Trawick International Reviews 

1,745
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 964 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note that purchasing travel insurance is a very quick and straightforward process, and the platform provides extremely easy navigation with clear options. People consistently praise the support team and individual agents for being exceptionally kind, patient, and knowledgeable when quickly answering policy questions. However, some reviewers were not happy with the coverage and assistance received during unexpected travel disruptions. A few consumers mentioned feeling quite stressed when certain claims were ultimately denied or when representatives simply read terms and conditions instead of offering direct solutions.

What people talk about most

Customer service

Users describe positive interactions with customer service, frequently highlighting knowledgeable and kind... See more

Service

Clients share positive opinions on service, frequently highlighting knowledgeable and efficient agents who... See more

User experience

Consumers find user experience to be positive, highlighting that the application process is straightforward,... See more

Price

Customers had great satisfaction with the price, often noting reasonable rates and budget-friendly plans.... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I regularly use Trawick International for my trips to US and I found it very good. This time I had some trouble during the reservation process and I could not access the various documents necessary fo... See more

Company replied

Rated 4 out of 5 stars

I enjoy having the security of an annual travel protection plan. This is my 3rd time getting insured by Trawick, and customer service is excellent whenever I had a question in the past. I have recomme... See more

Company replied

Rated 5 out of 5 stars

Trawick International- the day before we were supposed to fly out to Costa Rica, my husband was in a motorcycle accident. After getting everything sorted out, I reached out to Trawick international re... See more

Company replied

Rated 5 out of 5 stars

This review is for David H’s great performance. He works as a customer service representative for Surego, the company managing claims for Trawick. Through David’s comprehensive guidance on what docume... See more

Company replied


Company details

  1. Travel Insurance Company
  2. Travel Agency

Written by the company

Trawick International is a leading provider of travel insurance and global protection solutions, trusted by travelers worldwide since 1998. Our mission is to make travel safer, easier, and worry-free with innovative plans that cover everything from trip cancellation and delays to emergency medical care and specialized benefits. With 24/7 multilingual support and a network that spans the globe, we’re here to protect every journey — whether for leisure, business, study, or adventure. Anywhere your travels take you, Trawick International is ready to help you go further with confidence.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(1,745)

962 reviews in the last 12 months

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Rated 5 out of 5 stars

Budget friendly travel insurance…

Budget friendly travel insurance covering the basics if you are a relatively healthy individual. Application is straightforward, easy and quick. Clear summary and 24/7 phone numbers provided.

8 September 2026
Trawick International logo

Reply from Trawick International

Budget-friendly, straightforward, and quick? That’s how we like it! 💜 Glad you found the coverage and information you needed without the hassle.

Rated 5 out of 5 stars

Experts in their field

Superb range of products with an app to keep your certificates safe. Excellent!

7 September 2026
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Reply from Trawick International

“Experts in their field” has a nice ring to it! 💜 We’re so glad you’re loving the range of options and the convenience of keeping everything handy in the app.

Rated 5 out of 5 stars

Budget friendly policies

Found a policy that fit with my budget and was easily booked with a free cancellation before my trip.

6 September 2026
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Reply from Trawick International

Finding the right coverage AND keeping it within budget? That’s a win! 💜 So glad booking your policy was easy, too.

Rated 4 out of 5 stars

Assurance

Multiple insurance options to choose from

1 September 2026
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Reply from Trawick International

Options are always a good thing! 💜 We’re glad you could find the coverage that works best for your travels.

Rated 3 out of 5 stars

I had to enter some items more than…

I had to enter some items more than once. When I put in the departure date and put the same date in the return date. After a while, it finally took it.

5 September 2026
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Reply from Trawick International

Thanks for the feedback! 💜 We’re glad you were able to get everything entered and completed, and we appreciate you sharing your experience with the process.

Rated 5 out of 5 stars

It was very easy to sign up

It was very easy to sign up. Prices are very good.

30 August 2026
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Reply from Trawick International

Easy signup + great prices? That’s a combo we love! 💜 Thanks for choosing Trawick!

Rated 5 out of 5 stars

Very easy to navigate the web-site and…

Very easy to navigate the web-site and purchase the insurance. Great value!

4 September 2026
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Reply from Trawick International

Easy to navigate, easy to purchase, AND a great value? We love a triple win! 💜 Thanks for choosing Trawick!

Rated 5 out of 5 stars

Quick and Efficient

Advice was given quickly and efficiently which made making the choice simple. All in all an excellent experience.

30 August 2026
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Reply from Trawick International

Quick answers that make the decision easy? That’s exactly what we’re going for! 💜 So glad you had an excellent experience from start to finish.

Rated 5 out of 5 stars

I recently had to cancel a trip to…

I recently had to cancel a trip to Europe due to health issues. The agency that I bought tickets and insurance from were just awful, thank goodness I had Trawick as my insurance. I was blessed to have David H. from Trawick help me every step of the way. He was so helpful and comforting. I was so nervous and upset about how I was treated or lack there of by the ticketing agency. David H. walked me thru every step needed to file a claim as well as following up on the status.
I cannot thank you enough David H. for being a kind, caring, and decent human.

