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Trivantage Reviews 432

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from ordering to product delivery. However, some customers also noted issues with shipping costs, which occasionally approached or exceeded the item's price. A few other people felt that their specific shipping instructions were not always followed. Additionally, some reviewers experienced delays in receiving sample books and felt that new sales representatives lacked product knowledge, leading to less effective assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the customer service... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease and speed of the ordering... See more

Product

Users describe positive interactions with product. Customers consistently praise the extensive product range,... See more

Service

Reviewers consistently express satisfaction with the service provided. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always pleased by the service I receive. No matter who you get on the phone it is always a good experience. The stock is well kept, so deliveries are on time. And in a world where everything is... See more

Rated 5 out of 5 stars

We’ve been doing business with TriVantage for 39 years, and they have consistently provided excellent service. Orders always arrive on time, and their chat support responds quickly and is extremely he... See more

Company replied

Rated 5 out of 5 stars

Trivantage is a great company to do business with. Wholesale pricing on Sunbrella Fabrics, which are generally always in stock, and a good selection of accessory products to get the job done professio... See more

Company replied

Rated 5 out of 5 stars

Our experience with Astrup/Trivantage is more than just 1 or the millions of experiences we have had with your company. Always for many many years they have been reliable to us, we consider Trivant... See more

Company replied


Company details

Written by the company

Trivantage is the nation's largest wholesale supplier for the awning, marine, upholstery, and shade sail industries. We are your one-stop shop for over 9,000 products, including premium performance fabric by the yard (featuring Sunbrella), marine hardware, trim, and essential supplies. We focus on B2B customers, offering product expertise, hassle-free ordering, and fast, reliable shipping to ensure your projects are completed on time. Partner with the industry expert!


Contact info

4.8

Excellent

TrustScore 5 out of 5

432 reviews

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Rated 5 out of 5 stars

Easy to order and received

Easy to order, shipped and received.
Thank you.

24 February 2026
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Reply from Trivantage

Thank you for taking the time to leave a review. We’re glad to hear that ordering was easy and that your shipment arrived as expected. We appreciate your business and the opportunity to support you.

Rated 5 out of 5 stars

My sales person was great and effient

My sales person was great and effient. I feel I got loucy with the help she provided.

26 February 2026
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Reply from Trivantage

Thank you for sharing your experience with us. We’re so glad to hear that your sales representative provided efficient, attentive support and helped make the process a positive one. Building dependable relationships like this is important to us, and we truly appreciate the opportunity to work with you.

Rated 5 out of 5 stars

I've been a customer with Trivantage…

I've been a customer with Trivantage for years. Very seldom do I have to get fabric from a store. They have everything I need.

25 February 2026
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Reply from Trivantage

Thank you for sharing this kind feedback. We’re truly grateful to have earned your trust over the years, and it means a lot to hear that we consistently provide the fabrics and materials you need. Thank you for your continued partnership and for taking the time to leave a review.

Rated 5 out of 5 stars

Responsive and fast!

24 February 2026
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Reply from Trivantage

Thank you for the great feedback! We’re glad to hear you had a good experience with our responsiveness—that’s exactly what we aim to provide. We truly appreciate your business and the time you took to share your experience.

Rated 5 out of 5 stars

customer service

answer the phone quickly, seldom on hold. accuracy of order. friendly customer service

23 February 2026
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Reply from Trivantage

Thank you for taking the time to share your feedback. We’re glad to hear that your interactions with our team have been smooth and that your orders are handled with care and consistency. Creating a welcoming, dependable experience is important to us, and we truly appreciate your business.

Rated 5 out of 5 stars

Sue Frew is a great CSR

Sue Frew is a great CSR. She answers my questions in a timely manner and correctly.

23 February 2026
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Reply from Trivantage

Thank you for taking the time to share this feedback. We’re glad to hear that Sue has been such a reliable and helpful resource for you. Providing clear, dependable support is important to us, and we appreciate your recognition of the care our team brings to your experience. Thank you for your business—we’re grateful for the opportunity to work with you.

Rated 5 out of 5 stars

A good CO.

A good CO. To work with.

20 February 2026
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Reply from Trivantage

Thank you for your kind feedback. We’re glad to hear that working with our team has been a positive experience for you. We truly appreciate your business and the opportunity to support you.

Rated 5 out of 5 stars

Have been doing business with Tri…

Have been doing business with Tri Vantage for years and always appreciate the services and the products!

20 February 2026
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Reply from Trivantage

Thank you for sharing this kind feedback. We’re truly grateful for the long‑standing relationship we’ve built with you, and it means a great deal to know that our products and services continue to support your needs. Thank you for your continued trust and for taking the time to leave a review.

Rated 5 out of 5 stars

Always very helpful but I'm not too…

Always very helpful but I'm not too happy about the price increases

23 February 2026
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Reply from Trivantage

Thank you for sharing your feedback. We’re glad our team has been a helpful resource for you, and we appreciate your honesty regarding pricing changes. We value your business and the trust you place in us.

Rated 5 out of 5 stars

Rapid responses

Excellent communication and friendly discussion!!

19 February 2026
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Reply from Trivantage

Thank you for taking the time to share this feedback. We’re glad to hear that your interactions with our team have been positive and that communication has been clear and welcoming. We truly appreciate your business and the opportunity to support you.

