A colleague had received a letterbox cookie and cocktail, I was so impressed I couldn’t wait to buy one for someone special! Treatbox helped me no end to choose a perfect personal cookie and fabu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prompt delivery,excellent quality of gifts and well packed.All friends have been delighted by their boxes.Looking forward to my birthday advent calendar to start next week.So glad I have found this fa... See more
Company replied
Communication was excellent. I made error when ordering late at night and it was sorted the next morning. I purchased an exam TreatBox and my daughter cried when she opened it. It was beautifully... See more
Company replied
Treatbox never cease to impress. I have a subscription and receive a little box of loveliness each month. Each box has clearly been lovingly curated and packaged with care. Contents are useful, del... See more
Company replied
Company details
Written by the company
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Contact info
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, United Kingdom
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Such a wonderful present idea!
I received a Treatbox for one of my previous birthdays and I loved it so much, I wanted to gift one. The recipient absolutely loved it! I will be ordering another one for an August birthday. Packaged beautifully, every gift in the box is gorgeous, excellent service too.
10 June 2026
Unprompted review
Reply from TreatBox
Hi Teresa,
Thank you so much for taking the time to leave us a review, we really appreciate it. We are so happy to hear that you loved your Birthday TreatBox so much! We are so glad to hear that the recipient also loved their TreatBox. Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
thoughtful gifts
amazingly presented box with my exact message in the card. my sister absolutely loved it. the options are all so thoughtful, delivery was more than on time and perfect even down to the wrapping inside❤️
7 June 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
A colleague had received a letterbox…
A colleague had received a letterbox cookie and cocktail, I was so impressed I couldn’t wait to buy one for someone special!
Treatbox helped me no end to choose a perfect personal cookie and fabulous cocktail, I can’t wait for my friend to receive this gift !
I will always use your wonderful gifts snd service x
I’m truly grateful and so impressed x
Thank you Molly at Treatbox x
6 June 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
I’m surprised I hadn’t come across…
I’m surprised I hadn’t come across TreatBox sooner! I absolutely love it. The website is so easy to use, and I really like how you can select items that are perfectly suited to the person you’re buying for, making each gift feel truly personal.
The range of products is lovely, and the personalised touch makes all the difference. Delivery was quick, and their customer service was excellent too. I forgot to add a personalised gift note to my order, but after contacting them, they responded quickly and added it for me without any hassle.
Overall, a fantastic experience from start to finish. I love the site and will definitely continue using TreatBox in the future. Highly recommended!
3 June 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Fantastic gifts for both my daughters…
Fantastic gifts for both my daughters birthday and the start of her exams.
22 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
We haven’t officially gifted this yet…
We haven’t officially gifted this yet to look properly BUT I couldn’t resist a sneak peak and the contents are beautifully wrapped. I love this idea of surprise treats and trying new things. The pastel coloured shred and confetti sets it off lovely.
22 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Lovely 🥰 gift for my sons girlfriend
Lovely 🥰 gift for my sons girlfriend
15 May 2026
Unprompted review
Reply from TreatBox
Hi Gilly,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so happy to hear that your TreatBox was a lovely gift for your Son's Girlfriend, we hope she loved it!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
I’ve ordered the advent box looks…
I’ve ordered the advent box looks amazing easy to sign up and pay in instalments can’t wait
25 April 2026
Unprompted review
Reply from TreatBox
Hi Susan,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so excited for you to receive your 2026 24 Day Advent Calendar, we really think that this year's is amazing!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Great items/box
Great items/box
Slight problem which was dealt with expertly and swiftly and would 100%recommend
Always happy with my orders
Thanks
4 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Great little box it brightened up my…
Great little box it brightened up my daughter’s day ready for exams 👍🏻
Had a problem with Royal Mail delivery but treat box sorted fantastic 👍🏻
11 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Amazing quality gifts and the pyjamas…
Amazing quality gifts and the pyjamas are 10/10
22 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love.
Thank you for making our day! TreatBox 💗
The treat box was perfect for the… SATs exams
The treat box was perfect for the occasion I needed! The quality of the items were as described! The overall look was great. Easy to pick, order and delivery was quick!
My daughter said it was the best gift ever! So overall I am very happy with Treatbox and will order again.