4 September 2026
Unprompted review
Trawick International logo

Reply from Trawick International

David H. deserves ALL the love for this one! 💜 We’re so glad he brought the kindness, patience, and support you needed during such a stressful time. We’ll absolutely make sure your wonderful words get back to him!

Rated 5 out of 5 stars

Laticha was extremely helpful and…

Laticha was extremely helpful and patient. She answered all my questions and advised me in how to proceed. She, also, forward my information to the claims department.

4 September 2026
Unprompted review
Trawick International logo

Reply from Trawick International

Shoutout to Laticha! 💜 We’re so glad she took the time to answer your questions, explain the next steps, and get everything over to our claims team. We’ll be sure to pass along the love!

Rated 5 out of 5 stars

Easy to use webpage

Easy to use webpage, all clear, insurance to locations like Antarctica, and easy to pay. Prices are excellent!

3 September 2026
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Reply from Trawick International

Antarctica? Now THAT’S a trip! 🐧💜 We’re glad finding the right coverage was clear, easy, and a great value. Happy adventuring!

Rated 1 out of 5 stars

Stay away from them they ditch claims.

We have been using them a while.
Sadly the first time we encountered a situation where United canceled the flight and rebooked only 30 hours later

So we had to book a new route to get home and they decided to decline the claim with no explanation. When we appeal they just sent us into a long waiting with no communication

Save yourself from using them not worth the frustration

I've posted a review 3 days ago and they replied here
"Please email us we'll look into the claim"

I've emailed them right away to that email , and of course no one will reply.

Stay away from them.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Purchase went well

Purchase went well. We'll see how we feel at the end of the year.
I would like an option for cancel for any reason on an annual coverage plan for non-refundable expenses.

2 September 2026
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Reply from Trawick International

Glad the purchase process started things off on the right foot! 💜 We appreciate the feedback on adding a Cancel For Any Reason option to annual plans and will be sure to share it with our team.

Rated 5 out of 5 stars

Knowledgeable representative

Knowledgeable representative. Able to explain the options and provide the information needed.

2 September 2026
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Reply from Trawick International

Knowledgeable AND easy to understand? That’s the kind of help we love to provide! 💜 So glad our representative helped make your options clear.

Rated 5 out of 5 stars

It was fine

It was fine. Hopefully we don’t have to use it. But good to play safe.

28 August 2026
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Reply from Trawick International

Covered and hopefully never needed! 💜 Here’s to smooth travels and keeping that policy tucked away the whole trip!

Rated 1 out of 5 stars

We had to cancel our trip to Peru…

We had to cancel our trip to Peru partway through due to illness of my partner. We had to leave early and book a new flight home. We filed a claim, giving all the supporting documentation including an excel file with the times, dates and receipts. It took a long time to get a response and when we finally received response they told us they could not open the zip file. We had to resend items multiple times, and they were always very delayed in their responses. We even called the company 3 or 4 times and asked to speak with the claims adjustor ourselves but were told we could not speak with them. This back and forth went on for 5 months - they would request items we had already sent multiple times. Then when they emailed they were paying the claim they left out 3 major items that should have been reimbursed. The email basically said this is it, this is what you are getting. We called the company AGAIN and were told we have to go through an appeals process, which is what we are doing now. I DO NOT recommend this company and will not be using them again in the future.

6 April 2026
Unprompted review
Trawick International logo

Reply from Trawick International

We’re sorry to hear how frustrating and lengthy this process has been. Five months of back-and-forth, particularly when you were trying to provide the requested documentation, is understandably frustrating. Since your claim is currently in the appeals process, we don’t want to speculate publicly about the coverage determination, but we would like to make sure your concerns are reviewed. Please email reviews@trawickinternational.com with your claim number so our team can look into the experience and current status. 💜

Rated 5 out of 5 stars

Go to Travel Protection

My wife and I have used this travel insurance for a while. My wife uses this one. Affordable. Choices to choose from. And we feel better with confidence traveling. Thank you Jackson Family PS. I had to edit the correct spelling of our last name. Typing error. I had made the error on our end. Thank for the response. Grace and Peace. And traveling mercies always.


29 August 2026
Trawick International logo

Reply from Trawick International

We love being your go-to for travel protection! 💜 Thank you, Jakson Family, for continuing to trust Trawick with your travels. Here’s to many more adventures ahead!

Rated 5 out of 5 stars

The girl was very helpful

The girl was very helpful. I was very short with her because I was rushing. She was very patient with me. Thank you so very much. she was wonderful. I was not / being honest. She deserves a raise.

1 September 2026
Trawick International logo

Reply from Trawick International

Now THAT’S a customer service shoutout! 💜 We’re so glad she stayed patient and helpful, even during the rush. We’ll happily pass along the “she deserves a raise” part too! 😊

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