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Trilogy Jewellers Reviews 238

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting exceptional customer service. People appreciate the smooth and easy processes, whether buying or selling, and frequently mention the high quality of the products and the overall positive user experience. Many consumers express their intent to return for future purchases due to the outstanding service received. However, some customers also noted significant issues, including a lack of updates on transactions and, in a few instances, concerns regarding items being unaccounted for or mishandled while in the company's possession, leading to dissatisfaction and concerns about communication and accountability.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the outstanding and... See more

Product

Customers consistently note positive experiences with product. Many reviewers are extremely pleased with... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely awesome company to purchase from. The sales advisors are friendly and helpful. My watch also arrived and didn't fit my wrist this company shipped me some spare links straight away... See more

Company replied

Rated 5 out of 5 stars

Rishika was brilliant! Great service, really friendly while being relaxed and zero pressure to buy! The shop is beautiful, well lit and they encourage you to try watches on if you like the look but wi... See more

Company replied

Rated 5 out of 5 stars

Recently decided to sell my Rolex to free up some cash for a purchase of a vehicle and contacted Trilogy for a consignment price, they offered a great price and were very responsive, polite and easy t... See more

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Rated 5 out of 5 stars

Absolutely sublime service. Rishika was very professional & the Yacht-Master was perfect. I bought a Yacht-Master late 2024 model with box paper's & tags for a great price. I would highly recommend... See more

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Rated 5 out of 5 stars

I came across a watch I was looking for and came across Trilogy. I made an enquiry which led to a successful purchase. Honey was amazing, she connected with me on WhatsApp and kept me informed on th... See more

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Rated 5 out of 5 stars

What an experience! Rishika was amazing. Really appreciated her help and how kind she was. A truly unique and professional service whilst being very courteous. Couldn’t have had a better experience... See more

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Rated 5 out of 5 stars

So happy with the purchase! The company were amazing to deal with. They really care about their client. They were in contact throughout the delivery to ensure it arrived safely and that we were happy... See more

Rated 5 out of 5 stars

I bought a watch from trilogy via watchfinder. So I didn’t deal with them directly however they moved things through quickly and the watch I purchased was exactly as described. To that end, from my ex... See more

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Rated 5 out of 5 stars

very nice people with excellent service right from start to finish. Very welcoming. I had purchased a rolex watch with no issues what so ever, they were very helpful. Would defo recommend them. Very p... See more

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Rated 5 out of 5 stars

Rishika gave me a really fair and reasonable part X value on my Cartier and we worked out a deal on a Rolex Wimbledon! Will definitely be coming back for my next watch purchase!

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Rated 5 out of 5 stars

Outstanding service and product inventory. Truly one of the best watch buying experiences I’ve had. Special thanks to Rishika, who went above and beyond to get me the exact Cartier setup I was looking... See more

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Rated 5 out of 5 stars

Sold a datejust Rolex through Trilogy Jewellers. The process was straightforward, clear and trustworthy. I was kept up to date with the sale process and the funds were transferred straight after the s... See more

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Rated 5 out of 5 stars

Gentleman who was serving was very experienced and patient. It takes a minute to choose the right watch. He was also very knowledgeable on dates and serial number. A very good experience.

Company replied

Rated 5 out of 5 stars

I buy and sell quite a lot of watches and use three of four trusted dealers, but the customer service I've just experienced from Belle was second to none at every stage. A new dealer for my list! Than... See more

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Rated 5 out of 5 stars

First class service from the whole team at Trilogy. Ordered a Rolex Yachtmaster and arrived when requested, exactly as described. Great communication from the whole team especially Belle

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Rated 5 out of 5 stars

It was so easy to arrange an appointment to view the watch I’d seen. Belle who dealt with us was lovely, and knowledgeable about the whole process. There was no hard sell or pressure to buy. When I’m... See more

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Rated 5 out of 5 stars

Been dealing with Frankie from long before Trilogy from the Arcade days in Hatton but what an outfit this is now, store is absoutely stunning and what friendly service from Honey, Ovi and the team, so... See more

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Rated 5 out of 5 stars

Extremely nice people to have purchased a watch from good luck with your new fab boutique filled with fantastic stock

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Rated 5 out of 5 stars

Thanks to Frankie for making the process so easy and he really knows his stuff. Couldn’t recommend Trilogy Jewellers enough.