10 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
My niece loved her treat box
My niece loved her treat box ahead and it gave her a welcome distraction from her exams. It’s a great way to let someone know you’re thinking of them :)
8 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Daughter loved this
Daughter loved this, just the thing to make them smile through their exams
6 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Awful customer service - lost box and no refund or replacement
After spending >£120 in one week. They sent my son’s exam box with a Liverpool address to London.
!!??? Their system Changing the postcode ? Inexplicably customer service says that’s my fault? How would I know a random London postcode I never seen before and not my Liverpool uni sons address. Refused to refund. Refused my partial refund. Refused to resend the box to my son who was expecting the box and sitting his exams.
Penny minded customer service- I would have been loyal customer. Woeful
Save yourself and buy from elsewhere for assurance that your gift gets delivered!!!
8 May 2026
Unprompted review
Reply from TreatBox
Hi Sarah,
We’re very sorry to hear how disappointed you’ve been by this experience, especially as the order was intended for your son during his exams.
After reviewing the order and previous correspondence, the postcode entered at checkout unfortunately did not match the Liverpool address provided, which meant the parcel was automatically routed to the linked London address through the shipping system.
As explained by our customer service team, we do provide a 30-minute window after an order is placed for any address amendments or corrections, and this information is included within the order confirmation email.
While we completely understand your frustration, our team did try to help where possible and also added TreatBox points to your account as a gesture of goodwill.
We’re genuinely sorry this experience left you feeling disappointed and wish your son lots of luck with his exams.
Thank you so much - TreatBox 💗
Beautiful box packed with love ❤️…
Beautiful box packed with love ❤️ handwritten note added a special extra to the order. My daughter loved it ❤️ thank you 😊
1 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Personalised messages ruined
After emailing twice and complaining that my orders to daughters Zara and Isabella were given the wrong personalised message, it was just then just thrown back at me saying I had the orders muddled. Why would I send a message for Zara, addressed to Isabella and a message for Isabella addressed to Zara??? Surely a human is checking these orders?
4 May 2026
Unprompted review
Reply from TreatBox
Hi Liz,
We’re so sorry to read your message and to hear how disappointed you felt when the boxes arrived. We completely understand how meaningful the personalised messages are, especially when you were sending love and encouragement to your daughters during such important moments.
TreatBox is a very small team, and every single gift message is handwritten by a real person with so much care and attention. When an order is placed using Split Shipping, the system sends them through to us as two separate orders rather than one order containing two different boxes. Because of this, our team handwrites the messages exactly as they are submitted at checkout for each individual order.
After reviewing your order, we can see that the messages were written exactly as they came through to our team, although we completely appreciate why this felt upsetting when the gifts arrived.
We never want anyone to feel let down by a TreatBox, especially when it has been sent with such thoughtful intentions behind it, and we’re truly sorry this experience left you feeling disappointed.
Thank you so much - TreatBox 💗
Ordered a good luck in your exam treat…
Ordered a good luck in your exam treat box for my daughter's GCSEs. The packaging was immaculate, and all contents were of a high quality. My daughter loved it ❤️
5 May 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
It was good but I was a little…
It was good but I was a little disappointed with the fact of the claw clamp I have very short hair so no good but everything else was just as I expected very high quality
8 May 2026
Unprompted review
Reply from TreatBox
Hi Emma,
Thank you so much for your lovely review, we’re so happy to hear you found everything else to be high quality and just as expected.
We’re really sorry to hear the claw clamp wasn’t quite suitable for your hair length though. We completely understand how disappointing that can be, especially when you’re looking forward to using everything inside your box.
We really appreciate your feedback and will absolutely keep this in mind for future product selections. Thank you again for taking the time to leave a review and support our small business, it truly means so much to us.
Thank you for making our day - TreatBox 💗
Great box for exam study treat
Lovely box & great to pick what I wanted. Only issue was the box was for my son and the shredded paper inside was very pink, would be nice to have option of colours or neutral colour.
10 May 2026
Unprompted review
Reply from TreatBox
Hi JJ,
Thank you so much for your lovely review. We’re so happy to hear you enjoyed creating the box and that it made a great exam study treat for your son!
We really appreciate your feedback about the shredded paper too. We completely understand your point, and offering more neutral colour options is such a helpful suggestion. Feedback like this genuinely helps us continue improving the TreatBox experience for everyone.
Thank you again for supporting our small business, and we’re sending lots of good luck wishes to your son with his exams.
Thank you for making our day - TreatBox 💗
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