Treatsstudio Reviews 

I ordered a £70 two piece set, wore it once and washed on 30 degrees liked the label said - this resulted in the whole set coming out bobbly. I reached out to the customer service team as I don't believe a £70 set should bobble after one wash, they came back and apologised and suggested I get a razor to take the bobbles off? They also said it is standard wear and tear, which is odd as I wore it once and I sent this email within a week of ordering and wearing it, so I don't believe wearing something once is 'wear and tear.' Super expensive, with unhelpful customer service - wouldn't recommend.

appalling quality, on par with shein. AVOID!

Customer service is horrible too.

I bought one of the new pink pillow phone cases - arrived was lovely…. Had it on my phone for 3/4days and all the edge had pealed off / scuffed , it looks so scruffy and cheap now. I paid £38 for this which isn’t cheap for a phone case.
I’ve tried contacting via email 3 times and had no reply.
This brand get influencers to post all of there products and make out they’re amazing but 1 brand new phone case doesn’t even last a week.

I do not recommend these products considering how expensive they are and how awful the customer service is.

Brilliant Customer Service! My order hadn’t arrived in over 2 weeks so I contacted Customer Service who looked into my order and quickly advised that the parcel appeared to be lost in transit. They immediately shipped me a new order which was with me by the next day. The tracksuit was well and truly worth the wait. Exactly as pictured and the quality was amazing.

When I first received the pjs they felt so soft and I was really happy with them. I’ve had the pjs for under 2 months and all the inside has gone really bobbly. I contacted treats to let them know the bad condition of the quality after such a short time having them and they told me it was a ‘natural process and therefore wont class that as a fault’. For an £80 pair of pjs I wouldn’t say having them for 2 months is a natural process of them bobbling , fair enough if I would have had them for a year + but 2 months is nothing! Really disappointed with the quality , price and customer service.

No item in box now begging treats via email to look into my case but all emails are being ignored

i was definitely influenced by the molly mae treats merch. I bought the baby blue pjs and they are a strange fit. the top is a cropped fit and the bottoms are tight elastic. not very comfortable to lounge in. i followed the size guidelines when purchasing and sized up and the bottoms still are tight. the neck of the pj top lost its shape immediately once wearing, it gapes open. I think the price does not reflect the quality unfortunately, i’d pay £20 for these in primark.

I ordered a gummy bear phone case and unfortunately it came broken. I emailed customer service and explained the situation, a new one was sent out within 3 days of my initial email and it arrived the next day. Very happy, great customer service! ☺️

😂😂😂 at Chloe’s response, you single handedly just killed this brand girl. 🪦 RIP treats studio 😂😂😂

They charge £55 for this phone case and it’s worse than those bought on Amazon. The gummie bears are so wonky and the writing too. When I reached out to get a different one I was told that’s how they’re made and it “adds character” even though my case looks so bad compared to one on website. They refused to do an exchange at point with DPD and expected me to pay for return after paying £5 for delivery to receive this trash. Will be taking it up with my payment provider & the ombudsman as it’s completely unacceptable. Bought as part of Black Friday & cannot believe they scam people into paying £55 for this product which wreaks of manufacturing issues despite Sophie’s denial time and time again. 🤮🤮🤮

The returns policy is ridiculous. Wouldn’t order from here unless you know what you’re getting is good quality and keeping.

Awful service
Spent 50 pound on a phone case for it to bubble and look cheap just after the 1st week. They offered me a 20% refund
Would not recommend

amazing cookie dough

Ordered the balloon necklace and initial as a present for my daughters 21st , she loves it . I ordered it on next day delivery unfortunately it didn’t arrive but customer services refunded the delivery charge and it still came in plenty of time for her birthday, thank you so much will definitely recommend x

I ordered 2 items that were delivered whilst I was out of the country. One of the items was not delivered. By the time I arrived home and queried this, I was advised "unfortunately we cannot claim any responsibility and will not replace any missing orders that aren’t flagged to the team within 3 days of delivery."

Referring to "insurance purposes" for this decision I was then told my case would be closed down.

Extremely unhelpful, happy to take my money but no customer service.

If I could give zero stars I would.

I recently ordered the gorgeous blue pointelle pajamas, but unfortunately, they arrived with a slight defect. However, customer service was fantastic, replied within the day and promptly sent out a replacement pair.

Sophie customer service was amazing my product got lost in transit and quickly re sent new item to I’ll be purchasing from this brand again!

:)

Tried to charge me £15 shipping to NI, when I emailed to ask why as they offer free UK shipping on orders over £100 the person answering the email was very blunt and uninformative.
Really poor customer service.

Terrible Experience - Never Received My Order.

I purchased a ring from Treats Studio, but I never received it. I contacted their customer service, and they told me that DPD shows it as delivered. However, it seems the package was delivered to the wrong address and signed for under my name. Despite explaining this situation in detail, their customer service was of no help. They didn’t even bother to check with their couriers to ensure the correct customer signed for the package.

I’ve now paid for an item I never received, losing both my money and the ring I wanted. This whole experience has completely put me off, and I will definitely not be ordering from Treats Studio again. Extremely disappointed.

Beautifully made products, stunning pieces that I’ve been waiting excitedly to add to my collection and also outstanding customer service. I had an issue with one small thing and it was dealt with quickly and efficiently. The staff member (Sophie G) who dealt with me went above and beyond to make my small issue resolved. Would highly recommend.

Bought a necklace which came in good time and good condition. Unfortunately had to send it back as the item was no longer needed. Customer service team were very helpful. I even made a mistake returning and was able to receive my full refund which I was not expecting!!