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Rated 5 out of 5 stars

Rashiska and team were helpful and made the process easy to sell my timepiece offering a competitive price. Would recommend again

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Rated 5 out of 5 stars

Great service . I was recommended Trilogy by another dealer. I sold 5 watches in one transaction. Would recommend and def use again.

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Rated 5 out of 5 stars

Highly recommend. Love my new watch. The service was amazing. Will use again for sure. Very professional and made the purchase so easy.

Company replied

Rated 5 out of 5 stars

Rishika was quick to deal with me. The entire process went smoothly and I received payment within 7 days which was good. All in all a great transaction and thanks for looking after me and my... See more

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Rated 5 out of 5 stars

Quick and easy to get a purchase sorted, Belle was particularly helpful with answering questions regarding the watch. Would buy from again

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Rated 5 out of 5 stars

My experience with Trilogy Jewellers was absolutely delightful. Belle was a sweetheart she was really helpful and truly made the shopping experience more. Couldn’t recommend Trilogy Jewellers and Bell... See more

Company replied

Rated 5 out of 5 stars

I sold my Rolex to trilogy through a lady called Rishika. I was offered an excellent price and the process was really smooth and easy! I couldn’t recommend them enough!

Company replied

Rated 5 out of 5 stars

I recently purchased a Rolex through Trilogy after discovering them on Instagram, and I couldn’t be more impressed with the experience. From start to finish, their service was outstanding. Ovi was p... See more

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Rated 5 out of 5 stars

Amazing experience. Will always use these guys now. Love my new watch and the service was amazing

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Rated 5 out of 5 stars

Fantastic customer service and very efficient. Can’t be faulted upon enquiring through to purchase. Would recommend and will be using Trilogy in the future.

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Rated 5 out of 5 stars

Highly recommend these guys, sold my Rolex Datejust to them, great service and great communication! 10/10

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Rated 5 out of 5 stars

Amazing service, constant communication and always happy to help! Found me the watch i’d been looking for months- definitely recommend!

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Rated 5 out of 5 stars

Sold my watch through Trilogy Jewellers. They were very professional and helpful making the entire process a positive experience. Would highly recommend.

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Rated 5 out of 5 stars

Ovi thanks v much for the GMT. Great price for perfect example - a pleasure to do business with Trilogy . Thanks

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Rated 5 out of 5 stars

Great experience with Trilogy Jewellers. The watch was exactly as described — beautifully detailed and in excellent condition. Professional service and smooth process from start to finish. Highly reco... See more

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Rated 5 out of 5 stars

Great experience from start to finish belle went through the transaction with me and described watch exactly 💯 would definitely recommend trilogy Jewellers thankyou

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Rated 5 out of 5 stars

Rishika is perfect. Rather on the ball and get the job done! Really love the service here

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Rated 5 out of 5 stars

Bought two watches, very smooth transactions. Excellent service, excellent condition watches and very competitive prices.

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Rated 5 out of 5 stars

Quick delivery and great communication. First class product and service

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Rated 5 out of 5 stars

Great service from Honey and the team, really helpful.

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Rated 5 out of 5 stars

Found Trilogy and especially their employee Belle, who introduced herself over their WhatsApp interaction.I sent photos of the watch I was selling and a brief description. Belle, then promptly repli... See more

Rated 5 out of 5 stars

Always a smooth and accommodating process. Great customer service, would thoroughly recommend.

