Great service, great prices, reward scheme and next day delivery, tip top online shopping
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried to use my customer reward,it doesn't send me code, don't return several emails or answer phone,I don't know if still in business or bankrupt ,so can't buy from them even though website looks o... See more
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I ordered winter jacket...Rab Men's Nebitron Pro jacket on 13th September. My husband had been looking for jacket online and discovered Trekkitt.... I am often sceptical about online purchases from... See more
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I wish I could give trekitt 10 stars as they deserve them. Website is great, stock levels are good, prices are very competitive and delivery with wonderful DPD next day is simply the icing on the ou... See more
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Company details
Written by the company
At Trekitt, we believe that life is best lived outdoors. Whether you’re planning a weekend hike, a multi-day trek, or simply exploring your local green spaces, we provide the gear, advice, and service to make your adventures unforgettable. From high-performance clothing and backpacks to sleeping bags, tents, and footwear, we carefully curate products from the world’s leading outdoor brands to ensure quality, durability, and comfort. Our team isn’t just passionate about the outdoors—we live it. We test products in real conditions, so you can trust that what you buy from us will perform when you need it most. Beyond gear, we’re committed to providing exceptional customer service. Whether it’s helping you select the right tent, advising on fit, or guiding you through returns and exchanges, we aim to make every interaction seamless and personal. At Trekitt, we also know that great adventures shouldn’t break the bank. That’s why we strive to offer competitive prices without compromising on quality. We’re constantly updating our range, exploring new innovations, and learning from our customers so that every purchase supports your next great journey. From the casual day-tripper to the seasoned explorer, Trekitt is here to equip, inspire, and support you every step of the way.
Contact info
United Kingdom
- 01432 263 335
- support@trekitt.co.uk
- www.trekitt.co.uk
4.1
Great
298 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Faultless
I use Trekitt quite frequently and always find them professional, informed, willing and efficient. It's just got that feeling of everything being selected and of good quality so although you might be choosing between a few products, if Trekitt have chosen to stock it, you likely can't go very wrong (and they have always found good solutions for me when it turns out to not be quite right).
30 July 2025
Unprompted review
Reply from Trekitt
Hi Helen,
Hearing this from our customers is exactly why we do what we do. Thank you for letting us know. We’re so pleased to hear you’ve had great experiences with Trekitt and that our product range and advice have been helpful.
We work hard to hand-pick quality kit and make sure our customers feel looked after, so it’s brilliant to know that’s come across.
Thanks again for your continued support. We look forward to helping you find your next bit of kit!
All the best,
The Trekitt Team
Very good company
Very good company. Delivery is prompt and reasonable prices. Love the rewards scheme too.
1 August 2025
Unprompted review
Reply from Trekitt
Hi Ray,
Thank you for taking the time to leave such a great review! We’re so pleased to hear you’re happy with our prompt delivery, competitive prices, and our rewards scheme.
Your feedback means a lot to us, and we look forward to helping you with more kit in the future.
All the best,
The Trekitt Team
Exceptional service
I received truly exceptional service from Trekitt and I was delighted with my purchase of a polar jacket in preparation for a trip to the Arctic.
The jacket was delivered on time and exceeded my expectations. It was outstanding value for money. Trekitt will be my first choice for future specialist clothing.
4 August 2025
Unprompted review
Reply from Trekitt
Thanks so much for your kind words, it really does mean a lot to us.
I’m thrilled to hear the jacket arrived in good time and that it’s lived up to (or even surpassed!) your expectations. It sounds like an incredible trip you’ve got ahead of you — the Arctic! I hope it serves you well out there.
We really are grateful for your support, and if there’s anything else you need before or after your adventure, just give us a shout.
All the very best,
Trekitt Team
Excellent customer service
Purchased a jacket online which was delivered to the wrong address by PARCEL FORCE. Spoke with customer service at Trekitt, a young man Sam. Extremely helpful and kept me updated by phone call throughout. Jacket redelivered 3 days later. Highly recommend Trekitt and will definitely use again. Thank you Sam.
