I have to enter my credit card details three or four times
Company replied
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Review summary
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Easy to use and very useful
Company replied
looked like I had booked even had confirmatory Email but could not down load documents had to check account to if money had gone out it had not so had to go through all process again crap system even... See more
Company replied
I just got stuck in a trust pilot screen immediately after clearing payment. I now have no idea if everything has worked.
Company replied
3.2
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
By mistake I activate this service
By mistake I activate this service
After that I deactivated service
But they charge every month
Very bad experiences
10 March 2026
Unprompted review
Reply from Trip Sorted
Hi Singh Pardeep,
Thank you so much for taking the time to share your experience. We’re sorry to hear that your experience did not meet expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
i would put no stars if i could, illegal charges
i would put no stars if i could. shit google ads to trick you to click the link to begin with. there is absolutely no need for a third party for fast track with airports. and then a few days later tried to charge me nearly 100 euro for nothing and no reason. if it wasn't for revolut blocking it, they would have charged me 100 euro for absolutely nothing. don't use it
10 March 2026
Unprompted review
Reply from Trip Sorted
Hi Friend of Ted,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Good easy service
9 March 2026
Reply from Trip Sorted
Hi Lynn Jones,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Easy to book
9 March 2026
Reply from Trip Sorted
Hi Customer,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Bridget,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
I am reporting this company to trading…
I am reporting this company to trading standards and the AGM in the Netherlands. I purchased only fast track tickets for Palma airport. I wasn’t asked or informed that I would need to subscribe. As soon as I realised I had not purchased the tickets directly with Palma airport I contacted them to cancel and for a full refund. I discovered several days later they have taken £70 from my account. I have checked all emails and I don’t have one email to say I have subscribed to trip sorted or that they were taking this money. I have contacted customer service and they will not give me a refund. Please stay clear of this company. They are shady and not to be trusted.
8 March 2026
Unprompted review
Reply from Trip Sorted
Hi Karen Pearson,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track booking. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
“Outcome feels like a scam”
“Outcome feels like a scam”. Purchased a “one off” airport fast track and the experience was poor and actually much more expensive, in hindsight, than the airport would charge. Then to subsequently find out that through their mass of words / policy and tick the box you get charged a €98 annual subscription which I didn’t want or know this was the case. Dispute continues. Stay away.
8 March 2026
Unprompted review
Reply from Trip Sorted
Hi Jude Lagan,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track booking. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
No server accessible
No server accessible, 504 error, .... but payment received !!!!
So payed with no fast track obtained meaning illegal.
Pas de server accessible, erreur 504 ou Application error... bref paiement effectué et rien de reçu... Donc du vol
8 March 2026
Unprompted review
Reply from Trip Sorted
Bonjour CHASSARD,
Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous vous présentons nos sincères excuses pour les désagréments et la frustration que vous avez pu rencontrer avec notre service d'abonnement.
Nous prenons tous les commentaires très au sérieux et nous vous serions reconnaissants de nous donner l'occasion d'examiner cette question plus en détail et de vous aider directement. Veuillez nous contacter à l'adresse contact@trip-sorted.com en indiquant votre nom complet et l'adresse e-mail associée à votre compte afin que nous puissions examiner et résoudre le problème.
Nous vous remercions de votre patience et attendons avec impatience de vos nouvelles.
Astrid
Trip Sorted
Be careful
Very poor communication,ended up with 79 euro subscription when buying two fast track tickets ,read the small print and don’t assume anything.
8 March 2026
Unprompted review
Reply from Trip Sorted
Hi Bosco Reid,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re pleased to hear that our service met your expectations and made a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Please attention to this review of Trip Sorted
I had the exact same experience as Victoria in November 2025 (see her review for details). I also thought I have purchased just a one-time fastlane ticket, but in addition, it apparently came along with a subscription I had no idea of. I was surprised to see an additional charge coming through of € 79. I immediately called the Trip Sorted customer desk and I was able to cancel the subscription (got an email confirmation), but unfortunately too late to get a refund of the € 79, as a 72 hour trial (which I also was not aware of) had lapsed. I believe "trip sorted" should be a lot clearer in their communication as people clearly do not realize that they purchased a subcription. So as a traveller/customer, you really are left with a feeling of being deceived and not treated in an ethical manner. I hope that people read this review and not make the same mistake that I did, and that thee Trip Sorted team/organisation learn that this is not the way to treat people.
Update 9 March 2026: i saw the reaction of Astrid of Trip Sorted. I think Astrid misunderstood as I am not pleased at all. The process used by Trip sorted is misleading because as a customer, you don't get warned or informed that a subscription is automatically attached when you purchase a one time ticket (in this case for fast lane access at an airport). Also the payment goes in two parts, (i) immediately the fee for the fast lane ticket, and (ii) only 3 days later the cost for the subscription. Very misleading and Trip Sorted needs to evaluate this?
8 March 2026
Unprompted review
Reply from Trip Sorted
Hi Harry Everaerts,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re pleased to hear that our service met your expectations and made a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
A 100% fraudulent website - beware of this SCAM
My intention when using this website was to make a one-time payment for a single service (fast-track at Brussels airport). At no point did I knowingly agree to a recurring subscription of 79 euros every three months which they did after registering to their site. If such a condition exists, it was clearly not presented in a transparent or prominent way, because I would never have agreed to it.
I have now discovered that I have been charged twice for this recurring service, amounting to 158 euros, despite the fact that I have never used the service at all. Until recently, I was not even aware that such a subscription existed.
Furthermore, I never received any notification by email informing me that a recurring payment would occur. All payment notifications appear to have been placed only within the platform itself, which I had no reason to regularly check, especially since I believed I had made only a one-time purchase.
After carefully reviewing my account on trip-sorted.com for the first time, I was shocked to discover that I had been automatically subscribed to a service I never intended to purchase. It is difficult to understand how simply registering for a one-time payment could result in an ongoing subscription without clear and explicit consent. This is a clear SCAM and it could have gone for more months. Beware of this kind of so called "services" - if I could give them 0 stars I would but I think reporting them to all customers services in different countries would be clearly better to avoid other people this experience.
30 November 2025
Unprompted review
Reply from Trip Sorted
Hi Victorita Dolean,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track booking. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Alec Chalmers,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
This is a con
This is a con. The one off tickets are genuine but they opaquely sign you up to a membership and take it out of the card number you have used. Allegedly it’s in the terms but not that was sufficiently clear to me. Avoid.
15 January 2026
Unprompted review
Reply from Trip Sorted
Hi K Sehat,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Eleanor Patterson,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re pleased to hear that our service met your expectations and made a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Cool awesome
3 February 2026
Reply from Trip Sorted
Hi Florent Portier,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Great thanks so much
5 March 2026
Reply from Trip Sorted
Hi Emily Rutter,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re pleased to hear that our service met your expectations and made a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Ariana,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Vasyl Hovhera,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Daria Onischenko,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Phoebe Crumpton,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
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