Company replied

Rated 5 out of 5 stars

I’ve bought different watches at Trilogy and I’ve always been very satisfied with my purchases. The team at Trilogy, Rishika, Ovi and all the others are very professional, always responsive and gave m... See more


Company details

  1. Watch Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Buyer
  5. Jewelry Store
  6. Watch Repair Service

Written by the company

Based in Mayfair, Trilogy Jewellers is London’s home of luxury watches and bespoke jewellery. We’re the foremost experts in high-end jewellery, bringing some of the world’s most exclusive pieces to the UK at discount prices. Keeping you, the customer, happy is what gets us out of bed in the morning, and we can’t wait to introduce you to our world of rare watches made for the confident man and woman. Trilogy Jewellers has the connections in place to source ultra-rare timepieces that other jewellers can’t get their hands on - and we’re proud of that. Thanks to our position in the industry, we can usually source any watch within 24 hours. In fact, we love a challenge, and no matter how exclusive the piece you’re searching for may be, we’re confident we can make it yours. Our team knows this industry inside-out, and is set to become your trusted advisor. So, whether you’re searching for the next upgrade for your wrist or the next addition to your investment portfolio, we guide you towards those rare gems that hold maximum value to help you make an educated, balanced decision. Visit us in Mayfair, London, to experience our luxurious alcove in the heart of the city, or give us a call on 0203 929 8227 to speak to a member of our team. Tell us more about your timepiece goals, and leave it to us to get you there.


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First Class Experience

Found Trilogy and especially their employee Belle, who introduced herself over their WhatsApp interaction.I sent photos of the watch I was selling and a brief description. Belle, then promptly replied to me, offering two options a) outright purchase b) Entrust Trilogy with the watch, for them to prepare, clean etc and doing it this way didn’t oviously guarantee a sale, but providing you don’t need the money in a hurry, you get rewarded with approx 20% more value. I opted for option b) and the watch sold within a few weeks of it going online and in their Actual home showroom.
I would have no hesitation, in endorsing Trilogy and especially Belle, as I stay over 500 miles from their London showroom and my trust in Belle was rewarded, by a very pleasant, straight forward transaction and she kept me up to speed, on how the proposed sale was progressing and was a credit to their business.
All in all great A++

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism at the top level

I’ve bought different watches at Trilogy and I’ve always been very satisfied with my purchases. The team at Trilogy, Rishika, Ovi and all the others are very professional, always responsive and gave me a lot of support in the transaction. They give you the best valuation of your watch when you trade in. Highly recommended

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

So happy with the purchase! The company were amazing to deal with. They really care about their client. They were in contact throughout the delivery to ensure it arrived safely and that we were happy with the watch. This customer service will make us go back to this company for further purchases. Thanks so much for making it all so special.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Trilogy as always

I can’t recommend Trilogy Jewellers highly enough. I’ve been there multiple times now, purchasing everything from jewellery to watches, and every single experience has been outstanding.

A special mention to Frankie , who provides exceptional customer service. Frankie is knowledgeable, professional, and genuinely takes the time to make sure you find exactly what you’re looking for. Nothing ever feels rushed, and the advice is always honest and helpful.

Their new shop on Davies Street is absolutely beautiful — modern, welcoming, and a perfect setting to browse their stunning collection.

If you’re looking for quality pieces and first-class service, Trilogy Jewellers is definitely the place to go.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Watch Shopping

I recently bought a watch from Trilogy Jewellers, and I am beyond impressed. The service from Rishika was amazing, and it was great to go in store and see all the amazing watches they have on display. I highly recommend, and hope to comeback in the future!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Rishika was brilliant

Rishika was brilliant! Great service, really friendly while being relaxed and zero pressure to buy! The shop is beautiful, well lit and they encourage you to try watches on if you like the look but without any pressure at all to buy. Overall the experience with Rishika was excellent and we will be returning for our next watch!

6 February 2026
Unprompted review
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you so much for your wonderful review Rupert!

We’re absolutely delighted to hear that you had such a positive experience with us and that Rishika made your visit so enjoyable. Creating a relaxed, welcoming environment with no pressure to buy is something we truly value, so it’s fantastic to know that came across during your time in the boutique.

We’re also pleased you enjoyed the space itself, we’ve put a lot of thought into making it a beautiful, comfortable place where clients can take their time, explore, and try pieces on at their own pace.

We truly appreciate your kind words and your support, and we very much look forward to welcoming you back when it’s time for your next watch.

Warm regards,
The Trilogy Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Will always use these guys now. Love my new watch and the service was amazing

2 February 2026
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you so much for your kind words Carl! It truly means a lot to us. We’re thrilled that you love your new watch and that you had such a great experience. Building long-term relationships with our clients is what we’re all about, so we’re honored to have earned your trust. We look forward to helping you again in the future!