24 July 2025
Unprompted review
Reply from Trekitt
Thank you so much for your lovely review. We're really pleased to hear everything was sorted in the end despite the initial hiccup with delivery. We will be sure to pass your kind words on to Sam as he will be chuffed to know he was able to help.
Thanks again for your support and we look forward to seeing you back at Trekitt soon.
All the best
The Trekitt Team
best trekking gear supplier
Ordered Craghoppers pants Steal 2 and Kiwi 2. Both were true to Fit and waterproof, and came within 3 days. Thanks for the amazing service. Cannot reccomend this company enough, fortunate to have them as a supplier in India.
24 July 2025
Unprompted review
Reply from Trekitt
Thank you for your kind words and for taking the time to leave a review. We are based in Hereford in the UK, but it is great to know our service is appreciated all the way in India. We really appreciate your support.
Thanks,
The Trekitt Team
Well organised and good service.
Generally speaking all has been fine. I have ordered many products and returned several products as well.
Orders have always been dispatched and delivered on time.
Any returns have been dealt with in a timely manner.
The only real issue I had was with the website, they contacted me quickly after I raised the issue and asked for further feedback.
21 July 2025
Unprompted review
Reply from Trekitt
Thanks so much for taking the time to leave a review, it really means a lot. We're really pleased to hear everything’s been running smoothly with your orders and returns, and that our team followed up quickly when you had that website hiccup.
We’re always working to improve, so your feedback genuinely helps. If you ever need anything else or run into another issue, we’re just a message away.
Take care,
The Trekitt Team
Excellent customer service
10 July 2025
Unprompted review
Reply from Trekitt
Hi David,
Thank you so much for taking the time to leave a review. We're really pleased to hear you received excellent customer service – that's exactly what we aim for. If there's ever anything else we can help with, just let us know!
All the best,
The Trekitt Team
Brilliant service
Very impressed! I ordered an Osprey Farpoint 75 from Trekkit as it was cheaper than anywhere else, and it arrived really quickly.
Not long after, I accidentally jammed one of the buckles and had to send it back for repair (whether that’s down to user error or a design flaw is up for debate).
Trekkit were brilliant – kept me in the loop the whole time and were always friendly and quick to respond. Got the backpack back in perfect condition, well before my trip. Would happily order from them again.
23 June 2025
Unprompted review
Reply from Trekitt
Hi Alexander,
Thanks so much for taking the time to leave such a thoughtful review. We're really pleased to hear that your order arrived quickly and that you were happy with the price.
Sorry to hear about the buckle issue, but we're glad we could get it sorted swiftly and in time for your trip. It's brilliant to know you felt well looked after throughout — that’s exactly what we aim for.
We’d be delighted to welcome you back any time.
All the best,
The Trekitt Team 🏕️
Arrived within 48 hours
Placed order and item arrived within 48 hours. Cheaper than the item on Go Outdoors too. Very impressed, will use again.
19 June 2025
Unprompted review
Reply from Trekitt
Hi Emily,
Thanks ever so much for your lovely review. We’re chuffed to hear your order arrived so promptly and that you found it for a better price than elsewhere. Really pleased to know you’d be happy to shop with us again – that means a lot.
All the best,
The Trekitt Team 🏕️
I ordered some Fjallraven shorts from…
I ordered some Fjallraven shorts from Trekitt, unfortunately they were too big, so had to change them. The whole process from return, to refund and re delivery of the smaller size shorts was done in 48 hours, faultless and flawless
14 June 2025
Reply from Trekitt
Hi John,
Thank you so much for your kind words! We’re sorry the first pair of shorts didn’t quite fit, but we’re really glad the return process was smooth and speedy for you.
It’s great to hear everything was sorted within 48 hours — we know how important it is to get the right kit quickly. We hope you love your new Fjallraven shorts and would be happy to help anytime in the future!
