Wow what a super hotel,very comfortable bed pillows etc..We regular use Tripadvisor have for years now this is only 3 rd time we have given 5 stars..exceptional good,friendly staff food to die for bes... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. We work in partnership with thousands of top travel suppliers—our long-standing relationships give us access to irresistible deals.
Contact info
EU Head Office - 151 Shaftesbury Avenue, WC2H 8AL, London, United Kingdom
- UK - 020 3564 3000 / DE - 069 5170 9000 / FR - 01 55 69 50 00 / ES - 91 271 80 00
- UK - support_uk@travelzoo.com / DE - kundenservice@travelzoo.com / FR - assistance@travelzoo.com / ES - atencioncliente@travelzoo.com
- www.travelzoo.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The room and bathroom were lovely.
The room and bathroom were lovely.
Jack on reception very helpful.
The restaurant waiting staff for both breakfast and dinner were professional.
Food both at breakfast and dinner not up to the usual Thatchers hotel standard unfortunately, which let the whole Travelzoo hotel experience down. No restaurant specials the first night either.

Reply from Travelzoo
Really good two day break
Really good two day break. Excellent staff, food and amenities. Spacious room, although bath needs some TLC
The food was excellent
The food was excellent. The staff were very helpful and there was a good atmosphere.
Terrible
Terrible. Avoid. I signed up in 2025 and they have been taking £30 a year subscription ever since. They said they sent me an email to advise of renewal but I did not receive it. I contacted them on the day it came out to say I didn’t want to renew but they’re refusing even a partial refund. My reasons for not wanting to continue
Is that it really isn’t any use. They advertise exclusive deals but they’re really not and are nothing you cannot find yourself online. Absolute rip off nonsense.

Reply from Travelzoo
Great experience
Easy to book staff were friendly and welcoming and great service was given, the hotel locations position excellent
Lovely place
Lovely place, gorgeous surroundings. Delightful staff and wonderful weather. What more can you ask.
A great place to eat the staff were…
A great place to eat the staff were wonderful enjoy a very nice meal and a cocktail drink AAAAA.
Great food
Great food, friendly service in a lovely restaurant. This was a repeat visit!
Travel zoo was fine
Travel zoo was fine. Zantum was more of a challenge. would really give this a 3.5 but did not feel that a 3 was warranted. Zantum changed our ship about 10 days prior to our departure. By canceling our boat they combined us with another ship. By doing so this cruise was at max capacity which impacted the week.
We planned ahead and set up our dinners for each port. The challenge was we only hit 2 ports on days we were supposed to. All of our efforts were wasted. Staff was good. Meals are very limited. You get what you are served, no options. We traveled in a group of 8 and had a great time, but not sure I personally would recommend this specific trip to others.
Travelzoo was recommeded to me by a…
Travelzoo was recommeded to me by a work colleauge quite a few years back. Since then I have always gone through Travelzoo for my holidays. They have excellent deals, transparency and good value for money. The process of having coupons and booking is straight forward and without any issues.
SUPER MEAL
Vegetarian Poke Bowl starters were really nice as was my main course sea bream!
The main course tomato salad was 'just ok" but sticky toffee puddings made up for that.
PS Chips are super.
Service was great - very pleasant and helpful!
Great hotel with lovely genuine staff
Great hotel with lovely genuine staff, well positioned near the A38 and the M1 etc..
The hotel staff were very good
The hotel staff were very good, particularly the Receptionist. The breakfast order was freshly cooked each morning. there are parking charges, but the hotel assist allocating a permit for £2.50 per day.
The hotel is easy to find 100m from the seafront.
Never disappointed.Used Travelzoo for many years and never…
Used Travelzoo for many years and never been disappointed.
we have had some good deals with…
we have had some good deals with travelzoo and this hotel was very good value
Worth a visit 🙂…
This is one of the best Travelzoo deals we’ve done.
The restaurant,food and staff are first class,we really enjoyed our visit. Our waiter Aldo was so attentive and so efficient is his service. Food is so well cooked and plentiful,cocktail delicious too.
Would definitely do again if opportunity came up.
Misleading scam
I saw an ad on Instagram and I thought okay let’s take a look, then I was forced to give them my email and register to become a member because everything on the site would be blurred out so I can’t see anything until I registered. I did the registration reluctantly and after that they asked me to pay 1€ otherwise I can’t see their offers. Ridiculous. I knew from the time they blurred out their own offer it was about to be some scam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