Kind Regards,
The Trilogy Team

Rated 5 out of 5 stars

Always a smooth and accommodating…

Always a smooth and accommodating process. Great customer service, would thoroughly recommend.

3 February 2026
Unprompted review
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you so much for your continued trust and kind words Tom! We’re delighted to hear that the process is always smooth and accommodating for you. Providing great customer service is our top priority, so your recommendation truly means a lot. We look forward to helping you again soon!

Kind regards,
The Trilogy Team

Rated 5 out of 5 stars

Trilogy Jewellers 10/10

My experience with Trilogy Jewellers was absolutely delightful. Belle was a sweetheart she was really helpful and truly made the shopping experience more. Couldn’t recommend Trilogy Jewellers and Belle more!

28 January 2026
Unprompted review
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you so much for your review!

We’re absolutely delighted to hear that you had such a wonderful experience at Trilogy Jewellers with Belle. Your recommendation means more than you know, and we’re so grateful you chose to shop with us. We look forward to welcoming you back again soon.

Kind regards,
The Trilogy Team

Rated 5 out of 5 stars

Very happy

Sold a datejust Rolex through Trilogy Jewellers. The process was straightforward, clear and trustworthy. I was kept up to date with the sale process and the funds were transferred straight after the sale. Would definitely sell through them again.

10 January 2026
Unprompted review
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you so much for your kind words Matt! We’re thrilled to hear that you had a smooth and transparent experience selling your Rolex with us. Keeping our clients informed every step of the way is very important to us, and we’re glad it made a difference for you. We look forward to assisting you again in the future!

Kind regards,
The Trilogy Team

Rated 5 out of 5 stars

Very good service watch is bang on

Very good service watch is bang on

28 January 2026
Unprompted review
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you for your kind review Kevin. We’re delighted to hear you’re pleased with the service and that the watch met your expectations. We truly appreciate your support and look forward to assisting you again.

Kind regards,
The Trilogy Team

Rated 5 out of 5 stars

I sold my Rolex to trilogy through a…

I sold my Rolex to trilogy through a lady called Rishika. I was offered an excellent price and the process was really smooth and easy! I couldn’t recommend them enough!

21 January 2026
Unprompted review
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you very much for your kind review Joe! We’re thrilled to hear that you were happy with the price offered and that the selling process was smooth and straightforward. Customer experience is extremely important to us, and it’s great to know we delivered. Thank you for choosing Trilogy and for your recommendation, we truly appreciate it.

Kind regards,
The Trilogy Jewellers

Rated 5 out of 5 stars

Great attention to detail and patience

Great attention to detail and patience. Very kind and has a lot of knowledge!!

21 January 2026
Unprompted review
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Attention to detail and patience are very important to us, and we’re glad that came through. We look forward to assisting you again!

Kind Regards,
The Trilogy Team

Rated 5 out of 5 stars

Submariner purchase

Absolutely awesome company to purchase from. The sales advisors are friendly and helpful.

My watch also arrived and didn't fit my wrist this company shipped me some spare links straight away at no extra cost.. pretty expensive links also may I add.

Thank you very much ill definitely be making any future watch purchases through these lovely people.

19 December 2025
Unprompted review
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you so much for this wonderful review! We’re delighted to hear that our sales advisors made your experience a positive one and that we could quickly help with the extra links. Ensuring your watch fits perfectly and that you’re fully taken care of is very important to us. Your kind words truly mean a lot, and we look forward to assisting you with many more watch purchases in the future!

Kind Regards,
The Trilogy Team

Rated 5 out of 5 stars

Extremely nice people to have purchased…

Extremely nice people to have purchased a watch from good luck with your new fab boutique filled with fantastic stock

20 January 2026
Unprompted review
Trilogy Jewellers logo

Reply from Trilogy Jewellers

Thank you so much for your kind words! We’re thrilled you enjoyed your experience with us and truly appreciate your support. We can’t wait to welcome you back to our boutique and share more of our fantastic stock with you!

Kind Regards,
The Trilogy Team

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