Tripp Luggage Reviews 

I bought a large black case from Tripp, case was very flimsy and extremely poor quality but I was leaving the next day. Suitcase was dented when I collected, sent several emails to Tripp, did not care saying the fault is the airport handlers.
In 40 years of travelling I have never had problems with my suitcases.
I escalated and they did not care.
DO NOT BUY FROM THIS COMPANY, THEY ALSO HAVE SEVERAL OTHER NAMES THEY GO UNDER WITH REVIEWS OF 3.2 AND 1.9.
Go to a reputable company. Terrible customer service they just don't care.

I had a problem with my cabin case and the customer service advisor Nikita sorted it out quickly and efficiently. Excellent customer service !

I got a Tripp suitcase for Christmas, and took it on my first trip to the US. Within a few days the handle stopped working, but we reached out to the Tripp Customer service team, and they got back to us quickly, and by the time we had got home, they had sent us another suitcase. Obviously it was a bit annoying returning to the UK with a broken suitcase, but knowing that we were being sent another one made it all ok. Super happy with the customer service given, and a special shoutout to Melissa who dealt with our claim!

I bought a soft case which failed quickly after its first use, unfortunately, so I contacted Tripp. The back of the case was flimsy and tore 😬

Nikita was brilliant ! She immediately agreed to a replacement and a hard case ‘ new world’ model which I chose, was sent. Held off writing a review until i had used the case . It’s been to Florida USA, St Lucia and Charlotte USA . It’s a great item .

Thank you Nikita !

Ordered numerous luggage and paid for next day delivery.
No call or message to inform us the luggage had been "lost in transit" as they said.
Only found out after ringing them.
Luggage lost in transit !
Won't be using ever again.
BEWARE

We purchased a Tripp suitcase in the autumn of 2023 for a holiday to Australia a few weeks later. Summer 2024 we used the case for a second time for a cruise holiday and that’s when we noticed the locking mechanism was faulty. We eventually managed to lock the case by pushing the zip tag into its slot but were then unable to open it. In the end our cruise cabin steward had to break into the case for us. Whilst this is obviously regrettable and not a great advert for the company I have been very impressed with the customer service I have received from Tripp. I contacted them by email to explain what had happened. Kaye was very prompt in replying to my emails and on seeing photographic evidence advised we were entitled to a replacement case. Our case was no longer available and we were given a choice of cases to choose from that matched the specification of our original case. We were kept informed of the delivery process and a replacement case was received promptly. The customer service offered by Kaye was 5 star.

Poor quality cabin suitcases. I purchased 2 Retro cabin suitcases. Firstly, I received wrong order and had to wait for another week to get my initial order. Both suitcases have faulty retractable trolley handles and don't work as they should, they only go down from a fourth or fifth attempt, and only with some forse. That's not the quality I have expected. I will not feel comfortable travelling through the airport security not knowing if the handle will go down or will it be stuck? And this is my experience even before I used it on the actual trip. I wouldn't recommend Tripp products to anyone.

I am happy with my Tripp luggage, which is of great value, and quality, and is the perfect size. Great customer service, brilliant 5-year guarantee like nobody else offers. Thank you!

I purchased a cabin and large suitcase from Tripp and travelled with it for the first time and when I got back from my trip there was damage on the zip end of the luggage.
I contacted their customer service and was told nothing could be done as it was termed as wear and tear even after one trip.
I was shut down that nothing can be done as I was told it's the way I handled the cabin luggage while the large luggage with stuff in it weighing 23kg was ok
The customer service lady was not professional in handling my case.
I feel since it's after the 1st use it needed to have been recalled to investigate and replace as a sign of retaining customer.
I felt disappointed as Tripp came highly recommended

Order number as requested
T272011918

11/01/2025
This is an update of my review. I responded to their question for my order number and it's been almost 2wks and have not heard back from TRIPP.
This is just getting better. I have a picture to show the cabin luggage damage.
I patiently await to hear from them

Hi

I have provided the information requested below from the label in the suitcase, if you cannot track this now with may address given to your customer services, my telephone number , date of order etc etc..this just goes to show that this is another automated response and nobody talks to each other at Tripp in customer services. All i can say to other potential buyers is Tripp suitcases are not fit for purpose and after sales and customer services are the same as their product.............Tripp, DO NOT reply now, i have had enough of automated messages, it just winds people up! Merry Christmas :( :( :(

PO, as requested for the 3rd time now
QC-84766109
4673500 477 46745 516

Used first time recently and both cases were dented quite badly.
Yes, i understand that baggage handlers do throw cases around but these Tripp cases are extremely flimsy, they dent with the slightest touch.
I did complain but they blamed baggage handlers, which i expected (pass the buck) !....I did send email order number but I was told you could not help!!