All the best,
The Trekitt Team 🏕️
Helpful and accommodating
Helpful and accommodating. Very good communication and a quick easy service.
6 June 2025
Reply from Trekitt
Thank you so much for your review! We're really pleased to hear you found our service helpful and accommodating. Great communication and a smooth experience are exactly what we aim for, so it's lovely to know we delivered that for you. If there's anything else we can do, don't hesitate to reach out!
All the best,
The Trekitt Team 🏕️
Poor Customer Support Experience
I’m very disappointed with the customer support. I reached out via email and phone 2–3 days and received no response whatsoever. It's incredibly frustrating to be ignored when trying to resolve an issue. A company should prioritize customer concerns and at the very least acknowledge them in a timely manner. This lack of communication has significantly affected my trust in their service.
12 June 2025
Unprompted review
Reply from Trekitt
Hi Shweta,
We’ve looked into this thoroughly and, as of now, we’ve had no record of any contact from you, by phone or email, regarding an issue.
We absolutely understand how frustrating it must be to feel ignored, but we want to assure you this certainly isn’t how we do things, and we’d never knowingly leave a customer without support.
Please do get in touch with us directly at support@trekitt.co.uk and we’ll do everything we can to help resolve this as quickly as possible.
All the best,
Trekitt
Positive Experience
I ordered a pair of women's walking shorts on sale from this site.
Shorts as described, great price, good communication and fast delivery.
I don't need to worry about the not so good comments about returns as the shorts fitted perfectly.
Thanks
10 June 2025
Unprompted review
Reply from Trekitt
Hi June,
Thanks so much for your lovely review! We're really glad to hear the shorts were a great fit and everything arrived quickly. It's great to know you had a smooth experience from start to finish.
Just to mention — for peace of mind, we also offer a 90-day return policy and a two-year manufacturing warranty on all our products. Full details can be found on our website if you ever need them.
Enjoy getting out and about in your new shorts! 😊
Ultralight camping chair
I would like to thank all the staff of Trekitt for all their help in assisting me to choose a backpacking chair Firstly to Saul for his prompt responses to my emails and advice he gave Secondly to the young chap who sadly I never got his name for taking out all the ultralight chairs so I could test them all plus giving me helpful knowledge on each chair I finally settled on the Helinox Chair Zero and I am super happy with my chair
7 June 2025
Unprompted review
Reply from Trekitt
Hi Brian,
Thanks so much for your lovely message — it really makes our day! We’re so glad you’re happy with your Helinox Chair Zero, it’s a great pick for backpacking.
I’ll be sure to pass your thanks on to Saul, and we’ll try to track down the guy who helped you test all the chairs — he’ll be pleased to hear it!
Hope you get plenty of comfy moments out on the trails.
Cheers,
The Trekitt Team 🏕️
Absolutely worse return service in this…
Absolutely worse return service in this era don’t buy from this site cause if you not happy with the item it’s whole a lot worse when you want to return it rather put it in bin
30 May 2025
Unprompted review
Reply from Trekitt
Just to clarify — we simply asked for your order number to be written on a piece of paper and popped into the return parcel, so we could make sure your refund was processed correctly and without delay.
Also, a quick reminder: our team is here to help, and we won’t tolerate any rudeness over the phone to our lovely team. A little respect goes a long way. They’re here to help, not to be shouted at.
Lovely company excellent customer service even when something went slightly pear shaped
I ordered a pink Fjallraven Kanken rucksack for an upcoming trip as the price was extremely competitive and they had the exact colour I wanted. I ordered it as a click and collect order to a local collection point as I work during the week. I was very upset when DPD local decided that they could not deliver it to the collection point and had to instead deliver to my house. I emailed trekkit rather upset and Joel couldn't have been helpful. He requested my order be directed and I received my lovely rucksack the next day without further issue. I would order from the site again as if something unexpected does crop up they are super helpful.
