to provide the invoice to, but AXA would not give me this address.

Original review:
Avoid! I took out travel insurance because I was going to be traveling to the US with my baby and wanted to be extra safe. Unfortunately, my baby needed to seek urgent care in the US. True Traveller outsources to AXA who agreed to pay for the ER (I have this in writing) but then never paid the hospital and also ghosted me - they stopped responding to my emails! We went to the ER on May 31st and it's now July 12th. I called True Traveller directly who assured me that AXA would get in touch with me right away and still have not heard back. Now the US hospital is contacting me via the hospital app every day for payment and says that they cannot get in touch with my travel insurance. The bill is $4,152.

We had to claim for my partner’s emergency dental work, and the exact money for the claim came into our bank account in a matter of hours. Khatia was our agent and she was extremely efficient.

The claim process was promptly addressed by very good customer service. Very easy and trouble free, I will certainly be using this service in the future.

Having used True Traveller for 2 big trips, I unfortunately needed to use the insurance for my latest trip. The claims process was quick and easy! The prices are always competitive which makes it even better. Thank you for looking after us I will use you again and have already recommended to friends before needing to make the claim.