We have recently bought 4 suitcases from trip.co.uk. One of the suite cases was delivered with a ripped seem which rendered the baggage useless. This was a damaged on arrival product.
The company are currently trying to only give us a 10 percent refund when the bag only arrived yesterday. That’s the shortest 5 year warranty I’ve ever heard of. Probably 0 chance of that warranty being fulfilled. We didn’t even ask for a refund, just a replacement.
Do your self a favour and order off Amazon. At least you get the protection that you will be able to return and have good customer service then. Why chance it with these guys?

Ordered four cases. One case arrived damaged with a crushed corner. Intitially I asked for a replacement and didn’t receive a reply. Concerned about the quality of all cases I changed my request to say I would like to return all four for a refund. Reply only discussed a replacement. I replied immediately direct to the sender Sarah to clarify and ask her to refer to my other email. No reply. Further emails now sent. This company are very happy to take your money but then give themselves the luxury of a 3-5 day SLA to reply to emails. Why on earth they can’t supply returns info in the package or allow you to access this online is beyond me. Would not use again due to poor quality product and infuriating customer service.

Excellent, quality suitcases with fair prices. Particularly happy with their customer service - Nikita from their team helped me promptly sort an issue with one of my orders. Can easily recommend and will definitely buy suitcases from then again, when needed.

I recently ordered some suitcases from Tripp but the incorrect order was delivered. I rang customer support and Nikita sorted everything out on the call including replacement order and collection of incorrect order. Now in the possession of 2 new cases. All sorted in a couple of days. Great customer service.

Really excellent customer service from Chantelle Butler who handled my query regarding a problem with the expanding handle on my suitcase. A few photos and explanation of my problem and a replacement suitcase was despatched immediatly. Absolutely brilliant service.

I have always been happy with Tripp luggage and bought a new small suitcase from them in July 24. I used the case to fly to Europe last month. Unfortunately, on its first journey through an airport it ended up with a huge dent. Customer service has blamed baggage handlers, but shouldn't their luggage be robust enough for airport handling? This suitcase was recommended by Good Housekeeping magazine so I will be writing to them with my experience.

Bought a medium case and after a few trips the zipper broke.

Contacted customer services with order number. Very fast responses from a person named Sasha, who requested a few bits of info. Once sent, a replacement has been dispatched without any argument.

Overall pleased with the other case and think good value for money and at least they stood over warranty etc.

Absolutely unbelievable customer service, they went over and above to accomodate and help ne with my order and offered invaluable advice, Will only ever purchase my luggage from Teipp after this experience

I bought an ultra-lite clam shell large wheel duffle suitcase for a 3 week trip to Australia. During the trip, both the inside zipped covers tore away from the zip and one of the carry handles pulled off the fixing stud.
On return I contacted customer service about the issues and within 2 days a replacement was ordered by Kaye who was really helpful with the matter so 5 stars to her.
I have given 3 stars for the luggage as I thought it would have been a bit more robust. Time will tell if this was a one off incident.

So disappointed with the customer service. I purchased 2 large and 2 cabin suitcases, same model. One of the cabin bags we purchased has no handle on top. We only noticed when using it for a recent trip, it's extremely awkward to carry down stair or put in and out of the overhead cabin. Customer service just advised it was an older model however pictures from their instagram shows a handle on models back to 2022 so sounds like rubbish. All i requested was to send back the one I got and replace it with one with a handle but I was told no.

I'd avoid and purchase somewhere else.

*no resolution, just excuses for selling a faulty item, avoid at all costs, better options out there*