28 May 2025
Unprompted review
Reply from Trekitt
Hi Emily,
Thank you so much for your kind words! We’re really sorry for the hiccup with the delivery, but glad Joel could help sort it out quickly for you.
It’s great to hear you’re happy with your pink Fjallraven Kanken — a fantastic choice for your trip! We’d love to have you shop with us again anytime.
Wishing you a wonderful trip and many adventures ahead!
All the best,
The Trekitt Team 🏕️
Good experience, but the website could be improved
I’ve placed four orders so far this year with Trekkit, all for outdoor clothing, mostly from the same brand. (Not a brand I’d heard of previously, but I’ve been impressed with it.) I’ve been happy the service I’ve received from Trekkit, including a couple of routine return for refunds which went smoothly. Their prices also seem to be competitive. I do find the website really buggy and tricky to use though. Browsing the stock is always a bit of a fight because of this. I’m a Mac user, if that makes a difference. Definitely room for improvement on the website functionality! I’ve not visited the shop.
19 May 2025
Reply from Trekitt
Thanks so much for your continued support and for sharing your experience! We’re really glad to hear you’ve been happy with the service and the products you’ve tried so far.
We’re sorry to hear the website has been tricky to use, especially on a Mac — that’s definitely not the smooth experience we want for our customers. We’re continuously working on improvements and will pass your feedback on to our tech team.
If you’re ever nearby, we’d love to welcome you to the shop as well!
Thanks again for your honest feedback, and we look forward to helping with your next outdoor adventure.
All the best,
The Trekitt Team 🏕️
Great service and support
Great service and support. The team spent nearly two hours helping me and my daughter organise and select her kit for Nepal. Left us alone when needed but always on hand to answer questions and talk us through details.
15 March 2025
Unprompted review
Reply from Trekitt
Hi David,
Thank you so much for your fantastic feedback! We’re thrilled to hear our team could spend time helping you and your daughter prepare for Nepal.
It’s great to know you felt supported but also had the space you needed — that’s exactly how we aim to help. Wishing you both an incredible trip and lots of amazing adventures ahead!
All the best,
The Trekitt Team 🏕️
Offputting complaints handling
I bought a pair of Mountain Equipment waling tights expecting they would be of good quality. However, after only wearing them once, theys started to pill. I took a picture which clearly showed the problem, and sent it with a request to deal with the complaint. They came back asking me to send the item back with a whole list of requirements in respect of package, cleanliness etc. but what really got to me was that they stated it could take up to 4 weeks to deal with the claim. As I walk a lot and bought this pair of tights especially for winter walking, I decided not to bother, but I would not buy from them again on the basis of this experience.
Responsing in June to a review in February is a bit late really.
19 February 2025
Unprompted review
Reply from Trekitt
Thank you for your feedback, and we're really sorry to hear that you were disappointed with the experience.
We do offer a two-year manufacturing warranty on all of our products, and we're always happy to help with any issues. However, as part of the process — and in line with hygiene standards — we do ask for items to be returned clean before we can assess them.
We also mentioned that warranty assessments can take up to 4 weeks, depending on whether a repair is needed, but in most cases, it’s resolved much quicker.
If you'd like to reconsider, we're here to help — and we’d much rather see your kit back in action than heading to landfill.
All the best,
The Trekitt Team 🏕️
Excellent support
Excellent support! I contacted them when my boots developed a fault. Rebecca responded immediately, the returns process was delightfully simple (and free), she kept me updated as the faulty boots were assessed, and a refund arranged, all within a week. I couldn't ask for more!
7 February 2025
Unprompted review
Reply from Trekitt
Hi James,
Thank you so much for your great feedback! We’re really pleased Rebecca could make the returns process smooth and hassle-free for you.
Getting you sorted quickly is exactly what we aim for. We hope your next adventure in new boots is amazing!
All the best,
The Trekitt Team 🏕️
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