Rated 5 out of 5 stars

Great customer service and guidance

Great customer service and guidance

19 February 2026
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Reply from Trivantage

Thank you for taking the time to share your experience. We’re glad to hear that our team was able to provide helpful support and direction along the way. We truly appreciate your business and the opportunity to work with you.

Rated 4 out of 5 stars

your fabric is clean & free of…

your fabric is clean & free of blemishes.
Shipment come in a timely manner.

20 February 2026
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Reply from Trivantage

Thank you for taking the time to share your experience. We’re glad to hear that the materials you received met your expectations and that your order arrived as planned. Quality and reliable delivery are important to us, and we truly appreciate your business and your feedback.

Rated 5 out of 5 stars

Good value

Good value , great customer service .

23 February 2026
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Reply from Trivantage

Thank you for your kind feedback. We’re glad to hear that you’re seeing strong value and receiving the level of support you expect. We truly appreciate your business and the time you took to share your experience.

Rated 5 out of 5 stars

Happy canvas guy

From customer service to my sales rep to the products available, y’all always spend over backwards to help me you’re not just a supplier you make me feel like part of the Trivantage family

20 February 2026
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Reply from Trivantage

Thank you so much for sharing this thoughtful feedback. We’re truly grateful for the trust you place in our team—from customer service to your sales representative—and we’re glad to hear that your experience feels supportive and personal. Building strong, lasting relationships is important to us, and we’re honored to be a partner you can rely on.

Rated 5 out of 5 stars

easy to find products

easy to find products, quick check out and most of the time on time. wish you could have free shipping
with most orders

21 February 2026
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Reply from Trivantage

Thank you for your feedback! We’re glad to hear that shopping with us is easy, checkout is quick, and your orders are typically delivered on time. We truly appreciate you taking the time to share your experience and for choosing us.

Rated 5 out of 5 stars

customer service is always so helpful…

customer service is always so helpful and responsive

18 February 2026
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Reply from Trivantage

Thank you for the kind words! We’re so glad to hear that our customer service team has been helpful and responsive. Providing timely, dependable support is very important to us, and we truly appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

I like the products and my agent …

I like the products and my agent Steve is very good but I'm hoping delivery can be done fast hopefully and price could a little bit better in the future.

18 February 2026
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Reply from Trivantage

Thank you for your feedback! We’re glad to hear you’re happy with our products and that Steve has been such a great support. We appreciate you sharing your thoughts on delivery speed and pricing as well. Thanks again for choosing us and for taking the time to leave a review.

Rated 4 out of 5 stars

Most of the time this company is great…

Most of the time this company is great and i have no issues. However, the shipping dept doesn't seem to like to read my notes about using the smallest possible shipping containers, or any of the ways I'd like m y orders shipped. It rarely ever happens. And many times the costs of shipping are almost as equal as the cost of the items I ordered, sometimes more. absolutely ridiculous, IMHO. A very small business like myself cannot afford this a lot of the time.

21 February 2026
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Reply from Trivantage

Thank you for sharing your experience with us. We’re glad to hear that you’ve generally had positive interactions with our company.

We’re sorry to hear about the frustration with shipping preferences and costs. We understand how impactful this can be for a small business, and this is not the experience we want for our customers. Our team will be following up directly to better understand your needs and work toward a more consistent solution.

Thank you again for your continued business and for taking the time to leave a thoughtful review.

Rated 2 out of 5 stars

We received some Erin Green Sunbrella…

We received some Erin Green Sunbrella with flaws that we were unable to cut around, sent photos, and have to ship the fabric back. While we got a label from Trivantage, it is a hassel. Especially since we have done business with Trivantage for years, and almost never make any claims, even when we could have multiple times.

17 February 2026
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Reply from Trivantage

Thank you for taking the time to share your experience with us, and for your many years of doing business with Trivantage. We truly value that relationship.

We’re sorry to hear about the issue with the fabric and understand how frustrating it can be to manage a return, especially when claims are rare on your end. While we’re glad we could provide a return label, we recognize that the process itself can still feel like an added burden.

We appreciate your understanding and your continued trust in us, and we thank you for bringing this experience to our attention.

Rated 5 out of 5 stars

Dependable, Responsive, and Highly Recommended

We’ve been doing business with TriVantage for 39 years, and they have consistently provided excellent service. Orders always arrive on time, and their chat support responds quickly and is extremely helpful whenever I have questions. On the rare occasion we encounter a minor issue, it’s resolved promptly. Our main sales reps, Mike B. and John R., are fantastic—they answer emails promptly and send sample books and catalogs as soon as we request them. We truly appreciate TriVantage' s reliability and outstanding customer service!

17 February 2026
Trivantage logo

Reply from Trivantage

Thank you so much for your thoughtful review and for your incredible 39 years of partnership with Trivantage. We’re truly grateful for the trust you’ve placed in us over the years.

It means a great deal to hear that our service, delivery reliability, and support teams have consistently met your expectations. We also appreciate your kind words about Mike B. and John R.—they’ll be thrilled to see the recognition.

Your continued confidence in us is something we never take for granted. Thank you again for your loyalty and for sharing such meaningful feedback.

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