Travelzoo Reviews 

46,084
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,876 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the welcoming environment. Customers frequently praise the friendly and attentive staff members who consistently deliver exceptional service across various wonderful and scenic locations. Visitors warmly highlight the delicious food, comfortable rooms, and peaceful relaxing atmospheres that make their overall stays truly memorable and deeply enjoyable. However, some reviewers were not happy with the room conditions, mentioning that certain accommodations felt rather tired, basic, or lacked proper upkeep upon arrival. A few other people also felt that specific dining options, breakfast quality, or hotel amenities fell noticeably short of their initial expectations.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the friendly and attentive staff who make... See more

Quality

Consumers find quality to be a major highlight, with reviewers frequently praising the delicious, well-cooked... See more

Location

Clients share positive opinions on location, highlighting peaceful and scenic spots that offer stunning... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the reception area is beautiful and rooms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow what a super hotel,very comfortable bed pillows etc..We regular use Tripadvisor have for years now this is only 3 rd time we have given 5 stars..exceptional good,friendly staff food to die for bes... See more

Rated 5 out of 5 stars

Went to the Oxford Belfry on a Travelzoo Spa deal to celebrate a friends birthday. Pleasant and efficient staff on Spa reception. Included in the deal was a 25 minute treatment, which we both enjoyed... See more

Rated 5 out of 5 stars

We visited the Grizzli Winery on a glorious September afternoon. We enjoyed every aspect of the visit. The reception area is beautiful, especially with the local art. Bruce gave us a very informati... See more

Rated 5 out of 5 stars

Wow. What an incredible unique dining experience. Fantastic concept. An absolute gem tucked away in an area of Shoreditch. Right from the start arriving at the venue made to feel welcome and valued. G... See more


Company details

  1. Travel Aggregator
  2. Cruise Travel Agency
  3. Travel Agency

Written by the company

We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. We work in partnership with thousands of top travel suppliers—our long-standing relationships give us access to irresistible deals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

46K reviews

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1-star

Asks customers to review

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4.6

All reviews

(46,084)

3,874 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The room and bathroom were lovely.

The room and bathroom were lovely.
Jack on reception very helpful.
The restaurant waiting staff for both breakfast and dinner were professional.
Food both at breakfast and dinner not up to the usual Thatchers hotel standard unfortunately, which let the whole Travelzoo hotel experience down. No restaurant specials the first night either.

25 August 2026
Travelzoo logo

Reply from Travelzoo

Dear Carol,

Thank you for your feedback.

We value your feedback and will forward this to our Deal Experts.

Regards,

Janine
The Travelzoo Team

Rated 1 out of 5 stars

Terrible

Terrible. Avoid. I signed up in 2025 and they have been taking £30 a year subscription ever since. They said they sent me an email to advise of renewal but I did not receive it. I contacted them on the day it came out to say I didn’t want to renew but they’re refusing even a partial refund. My reasons for not wanting to continue
Is that it really isn’t any use. They advertise exclusive deals but they’re really not and are nothing you cannot find yourself online. Absolute rip off nonsense.

27 August 2026
Unprompted review
Travelzoo logo

Reply from Travelzoo

Hello,

I understand automatic renewals can sometimes be overlooked, I can confirm when the membership is purchased as a 30-Day trial or annual membership, we share the renewal details.

We also send a receipt with instructions covering how to cancel the renewal and for annual memberships, a renewal reminder is sent 30 days before renewing.

Please let us know if any further questions come up. Our team is happy to help.

Regards,

Lisa M.

Rated 5 out of 5 stars

Lovely place

Lovely place, gorgeous surroundings. Delightful staff and wonderful weather. What more can you ask.

26 August 2026
Rated 4 out of 5 stars

Travel zoo was fine

Travel zoo was fine. Zantum was more of a challenge. would really give this a 3.5 but did not feel that a 3 was warranted. Zantum changed our ship about 10 days prior to our departure. By canceling our boat they combined us with another ship. By doing so this cruise was at max capacity which impacted the week.
We planned ahead and set up our dinners for each port. The challenge was we only hit 2 ports on days we were supposed to. All of our efforts were wasted. Staff was good. Meals are very limited. You get what you are served, no options. We traveled in a group of 8 and had a great time, but not sure I personally would recommend this specific trip to others.

18 August 2026
Rated 5 out of 5 stars

Travelzoo was recommeded to me by a…

Travelzoo was recommeded to me by a work colleauge quite a few years back. Since then I have always gone through Travelzoo for my holidays. They have excellent deals, transparency and good value for money. The process of having coupons and booking is straight forward and without any issues.

10 August 2026
Rated 5 out of 5 stars

SUPER MEAL

Vegetarian Poke Bowl starters were really nice as was my main course sea bream!
The main course tomato salad was 'just ok" but sticky toffee puddings made up for that.
PS Chips are super.
Service was great - very pleasant and helpful!

24 August 2026
Rated 4 out of 5 stars

The hotel staff were very good

The hotel staff were very good, particularly the Receptionist. The breakfast order was freshly cooked each morning. there are parking charges, but the hotel assist allocating a permit for £2.50 per day.
The hotel is easy to find 100m from the seafront.

20 August 2026
Rated 5 out of 5 stars

Worth a visit 🙂…

This is one of the best Travelzoo deals we’ve done.
The restaurant,food and staff are first class,we really enjoyed our visit. Our waiter Aldo was so attentive and so efficient is his service. Food is so well cooked and plentiful,cocktail delicious too.
Would definitely do again if opportunity came up.

21 August 2026
Rated 1 out of 5 stars

Misleading scam

I saw an ad on Instagram and I thought okay let’s take a look, then I was forced to give them my email and register to become a member because everything on the site would be blurred out so I can’t see anything until I registered. I did the registration reluctantly and after that they asked me to pay 1€ otherwise I can’t see their offers. Ridiculous. I knew from the time they blurred out their own offer it was about to be some scam

23 August 2026
Unprompted review

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